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Crest Cadillac - Service Center

Frisco, TX

4.7
769 Reviews
Call Service Center (469) 919-5551

769 Reviews of Crest Cadillac - Service Center

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May 29, 2025

I've been using Crest Cadillac for service on my 2019 XT4 ever since I bought it there in 2019. My last service experience went well. I appreciate the help I receive from my service representatives and I app More

by englishman5840
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Toombs, Bryan Oldham
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Jun 05, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We are delighted to hear that you have consistently had positive experiences with our service team since purchasing your XT4. It’s great to know that our representatives have been helpful and that you appreciate the complimentary car wash. We look forward to continuing to provide you with excellent service in the future.

May 28, 2025

Everything was great and all associates were friendly. All work was done correctly and as scheduled. More

by TKLANDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty
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May 29, 2025 -

Crest Cadillac responded

Thank you for the positive review! We're glad to hear everything was completed correctly and on schedule, and that our team made you feel welcome.

May 28, 2025

Crest Cadillac made my regular service a piece of cake! They were prompt, friendly and professional. More

by WATTS_TLK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ybarra
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Jun 05, 2025 -

Crest Cadillac responded

Thank you for your wonderful review! We are thrilled to hear that your regular service experience was seamless and enjoyable. Our team strives to provide prompt, friendly, and professional service, and it's rewarding to know that we met your expectations. We look forward to serving you again!

May 27, 2025

Excellent service. Forgot the name of the service manager, but he was highly professional, and provided timely assistance More

by MUHAMMAD.SHAIKH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're glad to hear you received excellent service and that the service manager was professional and timely. We’ll be sure to share your feedback with the team!

May 27, 2025

Greg Vetrano is the best service advisor I have had. Service appointment was very fast. More

by KDAVIS27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Vetrano
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May 28, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're glad Greg provided excellent service and a fast appointment. We appreciate your support!

May 27, 2025

Chris was great! I really appreciate his dedication and commitment to a quick turn around. He was able to get the vehicle back the same day, which is unheard of! T More

by ANDREW.PHELPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2025 -

Crest Cadillac responded

Thank you for your feedback! We’re glad Chris was able to provide a quick and efficient turnaround. We appreciate your support!

May 27, 2025

First class all the way had a great guy Greg taken care of me. The only problem I experience was a long wait to get my car because nobody knew to get my car. The cashier made the announcement on the PA, bu More

by WATCHMAN110659
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Greg
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Jun 05, 2025 -

Crest Cadillac responded

Thank you for your thoughtful review. We are pleased to hear that you had a positive experience with Greg and appreciate your recognition of his efforts. We understand that the wait time for your car was not ideal, and we are committed to improving our communication to ensure a more seamless experience for all our customers. Your feedback is valuable to us, and we look forward to serving you better in the future.

May 26, 2025

Ebby in the body shop was very professional and my car was repaired and ready when he said it would be. Felix assisted us picking up our car and was very patient. More

by JHOCKETT802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ebby
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May 28, 2025 -

Crest Cadillac responded

Thank you for taking the time to share your positive experience with us. We are pleased to hear that Ebby provided you with professional service and that your car was repaired on time. It's great to know that Felix was also able to assist you during the pickup process with patience. We strive to ensure that our customers receive the best service possible, and your feedback reinforces our commitment. Thank you again for your kind words!

May 26, 2025

Excellent service as always. Staff is competent, courteous, and thorough. I would recommend to anyone. More

by JLCROUCH3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Elwir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We greatly appreciate your kind words about our team's competence, courtesy, and thoroughness. It's always our goal to provide excellent service, and we're thrilled to hear that you would recommend us to others. Thank you once again for your support!

May 26, 2025

Greg has been amazing and with us the entire life of my car. He understands I want to maintain it until the wheels fall off. He communicates well and works for us. Truly appreciate him. More

by KOCONNELL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ventrano
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May 28, 2025 -

Crest Cadillac responded

Thank you for your kind words! We are thrilled to hear that Greg has provided you with exceptional service throughout the life of your car. Our team is dedicated to ensuring that our customers feel supported and informed, and it's wonderful to know that Greg has met those expectations for you. We appreciate your trust in us to help maintain your vehicle, and we look forward to continuing to serve you in the future.

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