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Crest Cadillac

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
1,153 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
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6280 State Hwy 121

Frisco, TX

75034

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Showing 1,153 reviews

January 24, 2025

Greg Vetrano in the Service Center always takes excellent care of my Cadillac. He's the best! More

by lindanelltate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're thrilled to hear that Greg consistently takes excellent care of your Cadillac. He truly strives to provide top-notch service, and it's great to know that you appreciate his efforts. We look forward to serving you again in the future!

January 24, 2025

They have Excellent attention from Service but a terrible shuttle Service With lyft, that shouldnt be offer to customers More

by freddygruas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Bazurto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg v
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your feedback. We’re glad to hear that you had a positive experience with our service department. However, we’re sorry to learn that our shuttle service did not meet your expectations. Your comments are valuable, and we’ll be reviewing our shuttle service options to ensure we offer a more convenient and reliable experience moving forward. Please don't hesitate to contact us directly if you have further concerns.

January 24, 2025

I am happy to be back at Crest Cadillac! Six months ago, I sold my Escalade and went and bought a Land Rover. I only don’t like the Land Rover, but it was in the shop more then I was driv More

by DIVAMOM84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Arreaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan is the best in service department
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your review! We’re thrilled to have you back! It’s great to hear that you’ve returned to a brand that you love. We understand how frustrating car troubles can be, and we’re glad to know you’re excited about your new Cadillac. We look forward to continuing to provide you with excellent service and ensuring you have a smooth experience moving forward. Welcome back!

January 24, 2025

Service was fast, and the work was done perfectly the first time. Couldn’t ask for much better More

by Connor Bensten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Elwir
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your positive review! We're thrilled to hear that your service was fast and that the work was done perfectly the first time. Providing a high-quality, efficient service is always our goal, and we’re glad to know we met your expectations. We appreciate your feedback and look forward to assisting you again in the future!

January 24, 2025

Chris was very Help full. he went above and beyond. The communication was very helpful More

by sarmadsamana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Bonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're so glad to hear that Chris went above and beyond to assist you and that the communication throughout your experience was helpful. We truly appreciate your kind words and look forward to providing you with excellent service again in the future!

January 23, 2025

Service from Logan and across the board was excellent. Vehicle returned sparkling clean. Pleasant waiting area. More

by ESTALA3EM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your review! We’re delighted to hear that Logan and the rest of the team provided you with excellent service. It’s wonderful to know your vehicle was returned sparkling clean and that you enjoyed our pleasant waiting area. We’re committed to creating a positive experience every step of the way, and we appreciate your kind words!

January 23, 2025

Very prompt excellent customer service. Waiting area is nice and comfortable And clean If you choose to wait More

by dlfamsp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Vertano
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're so glad to hear that you received prompt and excellent customer service. It’s also great to know you found our waiting area clean, comfortable, and welcoming. Providing a positive and relaxing environment for our customers is important to us. We look forward to assisting you again in the future!

January 23, 2025

Very pleasant buying process. Friendly knowledgeable staff. This is my second vehicle purchase from Crest. More

by DPAIR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachid Lagrini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your kind review and for choosing us again for your vehicle purchase! We’re delighted to hear that you had a pleasant buying experience and found our staff friendly and knowledgeable. Your continued trust and loyalty mean so much to us, and we look forward to assisting you with your future needs!

January 23, 2025

Brian Oldham is an amazing service advisor. He is knowledgeable and cordial. The work was done correctly and promptly. More

by SYD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Oldham is my service advisor
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your feedback! We’re delighted to hear that Brian provided such exceptional service. His knowledge and professionalism are a great asset to our team, and we’re glad your vehicle’s work was completed correctly and promptly. We appreciate your kind words and look forward to assisting you again!

January 23, 2025

Service experience at Crest is a positive experience. The staff is professional, communicates thoroughly on all issues and does a great job getting you on your way. Could not be more pleased. More

by RICHARD_FORCELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We’re delighted to hear that your service experience was so positive. It’s great to know our staff’s professionalism and clear communication made a difference and that we were able to get you back on the road efficiently. Your satisfaction means a lot to us, and we look forward to serving you again!

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