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Crest Volvo Cars - Service Center

Frisco, TX

4.9
1,185 Reviews

1,185 Reviews of Crest Volvo Cars - Service Center

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February 25, 2025

Very pleased with Crest service from scheduling until pick up. The staff is friendly and helpful. More

by TGAYE58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Rison
Feb 26, 2025 -

Crest Volvo Cars responded

Thank you for your kind feedback! We’re thrilled to hear that you had a positive experience from scheduling to pick-up and that our staff was friendly and helpful. Providing excellent service and making your experience as smooth as possible is always our goal. We appreciate your trust and look forward to serving you again in the future!

February 25, 2025

Easy and professional - work was well done, Chad did a great job explaining what needed to be done and getting it done on time More

by kevin.mcnelis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Rison
Feb 26, 2025 -

Crest Volvo Cars responded

Thank you for your feedback! We’re glad to hear that the process was easy and professional, and that Chad did a great job explaining the needed work and completing it on time. Providing clear communication and timely service is always our goal, and we appreciate your kind words. We look forward to assisting you again in the future!

February 25, 2025

The process is really easy from start to finish. They let me know what was needed and was able to finish within a few hours and the payment process was super easy I could do it by phone so that way More

by JERICK.BELTRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful feedback! We’re thrilled to hear that the process was easy and efficient from start to finish. It’s great to know that the communication was clear and the payment process was convenient for you. We strive to make every part of your experience as smooth as possible, and we appreciate you taking the time to share your thoughts. We look forward to serving you again in the future!

February 24, 2025

The team was very professional when addressing any concerns that I've had and quickly worked to find a solution to them. Although this service department is further from me than others, I will continu More

by sonyamay
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Locke Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Caplin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Bingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nash Abir
Feb 25, 2025 -

Crest Volvo Cars responded

Thank you for your thoughtful review! We're glad to hear that our team was professional and efficient in addressing your concerns and finding solutions. We're honored that you’ll continue to trust Crest Volvo for your service needs, even with the distance. We truly appreciate your loyalty and look forward to assisting you again in the future!

February 24, 2025

I was very pleased with my service visit to Crest Volvo. Lynn was efficient and personable as usual. He's what keeps us coming back. I do, however have a frustration that may change that. It was my underst More

by Pat Bielamowicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Stock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gage Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Crest Volvo Cars responded

Thank you for your feedback, and we appreciate your continued trust in Crest Volvo. We're glad to hear that Lynn provided you with efficient and personable service. We truly understand your frustration regarding the unexpected costs, especially after being told the car was "good as new." We will certainly take your comments into consideration to improve communication about warranty details moving forward. Your satisfaction is important to us, and we hope to continue serving you in the future with a more seamless experience. If you have any questions or concerns, please don't hesitate to reach out.

February 24, 2025

Excellent service and attention to detail from Lyn Ford. The waiting area was excellent and clean More

by GBAEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful review! We're thrilled to hear that Lyn Ford provided excellent service and that you had a great experience in our clean and comfortable waiting area. We truly appreciate your feedback and look forward to assisting you again in the future!

February 24, 2025

Great experience at Crest Volvo and the valet pickup/delivery service is real convenient for me. More

by PTSCHANG
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Crest Volvo Cars responded

Thank you for your great review! We're thrilled to hear that you had a wonderful experience at Crest Volvo and found the valet pickup/delivery service convenient. We appreciate your feedback and look forward to providing you with excellent service again in the future!

February 24, 2025

I always look forward to coming to Crest Volvo. The service is always top notch and we are guaranteed friendly smiles. More

by mauricedjelks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Wiedmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful review! We're so happy to hear that you always look forward to visiting Crest Volvo and that our service consistently meets your expectations. We truly appreciate your kind words and look forward to continuing to provide top-notch service with friendly smiles!

February 24, 2025

Great communication, we drove down from OKC to get our car serviced. The EV tech needed longer to diagnose the car and we were given a brand new loaner. Everything was laid out properly and no surprises. More

by Greg M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Feb 25, 2025 -

Crest Volvo Cars responded

Thank you for your fantastic review! We're so glad to hear that the communication was clear and prompt, and that we were able to provide a smooth experience despite the extended diagnosis. We truly appreciate you making the trip from OKC and are happy to know you had a positive service visit with us. We look forward to assisting you again and appreciate your recommendation!

February 23, 2025

Hi there. I am the husband of Karen Louis and the car is also registered in my name. I collected the car but when I turned the air condition "on" (exspecially More

by JOHNPHILIPLOUIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Wiedmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Crest Volvo Cars responded

Thank you for bringing this to our attention, and we appreciate your feedback. We're sorry to hear about the issue with the air conditioning and fan noise. We understand how important it is for your car to perform at its best, especially with a high-end vehicle. Please have your wife bring the car in at her convenience, and we’ll be sure to address the concern promptly. Thank you again for reaching out!

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