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Crest Volvo Cars - Service Center

Frisco, TX

4.9
1,466 Reviews

1,466 Reviews of Crest Volvo Cars - Service Center

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May 30, 2025

Crest Volvo Cars' service department took excellent care of me and my XC40. They met me at my work to exchange a loaner vehicle for my car, fixed all of the issues that I was having with my infotainment sys More

by LFontana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremi Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Bingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful feedback! We are thrilled to hear that you had such a positive experience with our service department and that Bryce was able to keep you informed throughout the process. Providing excellent customer service is our priority, and it's fantastic to know that we met your expectations. We appreciate your trust in us and look forward to serving you again in the future!

May 30, 2025

Mark was professional courteous and got my car done in a timely manner. I wouldn’t recommend Mark if you need an advisor.. More

by Gecstock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Bingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Morgello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

Crest Volvo Cars responded

Thank you for your positive feedback. We are pleased to hear that Mark provided you with professional and timely service. Your satisfaction is important to us, and we appreciate your recommendation. We look forward to serving you again next time!

May 29, 2025

Always great service with Crest Volvo. They are prompt in greeting me and getting me to my service advisor and I never wait there long. Making appointments is so easy and all the staff are More

by GLAMOTHE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful review! We are thrilled to hear that you consistently receive great service with us. Our team takes pride in providing prompt and efficient service, and it's fantastic to know that you find the appointment process easy and our staff to be terrific. We appreciate your support and look forward to serving you again in the future!

May 29, 2025

Excellent check in procedure and completed work as promised... on time and at the quoted cost. Thanks for the help Ally! I also appreciate the car wash!!! More

by JEFF.HALL1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2025 -

Crest Volvo Cars responded

Hi Jeff, thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with our check-in procedure and that we were able to complete the work as promised, on time and within the quoted cost. We're glad you appreciated the car wash as well! We look forward to serving you again!

May 29, 2025

Excellent customer service, Jordan Farmer is excellent, he has always been very professional and courteous More

by TOMMY.HARRISON54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2025 -

Crest Volvo Cars responded

Thank you, Tommy, for recognizing Jordan Farmer's excellent customer service and professionalism. We truly value positive feedback about our team members. We appreciate your kind words and are glad to hear that you had a great experience. However, we are concerned to see your low star-rating. If you have any concerns or feedback that you would like to discuss, please feel free to reach out to General Manager, Jason Pickering, at jpickering@vtaig.com or 469-384-2688. We appreciate your engagement and look forward to hearing from you.

May 29, 2025

They did a good job completing the service in a reasonable amount of time. Good communication during the process. More

by LOLLISFLOYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2025 -

Crest Volvo Cars responded

Thank you for your kind words and for taking the time to share your experience with us. We are pleased to hear that you were satisfied with the service and the communication throughout the process. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service.

May 28, 2025

It was very easy getting an appointment and my rep walked me through everything seamlessly. More

by Cwood000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful review! We are thrilled to hear that you found the appointment process easy and that our representative provided you with seamless support. Our team is dedicated to ensuring a smooth experience for our customers, and it's great to know we met your expectations. We look forward to serving you again!

May 28, 2025

My vehicle was returned to me in like new condition. Thanks for the attention to detail. More

by w.kelley10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2025 -

Crest Volvo Cars responded

Thank you for taking the time to leave us a review! We truly appreciate your feedback and are delighted to hear that your vehicle was returned to you in like new condition. Our team takes great pride in their attention to detail, and it's rewarding to know that it made a positive impact on your experience. Thank you for choosing us!

May 28, 2025

Everyone is so helpful and willing to help. I truly appreciate my advisor Lyn Ford and the people who handle the loaner cars. More

by FRAUBETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina - handles loaners and payments
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Jun 05, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with our team, especially with Lyn Ford. It's our goal to provide exceptional service and support, and we are glad that our efforts made a difference for you. We look forward to serving you again!

May 27, 2025

Ally addressed my issues timely. Rental car processed went smoothly. Hopeful that software update fixed starting issue. More

by TLT2596
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2025 -

Crest Volvo Cars responded

Thank you for your feedback! We’re glad Ally was able to assist you promptly and that the rental car process went smoothly. We hope the software update resolves the starting issue for you!

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