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Crest Cadillac

Syracuse, NY

4.6
206 Reviews

717 W Genesee St

Syracuse, NY

13204

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Showing 206 reviews

May 10, 2021

Not standing behind product because that didn’t sell me the car and just want to be paid. I’m not getting involved is what the manager said. A few simple fixes that I was told when pointed out at time of More

by jelandry1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Wolfe
May 11, 2021 -

Crest Cadillac responded

Sir- We are sorry we were not able to come to a satisfactory resolution regarding your vehicle. If you would like to discuss this further, please contact our service manager at 315-422-2231. Thank you

May 12, 2021 -

jelandry1 responded

Feel free to contact Mike Bokman at his dealership or Kelcy at Cadillac Customer Care 866-790-5600 ext 5912475 SR-9-668271850. They are both aware of what is needed. I did my due diligence and was given the brush off. You also have my phone number and can leave a message. My next step will be to the NYS Attorney Generals office as it appears I may have no other recourse.

May 05, 2021

Greg Zimmer was extremely helpful in getting my vehicle to me with very little trouble. Always very professional and kept me informed the entire time during the purchase process of my Certified Used Cadil More

by ScottWhipple
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Thompson, Gregory Zimmer
January 07, 2021

This is my second vehicle purchase at this dealership and I will go back again! Greg was wonderful at handling my wants and needs for a new vehicle. I am very happy with the entire transaction and I absolu More

by BethE1969
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Zimmer
December 24, 2020

Crest Cadillac has won my business now and in the future. Ask for Greg Zimmer he is very knowledgeable and will treat you right. The entire staff is professional and welcoming. Keep it up Crest! More

by Jon W.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Brown, Gregory Zimmer
November 19, 2020

Great dealership. Great Deal. Great salesperson. Do I need say more? Will definitely lease another Cadillac from this dealer when my current lease has expired. More

by tmartin31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregory Zimmer
October 14, 2020

I was hesitant to go to a car dealer for many reasons. But from the time I found my car to the time I drove away, I'm really happy I did! Even during a pandemic, Greg Zimmer and Chris Brown made it seamle More

by artreach8177
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Brown, Gregory Zimmer
September 27, 2020

My purchase of a 2017 Certified Cadillac CTS went smoothly. Very professional atmosphere. This is my first of what I hope to be MANY Cadillacs from this dealership! Thank Crest Cadillac! More

by msmithdroid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Hawelka, Jim Barr, Dave Thompson, Chris Brown, Gregory Zimmer
July 22, 2020

AWESOME CUSTOMER SERVICE, CARE AND PRODUCT I searched online for Cadillac SUV options just to explore. I was not shopping to buy, but was pointed to Crest Cadillac by cars.com. I was greeted More

by Rebecca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Thompson, Chris Brown, Gregory Zimmer
July 03, 2020

We recently purchased a car from Crest Cadillac in Syracuse NY. With COVID-19 being ever present, we weren’t sure what a “car buying” experience would entail. We were impressed with all the precaut More

by lrgregory
Recommend Dealer
Yes
Employees Worked With
Gregory Zimmer
April 07, 2020

Great dealership and awesome customer service My 20 year old son needed a reliable car that he could afford. Both Dave and Greg were so kind, knowledgeable and compassionate. They truly went above More

by KDJamesville
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Thompson, Gregory Zimmer
Apr 16, 2020 -

Crest Cadillac responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Crest Management, Jeffp@crestcadillac.com , 315-422-2232

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