Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Crest Cadillac

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
2,553 Reviews
When you visit us at 6280 State Hwy 121, Frisco, TX, you'll find one of the best selections of new Cadillacs, Certified Pre-Owned and used Cadillac cars for sale in Dallas and Frisco, Texas. Stop by soon or browse inventory online to see what we have in stock. Our lineup includes a variety of luxury vehicle options, including the new Cadillac XT6, XT4, CT6-V, and - a celebrity favorite - the Cadillac Escalade. If your current vehicle requires service, Crest Cadillac also has a first-rate auto repair and maintenance facility that's staffed by manufacturer-trained and certified Cadillac technicians - so your car will be in great hands. In addition, if you simply need a quick turnaround service, like an oil change, tire rotation or belt replacement, we have a comfortable waiting area with complimentary coffee, tea and Wi-Fi, a café with full breakfast lunch and dinner menus; a putting green, a dog park and much, much more. Plus, we provide free car washes following every service appointment. Once you see what the Crest Experience is all about, we're certain that you'll make us your premier Cadillac dealer in Frisco, just like many of your neighbors have already done. We would love the opportunity to earn your business, too, so please visit us to find Cadillac cars for sale in the Dallas area!
Contact Dealership
View Awards

6280 State Hwy 121

Frisco, TX

75034

Directions

By Type

Showing 2,553 reviews

October 22, 2025

Crest Cadillac consistently delivers phenomenal customer service — it’s the reason we continue to purchase all our vehicles there. Their team goes above and beyond every time! More

by SMUNDERWOOD2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Riedl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Arreaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan McPherson, Evan (valet driver) , Schuyler Crouch
Report | Print
Oct 27, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback about your experiences with our team. We truly value loyal customers like you and look forward to continuing to exceed your expectations with every visit to Crest Cadillac!

October 22, 2025

Logan got me started and checked me in on a Wedn and then updated me on a Thursday but never heard back after that. I had called back on a Monday to see what progress was and the Greg helped me out. More

by PAUL@PBJHOMES.COM
Recommend Dealer
Yes
Employees Worked With
Logan and then Greg.
Report | Print
Oct 27, 2025 -

Crest Cadillac responded

We are absolutely thrilled to hear about your experience with our team. We understand that communication is important throughout the process and it's wonderful to know that Greg was there to help keep things moving forward for you in Logan's absence. We truly appreciate you taking the time to share your feedback about your visit.

October 22, 2025

Promised service was not provided and misguided on the issues that I wanted fixed . More

by Ranjanbatra1
Recommend Dealer
No
Employees Worked With
Austene
Report | Print
Oct 22, 2025 -

Crest Cadillac responded

Your feedback is appreciated, please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

October 22, 2025

Very big most everyone was friendly. Cory was willing to please us They were interested in how our day was going. More

by whprivett
Recommend Dealer
Yes
Employees Worked With
Corey Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Isaac
Report | Print
Oct 27, 2025 -

Crest Cadillac responded

We are excited to hear about your wonderful experience with us! It's great to know that you found our facility impressive and that our team made you feel welcome with their friendly approach. We're especially pleased that our staff took the time to show genuine interest in how your day was going - that personal touch is something we truly value. Your feedback about our team's willingness to help and ensure your satisfaction means a lot to us at Crest Cadillac. Thank you for taking the time to share your positive experience!

October 22, 2025

Fast and accurate comm, great service Love that they come and get my car from the house More

by JESRAMSEY
Recommend Dealer
Yes
Report | Print
Oct 27, 2025 -

Crest Cadillac responded

We genuinely admire your feedback about our efficient communication and excellent service. Your satisfaction with Crest Cadillac means everything to us, and we look forward to continuing to provide you with the same level of outstanding service in the future.

October 22, 2025

We are so grateful for Logan and appreciate his promptness and willingness to help! I had roadside out very quickly during rush hour to help with a dead battery! Thanks Logan! More

by BRITTIAGULLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
Report | Print
Oct 27, 2025 -

Crest Cadillac responded

We are grateful for your wonderful feedback about the roadside assistance service you received. It's heartwarming to know that help arrived quickly during rush hour when you needed it most for your battery issue. We truly value customers who take the time to recognize the prompt and helpful service they receive. Your kind words about the willingness to assist and quick response time mean so much to our team. Thank you for choosing us and for sharing your positive experience.

October 22, 2025

This has absolutely been the worst car experience I have ever had. I took my car to service and wasted almost two thousand dollars when I clearly told the service desk to complete an assessment and if repai More

by Venita
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Corey Isaac
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Barron and Chase Ybarra
Report | Print
Oct 22, 2025 -

Crest Cadillac responded

Your feedback is appreciated, please reach out to our service director James Freel at Jfreel@vtaig.com to further discuss your concerns.

October 22, 2025

Great service consultants. Nice facility. Service is expensive with some add ons. Could drop the extract items. Thanks More

by ZR1DOCM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2025 -

Crest Cadillac responded

We deeply cherish your feedback about our service consultants and facility. It means so much to hear that you had a positive experience with our team members who worked to assist you. We understand your thoughts regarding pricing and additional services, and we value your perspective on making our offerings more streamlined. Your input helps us continue improving how we serve our customers.

October 22, 2025

We had a fantastic experience at Crest Cadillac! Rachid was very knowledgeable and professional. Travis was very personable and did a great job with the financing. More

by ryleeruff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Zygmont, Rachid Lagrini
Report | Print
Oct 27, 2025 -

Crest Cadillac responded

We are glad to hear about your fantastic experience! It's wonderful to know that our team provided you with knowledgeable and professional service throughout your visit. We're particularly pleased that you found our staff to be personable and that the financing process went smoothly for you. Your positive feedback means a great deal to us and helps us continue delivering exceptional service to every customer who walks through our doors. Thank you for taking the time to share your experience with us.

October 22, 2025

The dealership has a great system for service. Chris is a great advisor. Would highly recommend him. More

by KAYVOGT23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brintnall
Report | Print
Oct 27, 2025 -

Crest Cadillac responded

Thank you for your review! We are thrilled to hear that our service system works well for you and that you had such a positive experience. It means so much to know that Chris provided excellent guidance during your visit. Your recommendation truly reflects our commitment to delivering outstanding service to every customer. We appreciate you taking the time to share your experience and look forward to serving you again in the future.

1
...
86
87
88
...
256