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Crest Volvo Cars - Service Center

Frisco, TX

4.9
1,570 Reviews

1,570 Reviews of Crest Volvo Cars - Service Center

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July 31, 2025

Mark did a great job servicing my vehicle and finding economical solutions to difficult issues. Customer service was great. More

by kevin.mcnelis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Morgello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2025 -

Crest Volvo Cars responded

We are absolutely thrilled to hear about your positive experience with our vehicle service! It's wonderful to know that our team provided great customer service and was able to find cost-effective solutions for the challenging issues with your car. We truly value feedback like yours as it shows we're meeting our commitment to delivering quality service while being mindful of our customers' budgets. Your satisfaction means everything to us at Crest Volvo Cars, and we look forward to continuing to serve you with the same level of excellence in the future.

July 31, 2025

Lynn Ford explains the problem well and makes the customer to understand. He is very helpful to get the things done in timely manner. More

by VISHWA GANGULA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2025 -

Crest Volvo Cars responded

Thank you for the wonderful feedback! We are so glad to hear that Lynn provided you with such a positive experience. We pride ourselves on clear communication and timely service, and we will be sure to share your comments with him and our entire team.

July 31, 2025

Crest Volvo is amazing. From sales to service, they make everyone feel special Me and my family will definitely be back More

by tammyryan7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful feedback! We are so glad to hear that you and your family feel special and that we could provide you with such an amazing experience, from sales to service. We look forward to welcoming you back to Crest Volvo Cars in the future!

July 30, 2025

Excellent customer service. Waiting area very comfortable. Service advisor Jasmin Umanzor was very customer oriented and and took great interest in accommodating our needs. More

by PAUL_L_BOWMANJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin Umanzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful feedback! We're thrilled to hear about your excellent customer service experience. We look forward to seeing you next time!

July 30, 2025

Brandon and the team at Crest Volvo made my purchase simple! This is my 5th purchase through Crest Volvo and they have never let me down! The service department is excellent as well!!! Highly recommend! More

by CANDYBAUER48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Bingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Morgello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2025 -

Crest Volvo Cars responded

Thank you for your loyalty and kind words! We sincerely value your feedback.

July 29, 2025

The mechanic not only unset our presets for the drivers seat, the seat is raised to the highest position and I cannot figure out how to get it back to the lower position. . I have mobility issues and it wa More

by VICKYSHORTINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Morgello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2025 -

Crest Volvo Cars responded

Thank you for bringing this to our attention. We understand your frustration and are concerned to hear about the issues you experienced with your vehicle's seat and mirror settings. Our goal is to return every vehicle to its owner in the same condition it was received, aside from the requested service. We would like to learn more about what happened and assist you with restoring your seat and mirror presets. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com at your earliest convenience so we can help resolve this for you.

July 29, 2025

First class service from Lyn and the team. Felt reassured the Volvo will be safe for my daughter and her new driving experience. More

by SCOTT.MARTIN22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2025 -

Crest Volvo Cars responded

We are elated to hear about your wonderful experience with our team. It's heartwarming to know that you felt confident about your daughter's safety as she begins her driving journey. Providing that peace of mind for families is exactly what we strive for at Crest Volvo Cars. We're delighted that our first-class service made such a positive impression, and we appreciate you taking the time to share your experience with us.

July 28, 2025

Crest Volvo is Family! !! Every visit is effortless and professional. I've dealt with this service department over 15 years!!! More

by The one and only
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou tech
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Jul 29, 2025 -

Crest Volvo Cars responded

We are overjoyed to hear that you consider Crest Volvo Cars part of your family! Your loyalty over 15 years means everything to us, and we're thrilled that each visit continues to be smooth and handled with care. Building lasting relationships with customers like you is what drives our commitment to excellent service. Thank you for trusting us with your automotive needs year after year.

July 27, 2025

They take good care of their customers. Keep you informed so there are no surprises. More

by DAVID_CARTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2025 -

Crest Volvo Cars responded

We are thrilled to hear that you feel well cared for as our customer. Your feedback about staying informed throughout the process means so much to us. We believe that clear communication helps create the best possible experience, and we're delighted that this approach made a positive difference for you. Thank you for taking the time to share your experience with us.

July 27, 2025

I passed other dealerships to bring my Volvo to Crest. This is the first Volvo I've owned. I called another dealership closer to me but the call was not a good experience. However, with Crest Volvo, they More

by Tony Eldridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Morgello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2025 -

Crest Volvo Cars responded

Thank you for sharing your experience and for choosing Crest Volvo Cars for your first Volvo ownership journey. We truly appreciate that you traveled past other dealerships to visit us. It means so much to know that our team provided you with thorough answers to your questions and delivered on everything we promised. Your trust in us as a new Volvo owner is something we value deeply, and we look forward to supporting you with all your future automotive needs.

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