Crest Volvo Cars - Service Center

Crest Volvo Cars responded

Thank you for taking the time to share your experience with us. We are delighted to hear that you had such a positive experience with your sunroof repair. It sounds like Mark provided you with excellent service and kept you well-informed throughout the process. We truly value feedback like yours as it helps us understand what we are doing well. Your satisfaction with both the quality of service and the clear communication you received means a great deal to us at Crest Volvo Cars.

Crest Volvo Cars responded

Thank you for taking the time to share your experience with our service department. We're delighted to hear that your service needs were handled quickly and efficiently. It's wonderful to know that the quality of work provided continues to give you confidence and peace of mind when driving. Your trust in our team means everything to us, and we appreciate your continued loyalty. We look forward to serving you again in the future.

Crest Volvo Cars responded

Thank you for taking the time to share your wonderful feedback! We are happy to hear that Lyn provided excellent assistance by accommodating your urgent timing needs before your son's college trip. We're glad the service visit was efficient and met your expectations. We recognize there may have been a disconnect between your experience and the 1-star rating, and we would appreciate the opportunity to discuss this further if you have any concerns. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can better understand your concerns and work toward a resolution.

astramsmith responded

You’re correct. That should have been a 5-STAR RATING. I’m glad that you brought it to my attention and I was able to edit it!

Crest Volvo Cars responded

Thank you for taking the time to share your positive experience with us. We are delighted to hear that Lynn provided you with excellent service and kept you well-informed throughout your visit. It's wonderful to know that his responsiveness and the assistance he provided made a difference in your experience. Your feedback helps us recognize team members who go above and beyond to ensure our customers feel valued and supported. We truly appreciate your kind words about the helpful service you received at Crest Volvo Cars.

Crest Volvo Cars responded

Thank you for sharing your wonderful experience with us! We are thrilled to hear that our team provided you with such attentive and knowledgeable service from the moment you arrived. It's fantastic that your sales consultant took the time to truly understand your needs and guided you through your options in a pressure-free environment. We take great pride in maintaining a clean, modern, and welcoming environment for our customers, and we're delighted that you noticed our attention to detail throughout your visit. Your satisfaction with the smooth and transparent process, as well as the seamless delivery experience, means everything to us. We're so pleased that you're absolutely loving your new Volvo and that it's driving like a dream! Thank you for recommending us to others seeking exceptional customer care and a top-tier buying experience. We truly appreciate customers like you who take the time to share their positive experiences.

Crest Volvo Cars responded

Thank you for sharing your experience with your XC90 service. We understand how important it is to have your vehicle running smoothly, and we're pleased to hear that your car is driving well after the repairs. Your feedback about our team's welcoming approach means a great deal to us. We look forward to providing you with excellent service during your future visits to Crest Volvo Cars.

Crest Volvo Cars responded

Thank you for sharing your experience with us. We are delighted to hear that you found our team to be professional and customer-focused. It's wonderful to know that our detailed analysis and transparent approach to sharing information met your expectations. We truly appreciate your recognition of our service quality. Your feedback means a great deal to us at Crest Volvo Cars, and we look forward to continuing to provide you with the same level of excellence in the future.

Crest Volvo Cars responded

Thank you for taking the time to share your positive experience with us. We truly appreciate your recognition of our team's professionalism and expertise. It means so much to hear that you consistently have good experiences with our service and that our staff's knowledge has been helpful to you. Your feedback about our punctuality and professional approach motivates us to continue delivering the quality service you deserve. We look forward to serving you again at Crest Volvo Cars and maintaining the high standards you've come to expect from us.

Crest Volvo Cars responded

We understand your frustration with the extended service timeframe and lack of communication regarding your vehicle's maintenance needs. It is disappointing when expectations are not met and we know that your time is valuable. We take your feedback seriously and want to make this right. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can discuss how to better serve you and ensure your remaining service needs are handled promptly and professionally.

Crest Volvo Cars responded

Thank you for sharing your wonderful experience with our team! We're thrilled to hear that Jordan provided such clear communication and helpful service throughout your visit. It's also fantastic to know that Javier continues to deliver excellent service for your Volvo. Your recognition of their dedication means so much to us and reflects our commitment to providing outstanding automotive care. We truly appreciate your trust in Crest Volvo Cars and look forward to continuing to serve you and your vehicle with the same level of excellence.