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Crest Cadillac

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
2,552 Reviews
When you visit us at 6280 State Hwy 121, Frisco, TX, you'll find one of the best selections of new Cadillacs, Certified Pre-Owned and used Cadillac cars for sale in Dallas and Frisco, Texas. Stop by soon or browse inventory online to see what we have in stock. Our lineup includes a variety of luxury vehicle options, including the new Cadillac XT6, XT4, CT6-V, and - a celebrity favorite - the Cadillac Escalade. If your current vehicle requires service, Crest Cadillac also has a first-rate auto repair and maintenance facility that's staffed by manufacturer-trained and certified Cadillac technicians - so your car will be in great hands. In addition, if you simply need a quick turnaround service, like an oil change, tire rotation or belt replacement, we have a comfortable waiting area with complimentary coffee, tea and Wi-Fi, a café with full breakfast lunch and dinner menus; a putting green, a dog park and much, much more. Plus, we provide free car washes following every service appointment. Once you see what the Crest Experience is all about, we're certain that you'll make us your premier Cadillac dealer in Frisco, just like many of your neighbors have already done. We would love the opportunity to earn your business, too, so please visit us to find Cadillac cars for sale in the Dallas area!
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6280 State Hwy 121

Frisco, TX

75034

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Showing 2,552 reviews

October 19, 2025

Great selection of available appointments. My service advisor, Logan, was great to work with. Good communication and updates. More

by apbdennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan
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Oct 24, 2025 -

Crest Cadillac responded

We are thrilled to hear about your positive experience with our service scheduling and team. It's wonderful to know that you found our appointment availability convenient and accessible. We're particularly pleased that your service advisor provided you with excellent communication and kept you well-informed throughout the process. Your feedback about the quality of service and clear updates means a great deal to us at Crest Cadillac. We truly appreciate you taking the time to share your experience and look forward to continuing to provide you with outstanding service in the future.

October 18, 2025

He was very communicative and did a great job on having my vehicle serviced. Made sure to keep me updated on other issues or suggestions for service on the vehicle More

by HUNTER.HARTY087
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano
Report | Print
Oct 23, 2025 -

Crest Cadillac responded

We are thrilled to hear about your positive experience with our service team. Your feedback about the excellent communication and thorough updates throughout the vehicle service process means so much to us. It's wonderful to know that our team kept you well-informed about potential issues and provided helpful maintenance suggestions for your vehicle. We truly appreciate customers like you who take the time to share their experience, and we look forward to continuing to provide you with exceptional service.

Oct 23, 2025 -

Crest Cadillac responded

We are thrilled to hear about your positive experience with our service team. Your feedback about the excellent communication and thorough updates throughout the vehicle service process means so much to us. It's wonderful to know that our team kept you well-informed about potential issues and provided helpful maintenance suggestions for your vehicle. We truly appreciate customers like you who take the time to share their experience, and we look forward to continuing to provide you with exceptional service.

October 18, 2025

Attentive, knowledgeable and professional. Very friendly people. Chris Rucker was incredible and very responsive. Definitely buy there again. More

by marcopor0751
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2025 -

Crest Cadillac responded

We are thrilled to hear about your wonderful experience with our team. Your feedback about our attentive and knowledgeable approach means so much to us. We take great pride in maintaining a professional yet welcoming environment for all our customers. It's fantastic to know that our team member provided you with such incredible and responsive service throughout your visit. We truly appreciate customers like you who recognize the dedication our staff brings to every interaction. Thank you for choosing us, and we look forward to serving you again in the future.

October 18, 2025

Monica Toombs has always exhibited great customer service and treats me like a Crest Cadillac VIP. More

by CJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kodie Cadenhead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Riedl
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kluber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Myles Bates, Schuyler Crouch, Omar Elwir
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Oct 23, 2025 -

Crest Cadillac responded

Thank you for taking the time to share your wonderful experience. We are thrilled to hear that you consistently receive outstanding service and feel like a valued member of our family. Your recognition of the exceptional care you receive means everything to us. We truly appreciate your loyalty and look forward to continuing to provide you with the VIP treatment you deserve for many years to come.

October 18, 2025

Monica was great with communication. The problem was resolved that I brought it in for. I had my car detailed and the back seat covers on the back of third row seats were not properly More

by KNOXKATIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2025 -

Crest Cadillac responded

Your feedback is appreciated, please contact our service director James Freel @ jfreel@vtaig.com to further discuss your concerns

October 18, 2025

I was very satisfied with the service provided. My service advisor, Greg is always great to work with. I always appreciate working with Greg. He is very professional, respectful and his customer se More

by EMCOMMUNIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Vetrano
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Oct 23, 2025 -

Crest Cadillac responded

Thank you for sharing your wonderful feedback about your service experience. We are delighted to hear that you were completely satisfied with the care you received. It brings us great joy to know that Greg consistently provides you with exceptional service and makes every interaction a positive one. Your recognition of his professionalism, respect, and genuine care for customers means the world to us at Crest Cadillac. We truly value your continued trust in our team and look forward to serving you again in the future.

Oct 23, 2025 -

Crest Cadillac responded

Thank you for sharing your wonderful feedback about your service experience. We are delighted to hear that you were completely satisfied with the care you received. It brings us great joy to know that Greg consistently provides you with exceptional service and makes every interaction a positive one. Your recognition of his professionalism, respect, and genuine care for customers means the world to us at Crest Cadillac. We truly value your continued trust in our team and look forward to serving you again in the future.

October 18, 2025

Great customer service and customer loyalty. They have take great care of my family for 3 cars now and have become family to us. More

by TYLER_AMBURN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Mcpherson
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Oct 23, 2025 -

Crest Cadillac responded

Thank you immensely for sharing your wonderful experience with us. Your kind words about our customer service and loyalty mean so much to our team. We are truly honored that you consider us family and that we have had the privilege of serving your family across multiple vehicle purchases. Building lasting relationships with our customers is at the heart of what we do, and knowing that we have earned your trust over the years fills us with pride. We look forward to continuing to provide you and your family with the exceptional care and service you deserve.

October 17, 2025

Lack of communication, my car was picked up Thursday, got a call from the service manager that day to go over what was needed. Did not hear back until Monday evening after I had to leave a voicemail to get a More

by Txvn2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Elwir
Report | Print
Oct 22, 2025 -

Crest Cadillac responded

We are sorry to hear that you feel this way about your recent service experience. We understand your frustration. Clear and consistent communication is important to us, and we recognize that we did not meet your expectations in this area. Your feedback is invaluable to us as we work to improve our service processes. Please contact us James Freel, our Service Director, at jfreel@vtaig.com so we can discuss your experience further and ensure better communication moving forward.

October 17, 2025

He is the best He always takes care of me and my car The best More

by peyvandh
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano
Report | Print
Oct 22, 2025 -

Crest Cadillac responded

We are thrilled to hear about your wonderful experience with us! It means so much to know that you feel well taken care of and that your vehicle receives the excellent service it deserves. Your kind words about receiving consistently outstanding care truly highlight what we strive to provide every day at Crest Cadillac. We appreciate your trust in us and look forward to continuing to exceed your expectations with the same level of dedicated service that has made your experience so positive.

October 17, 2025

No part in stock, took 6 hours to tell me that and no has more problems, camera not working , time off, cannot change in settings! Ugh More

by mratway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chase Ybarra
Report | Print
Oct 17, 2025 -

Crest Cadillac responded

Your feedback is appreciated, please contact our service director James Freel at jfreel@vtaig.com to further discuss your concerns

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