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Crest Cadillac - Service Center

Frisco, TX

4.8
594 Reviews
Call Service Center (469) 919-5551

594 Reviews of Crest Cadillac - Service Center

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January 24, 2025

The work at crest is first class just like the owner, Mike and all his employees. Service is second to none. I drive a Maserati and an Aston Martin and crest service blows theirs away!!! More

by zz4.bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan in service
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Jan 27, 2025 -

Crest Cadillac responded

Thank you so much for your fantastic review! We're thrilled to hear that your experience has been first class and that our service has exceeded your expectations. It means a lot to us that you compare our service so favorably, especially given the high standards of the vehicles you drive. We truly appreciate your feedback and look forward to continuing to provide you with exceptional service!

January 24, 2025

Chase is absolutely the BEST service tech! He truly thinks of everything and makes it such an easy experience. More

by Lauren W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Ybarra
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your amazing review! We're thrilled to hear that Chase provided you with such a great experience. His attention to detail and dedication to making the process easy are qualities we truly value. We’re grateful for your feedback and look forward to continuing to serve you in the future!

January 24, 2025

Crest Cadillac continually exceeds my expectations. Every one I come in contact with genuinely wants to help and always has a smile on their face. More

by Tlcjack09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Ybarra
Report | Print
Jan 27, 2025 -

Crest Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that we continually exceed your expectations. Our team strives to provide exceptional service, and it’s great to know that our genuine care and positive attitude make such a difference in your experience. We truly appreciate your kind words and look forward to continuing to serve you with the same high level of care.

January 24, 2025

We dropped off our new Escalade to get our emblems blacked out and our rims powder-coated black. We were provided a loaner car because the service would take a few days. When our Escalade was finished More

by DARBYLAINE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I am not sure of the names we worked with.
Report | Print
Jan 27, 2025 -

Crest Cadillac responded

Thank you for your feedback! We’re thrilled to hear that you’re happy with the final look of your Escalade after the emblems were blacked out and the rims were powder-coated. We always strive to provide excellent service and ensure that our customers are satisfied with their results. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!

January 24, 2025

Greg Vetrano in the Service Center always takes excellent care of my Cadillac. He's the best! More

by lindanelltate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're thrilled to hear that Greg consistently takes excellent care of your Cadillac. He truly strives to provide top-notch service, and it's great to know that you appreciate his efforts. We look forward to serving you again in the future!

January 24, 2025

They have Excellent attention from Service but a terrible shuttle Service With lyft, that shouldnt be offer to customers More

by freddygruas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Bazurto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg v
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your feedback. We’re glad to hear that you had a positive experience with our service department. However, we’re sorry to learn that our shuttle service did not meet your expectations. Your comments are valuable, and we’ll be reviewing our shuttle service options to ensure we offer a more convenient and reliable experience moving forward. Please don't hesitate to contact us directly if you have further concerns.

January 24, 2025

I am happy to be back at Crest Cadillac! Six months ago, I sold my Escalade and went and bought a Land Rover. I only don’t like the Land Rover, but it was in the shop more then I was driv More

by DIVAMOM84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Arreaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan is the best in service department
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your review! We’re thrilled to have you back! It’s great to hear that you’ve returned to a brand that you love. We understand how frustrating car troubles can be, and we’re glad to know you’re excited about your new Cadillac. We look forward to continuing to provide you with excellent service and ensuring you have a smooth experience moving forward. Welcome back!

January 24, 2025

Service was fast, and the work was done perfectly the first time. Couldn’t ask for much better More

by Connor Bensten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Elwir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Crest Cadillac responded

Thank you for your positive review! We're thrilled to hear that your service was fast and that the work was done perfectly the first time. Providing a high-quality, efficient service is always our goal, and we’re glad to know we met your expectations. We appreciate your feedback and look forward to assisting you again in the future!

January 24, 2025

Chris was very Help full. he went above and beyond. The communication was very helpful More

by sarmadsamana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Bonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're so glad to hear that Chris went above and beyond to assist you and that the communication throughout your experience was helpful. We truly appreciate your kind words and look forward to providing you with excellent service again in the future!

January 23, 2025

Service from Logan and across the board was excellent. Vehicle returned sparkling clean. Pleasant waiting area. More

by ESTALA3EM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
Report | Print
Jan 24, 2025 -

Crest Cadillac responded

Thank you for your review! We’re delighted to hear that Logan and the rest of the team provided you with excellent service. It’s wonderful to know your vehicle was returned sparkling clean and that you enjoyed our pleasant waiting area. We’re committed to creating a positive experience every step of the way, and we appreciate your kind words!

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