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Crest Volvo Cars - Service Center

Frisco, TX

4.9
1,476 Reviews

1,476 Reviews of Crest Volvo Cars - Service Center

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June 17, 2025

As usual, Lyn provided exceptional customer service during our scheduled maintenance service. Always very friendly and professional. More

by SADOFSKY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Crest Volvo Cars responded

Thank you for the fantastic feedback! We're thrilled to hear that Lyn consistently delivers exceptional service. Your satisfaction during maintenance is our priority, and we appreciate you taking the time to share your experience. Looking forward to serving you again!

June 16, 2025

I would've given ya'll at 5 star but the seat behind me, drive was full of what looked like dog hair, someone didn't do a good job cleaning the loaner. but otherwise everything was good. More

by ANNA.LOPEZ
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Crest Volvo Cars responded

Thank you for sharing your feedback, Anna. We appreciate your understanding and are glad to hear that your overall experience was positive. We strive for excellence in every aspect of our service, including cleanliness. Your comments regarding the loaner vehicle have been noted, and we will address this with our team to ensure improvements are made. We look forward to serving you again!

June 15, 2025

Lynn Ford was great as usual. Scheduling an appointment was painful as usual. I have purchased two vehicles from this dealership in the last few years. Each time before purchase More

by snotdoc12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Crest Volvo Cars responded

Thank you for your feedback. We appreciate your kind words about Lynn Ford and are glad to hear that your experiences with him have been positive. We understand that scheduling an appointment can be frustrating, and we recognize the importance of accommodating our customers' needs, especially regarding service and loaner vehicles. Your concerns regarding service scheduling and honoring requests are important to us, and we would like to address them directly. Please reach out to our General Manager, Jason Pickering, at jpickering@vtaig.com or 469-384-2688 so we can work towards a resolution that meets your expectations. Thank you for being a valued customer, and we hope to have the opportunity to serve you better in the future.

June 15, 2025

Good service Good service Good customer experience and next time also ready to go to More

by NARESH.VY218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Morgello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Crest Volvo Cars responded

Thank you for your positive feedback, Naresh. We appreciate your recognition of our good service and customer experience. It’s great to hear that you are ready to return for your next visit. We look forward to serving you again!

June 15, 2025

Everyone I worked with that day was really nice: Mark, Jasmine (the shuttle driver) and the woman who helped with shuttle reservations. I'm sorry, I dont remember her name. It was also good to see Greg ag More

by kdyoung9736
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Morgello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Crest Volvo Cars responded

Thank you for your kind words about our team. We are pleased to hear that you had a positive experience and appreciated the service provided by Mark, Jasmine, and the rest of our staff. It's always great to reconnect with familiar faces, and we look forward to seeing you again in the future.

June 15, 2025

It is always a pleasure working with the team and Ally at Crest. From the initial scheduling, to the coordination of a loaner. It is always a wonderful and seemless process. More

by ENBROWNESQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : the loaner staff and the guys that greet you and send you off.
Jun 18, 2025 -

Crest Volvo Cars responded

Thank you for your kind words! We are delighted to hear that you consistently have a positive experience with our team and Ally. Our goal is to ensure that every aspect of your visit, from scheduling to coordinating loaner vehicles, is seamless and enjoyable. We appreciate your continued trust in us and look forward to serving you again in the future!

June 15, 2025

Quick and fast service everything went smooth . The rep told me it would take all day but the service was quicker than expected More

by rgaston287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful feedback! We are thrilled to hear that your experience with our service team was quick and efficient, exceeding your expectations. Providing smooth and timely service is our priority, and it's great to know we achieved that for you. We look forward to serving you again in the future!

June 15, 2025

Great service from Aly as usual. she is very customer oriented and has a nice personality. More

by FREDRODRIGUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful feedback! We are thrilled to hear that you had a great experience with Aly. Our team takes pride in providing excellent customer service, and it’s always gratifying to know that our efforts are appreciated. We look forward to serving you again in the future!

June 15, 2025

Ally is great. But I’m tired of all of your survey requests. Please stop. More

by JASONBURNETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Crest Volvo Cars responded

Thank you for your feedback, Jason. We’re delighted to hear that Ally provided you with great service. We understand your concerns regarding the frequency of survey requests and appreciate you bringing it to our attention. Your satisfaction is important to us, and we value your input. We look forward to seeing you next time!

June 14, 2025

Thank you Bryan Bingham & Bryce Williams for taking care of the issue I was experiencing with my 2022 XC60. Even though this is the second time we’ve been in since purchasing the vehicle on Feb. 5, 2025, More

by vquinby57
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Caplin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Bingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Crest Volvo Cars responded

We appreciate your kind words. It’s wonderful to hear that Bryan and Bryce provided you with the support and care you needed for your XC60. We strive to ensure that our customers feel welcomed and valued, and it's reassuring to know that your experience reflected that. Thank you for recognizing the service you received, including the courtesy car. Your satisfaction is our priority, and we look forward to assisting you in the future.

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