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Crain Kia of Conway - Service Center

Conway, AR

4.6
935 Reviews

935 Reviews of Crain Kia of Conway - Service Center

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November 18, 2021

Great service. Great people! Great Dealership! Thank you for being prompt & having great attention to detail. More

by Jessica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lesia Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 16, 2021

Everyone did a great job no problems I will recommend to everyone I know to come by More

by APPLEPICKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quinn Owens
4.0
This rating includes all reviews, with more weight given to recent reviews.
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November 01, 2021

Staff cannot explain why Bill had change after coming for six years to get a oil change More

by jmelva98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Gilmore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marketing Team
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lesia Morrison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maleek Dotson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Pearson, Courtney Mallett, James Wahrmund, Andrew Peck, Brandon Roberts
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Nov 01, 2021 -

Crain Kia of Conway responded

I would be glad to discuss with you, but I'm not sure what your issue is. You have been coming to our Service Department for six year to get your oil changed. Prices change during that six years. KIA set's all of our prices, it's not set by the Dealership. You can contact me at 501.470.7028. Lesia Morrison Customer Relations Manager

October 29, 2021

An oil change shouldn’t take 2 hours. Anywhere. Ever. Ever. Ever. Free or not. More

by SAMANTHA_CLAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Gilmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Martin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lesia Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 27, 2021

The service department got me in very fast and answering all my questions. Delilah was very helpful and polite More

by EDWARD_HAMILTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Delilah Dover
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October 26, 2021

Very quick, friendly, and helpful - thank you so much! They even washed and vacuumed my car - yay! More

by KELLYTRIMBLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marketing Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 24, 2021

The facility is clean, the staff was very professional and thorough. The waiting room was exceptional. More

by XZY58W
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Delilah Dover
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October 19, 2021

Was able to be worked in. With my schedule it is hard to always getting a appointment so means a lot to be able to call and get in at the last minute More

by A22872058
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota English, Courtney Mallett
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October 12, 2021

LOTS OF TURN OVER, LIKE EVERYTIME I AM THERE NEW PEOPLE OIL CHANGE, LABOR GUY DID NOT TIGHTEN OIL FILTER HOUSING OIL LEAKED OUT, LUCKY I WAS LESS 2 MILES AND RETURNED TO AVOID A BLOWN ENGINE...SA More

by KEVANS11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DELILAH WAS BUSY AND HELPFUL
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Oct 13, 2021 -

Crain Kia of Conway responded

The Service Manager spoke with you regarding your oil leak and apologized, then gave you a free maintenance package for your next visit. We strive to provide our customers with the highest level of Customer Satisfaction. On behalf of the Service Team at Crain KIA of Conway, I would like to thank you for your business and look forward to serving you again in the near future. Please contact me if you have any questions. Lesia Morrison 501.470.7028

September 18, 2021

I was able to drop off my car and get tot serviced the next day. They serviced my vehicle in a timely manner More

by BRANDO190
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
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