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Crest Cadillac - Service Center

Frisco, TX

4.8
677 Reviews
Call Service Center (469) 919-5551

677 Reviews of Crest Cadillac - Service Center

Sort by
February 23, 2025

3% penalty for credit card use is unacceptable. I will not use Crest for service. More

by PHILLIPJTANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arman
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Feb 24, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please reach out to our Service Director James Freel at jfreel@vtaig.com to further discuss your concern.

February 23, 2025

Grate service and vehicle was ready as promised and the service provider was great and went over the details of work provided when I called More

by whitf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're thrilled to hear that your vehicle was ready as promised and that our service provider took the time to thoroughly go over the details of the work performed. We strive to provide excellent service and appreciate you sharing your positive experience!

February 22, 2025

Exceptional service and treatment from service manager Chris Brintnall to the tech that worked on my car I appreciate the work yall do I will always recommend yall. More

by MWEMBELASAKALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brintnall
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Feb 24, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so glad to hear that Chris and our team provided you with exceptional service. It's always our goal to ensure our customers are taken care of, and we truly appreciate your recommendation. We look forward to continuing to serve you in the future!

February 22, 2025

Service rep assistant was very helpful. My service representative Arman was stellar; assured, the best. More

by DEBRA46
Recommend Dealer
Yes
Employees Worked With
Arman Naemi- 5 Stars
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Feb 24, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear that Arman and our service assistant provided you with exceptional service. We take pride in having a team that genuinely cares about our customers' needs. Your feedback means a lot, and we look forward to assisting you again in the future!

February 22, 2025

Thank you, Bryan! You are always very helpful! Great service all around with the advisors! More

by TAMMYMAY17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with anyone in sales.
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Feb 24, 2025 -

Crest Cadillac responded

Thank you for your kind words! We’re thrilled to hear that Bryan and our service team were able to provide you with great service. We’ll be sure to share your feedback with Bryan. We look forward to assisting you again in the future!

February 22, 2025

Shawn Barron always does an excellent job servicing my car. He makes sure each item is completed correctly before he returns it to me. More

by diane19
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
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Feb 25, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear that Shawn Barron consistently provides excellent service and ensures that every detail is taken care of. We’re proud to have him on our team, and we appreciate you sharing your positive experience. We look forward to serving you again!

February 21, 2025

Shawn Barron was exceptional in service and we found ourselves fully satisfied after the service. More

by MOROLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
Report | Print
Feb 24, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear that Shawn Barron provided exceptional service and that you left fully satisfied. We truly appreciate your feedback and look forward to serving you again in the future!

February 21, 2025

Shawn is my service man and I totally trust him with keeping my car in perfect condition. I am an older lady so this is very important to me. More

by CADILLACMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so happy to hear that Shawn has earned your trust in taking care of your car. We understand how important it is to feel confident in the service you receive, especially when it comes to keeping your vehicle in top condition. We truly appreciate your feedback and will continue to prioritize your satisfaction with every visit.

February 20, 2025

Some members in the service department just don't care about serving customers. That in includes members of the management staff, especially the one that is in charge of service when I was there. I was to More

by Rhco40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please reach out to our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further discuss your concerns.

February 20, 2025

Professional service and communications. The Escalade is running as good as new now. Thank you More

by PIASPEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're glad to hear that you're happy with our service and that your Escalade is running like new. We appreciate your business and look forward to serving you again!

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