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Crest Cadillac

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
1,135 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
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6280 State Hwy 121

Frisco, TX

75034

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Showing 1,135 reviews

January 24, 2025

Chase is absolutely the BEST service tech! He truly thinks of everything and makes it such an easy experience. More

by Lauren W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Ybarra
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your amazing review! We're thrilled to hear that Chase provided you with such a great experience. His attention to detail and dedication to making the process easy are qualities we truly value. We’re grateful for your feedback and look forward to continuing to serve you in the future!

January 24, 2025

The work at crest is first class just like the owner, Mike and all his employees. Service is second to none. I drive a Maserati and an Aston Martin and crest service blows theirs away!!! More

by zz4.bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan in service
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Jan 27, 2025 -

Crest Cadillac responded

Thank you so much for your fantastic review! We're thrilled to hear that your experience has been first class and that our service has exceeded your expectations. It means a lot to us that you compare our service so favorably, especially given the high standards of the vehicles you drive. We truly appreciate your feedback and look forward to continuing to provide you with exceptional service!

January 24, 2025

They have Excellent attention from Service but a terrible shuttle Service With lyft, that shouldnt be offer to customers More

by freddygruas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Bazurto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg v
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your feedback. We’re glad to hear that you had a positive experience with our service department. However, we’re sorry to learn that our shuttle service did not meet your expectations. Your comments are valuable, and we’ll be reviewing our shuttle service options to ensure we offer a more convenient and reliable experience moving forward. Please don't hesitate to contact us directly if you have further concerns.

January 24, 2025

I was again extremely pleased with the service dept response to an emergency occurring while driving. I called my assigned service manager.,,but he was out ill! Notwithstanding, he helped me diagnose t More

by cruisearrangement
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barron, Chase ???
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Jan 27, 2025 -

Crest Cadillac responded

Thank you so much for sharing your experience! We’re thrilled to hear that our team, even in the absence of your assigned service manager, was able to step in and help you in such a stressful situation. It’s great to know we could get you back on the road quickly, especially with such an important day ahead. We truly appreciate your trust in our service department, and we’re here whenever you need us again!

January 24, 2025

Greg Vetrano in the Service Center always takes excellent care of my Cadillac. He's the best! More

by lindanelltate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're thrilled to hear that Greg consistently takes excellent care of your Cadillac. He truly strives to provide top-notch service, and it's great to know that you appreciate his efforts. We look forward to serving you again in the future!

January 24, 2025

It is clean, but every time I was there I will get many suggestions services and most of them I don’t like. More

by WBJOY28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keilyn Michaelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for sharing your feedback. We’re glad to hear that you find our facility clean. We understand that receiving multiple service suggestions can be overwhelming, and we strive to ensure our recommendations align with your needs and preferences. If there’s ever anything you’d like to discuss or adjust regarding the services suggested, please don’t hesitate to reach out. We value your experience and are here to ensure it meets your expectations.

January 24, 2025

I am happy to be back at Crest Cadillac! Six months ago, I sold my Escalade and went and bought a Land Rover. I only don’t like the Land Rover, but it was in the shop more then I was driv More

by DIVAMOM84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Arreaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan is the best in service department
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your review! We’re thrilled to have you back! It’s great to hear that you’ve returned to a brand that you love. We understand how frustrating car troubles can be, and we’re glad to know you’re excited about your new Cadillac. We look forward to continuing to provide you with excellent service and ensuring you have a smooth experience moving forward. Welcome back!

January 23, 2025

Service from Logan and across the board was excellent. Vehicle returned sparkling clean. Pleasant waiting area. More

by ESTALA3EM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your review! We’re delighted to hear that Logan and the rest of the team provided you with excellent service. It’s wonderful to know your vehicle was returned sparkling clean and that you enjoyed our pleasant waiting area. We’re committed to creating a positive experience every step of the way, and we appreciate your kind words!

January 23, 2025

great service department and great staff. Logan cares about his customers and is highly recommended More

by TONY@S1GLOBAL.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're delighted to hear that you had a great experience with our service department and staff. It's wonderful to know that Logan’s dedication to his customers made a lasting impression. Your recommendation means a lot, and we’re here whenever you need us!

January 23, 2025

This is my 3rd Cadillac and I have always been satisfied with Crest Service. Greg was great! More

by LISABACKMAN9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your continued loyalty and for choosing us for your Cadillac service needs. We’re thrilled to hear that Greg provided you with great service and that you’ve consistently been satisfied with your experiences. It’s always a pleasure to assist valued customers like you, and we look forward to continuing to provide the excellent service you deserve!

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