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Crest Cadillac

Frisco, TX

4.8
1,051 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
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6280 State Hwy 121

Frisco, TX

75034

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Showing 1,052 reviews

October 29, 2020

I was disappointed that my car was 6 days in the shop and brought back to me with out being cleaned. I have bought 6 cars from you guys and every time it’s been detailed and spotless when returned. May sound More

by Jennybugs888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica
Nov 02, 2020 -

Crest Cadillac responded

Jenny, thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact James Freel at Jfreel@crestcadillactx.com at your earliest convenience.

October 29, 2020

Serviceman ordered work that he did not get authorized by me. This cost me close to to $1400. Robbery! Told me it was a leak, turned out he had them replace my entire shock. Robbery! When I got there they More

by Im2bizzie4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan was my service man.
Nov 30, 2020 -

Crest Cadillac responded

Thank you for taking the time to share your review. We assure you that we would never perform unauthorized work on a customer's vehicle. We do apologize that it took so long to provide you with a loaner vehicle. We would be happy to discuss your situation with you further. Please contact James Freel at Jfreel@vtaig.com at your earliest convenience.

October 29, 2020

The staff was very courteous and Shawn Barron took care of my car needs. Everything was done in a professional manner. Facility was clean. Thanks More

by venetiabrothers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Barron, Daniel Durbin, Steve Lee, David Sung, Hussain Jafri
Oct 30, 2020 -

Crest Cadillac responded

Thank you for your positive feedback, from all of us here at Crest Cadillac!

October 29, 2020

I have purchased several Escalades over the years from Crest... great service... convenient... Brent Upton keeps me informed ... my salesman Chris keeps me updated on the new 2021 More

by jhuffman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Upton
Oct 30, 2020 -

Crest Cadillac responded

Thank you for your positive review!

October 28, 2020

Shawn took care of my oil change tire rotation and install my front license Plate, execellent service, Thanks great service. This survey is to long need to remove minimum 25 words. More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The lady set up my call was very nice and professional, I do not remember her names
Oct 29, 2020 -

Crest Cadillac responded

Thank you for your positive feedback!

October 27, 2020

Second purchase and it couldn’t get any easier and simple!! Thank you Ed fir all your help with my recent purchase, we couldn’t be happier and it was great seeing you again! Absolutely one of the clea More

by Mreaton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed
Oct 28, 2020 -

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

Oct 28, 2020 -

Mreaton responded

Well deserved and thanks to Ed for helping us out with our second purchase from Crest!! I have always received great service at Crest along with everyones great attitude to help you out. The cookies are pretty good also. Thanks from my family to the Crest family

October 27, 2020

Great dealership to work with from the start. Everyone was very friendly and helpful to work with. I would recommend Crest to everyone for a new vehicle More

by Jimdecker_marine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ward , Hussain Jafri
Oct 28, 2020 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

October 27, 2020

Monica is very helpful and friendly everytime I go get my car service .She takes her time to explain to me what my car needs. More

by Np
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Toombs
Oct 28, 2020 -

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

October 24, 2020

Have always enjoyed doing business with Crest Cadillac. Hussain Jafri was a real pro in helping me secure a lease and Shawn Barron has been the best in the service dept. over the last four years. Once More

by camwgm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Barron, Jordan Naemi, Ramin Ramesh
Oct 26, 2020 -

Crest Cadillac responded

Thank you for your positive review!

October 24, 2020

Both sales and finance individuals that I worked with were very professional, made me feel welcome, listened to my needs and made the whole buying experience worthwhile. This is my second vehicle purchas More

by Martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean L. Robins, Daniel Durbin
Oct 26, 2020 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

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