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Crest Volvo Cars - Service Center

Frisco, TX

4.9
1,184 Reviews

1,184 Reviews of Crest Volvo Cars - Service Center

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February 11, 2025

Extremely professional, helpful and knowledgeable! White glove treatment every time I need service even though I only have a fleet vehicle. Lyn, the service manager, is very responsive and a pleasure More

by Julie.Fudoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful 5-star review! We’re so happy to hear that Lyn and our team consistently provide you with professional, helpful, and knowledgeable service. It’s great to know you feel well taken care of, even with your fleet vehicle. We truly appreciate your kind words and look forward to continuing to serve you with that “white glove” treatment!

February 11, 2025

Lyn is very helpful and the dealership is clean well run. I appreciate the Loaner Car service and the car wash. More

by evelamendola
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Crest Volvo Cars responded

Thank you! We're thrilled to hear you had a great experience with Lyn and enjoyed our services. Our team takes pride in keeping the dealership clean and providing excellent customer care. We appreciate your feedback and look forward to serving you again!

February 10, 2025

We had a little bit of an issue. We live 2 hours away. Once we got the car home, we started experiencing loud popping and grinding sounds. My husband figured out that it was a bra More

by vquinby57
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Stock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Caplin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Bingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Crest Volvo Cars responded

Thank you for sharing your experience with us. We understand how concerning it must have been to encounter a brake issue so soon after bringing your vehicle home, especially with the distance you traveled. We’re glad to hear that Brian Bingham was able to quickly address the problem and get you back on the road with confidence. We appreciate your patience and are happy to know that this resolution restored your trust in us. Regarding the missing cargo cover, we’d be happy to look into this further—please feel free to reach out if there’s anything we can do. We look forward to assisting you again in the future!

Feb 12, 2025 -

vquinby57 responded

Yes. I would love if you wouldn’t mind looking further into the missing cargo cover. I would appreciate it. Thank you.

Feb 13, 2025 -

Crest Volvo Cars responded

We will be sending you a cargo cover and appreciate your buisness!

Feb 13, 2025 -

vquinby57 responded

Thank you so much Max! We can not Thank You enough! We will see you again as we will be doing all of our maintenance service with you. Also, we look forward to doing business with Crest in our future, when it is time to trade vehicles. Thank you again. Most sincerely, Gary & Vicki Quinby

February 09, 2025

Easy check in and great customer service. Everybody was friendly and love the car wash at pick up. More

by LINEKE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Crest Volvo Cars responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with us, from the easy check-in to the customer service. We're glad you enjoyed the car wash, too! We look forward to serving you again in the future.

February 09, 2025

The gentleman that brought my car around took extra time to clean my floor mats when he didn’t have too. This is my second Volvo from Crest and the service is consistently fantastic. More

by JENLFOX0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Caplin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Perez Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Crest Volvo Cars responded

We’re so glad to hear about your positive experience and appreciate your loyalty! It’s great to know that the extra attention to detail made an impact, and we’ll be sure to pass along your kind words to the team. We look forward to continuing to provide you with fantastic service for years to come!

February 09, 2025

Ally, my service rep is the absolute BEST! !!! She is so accommodating, knowledgeable and makes the service process seamless!! She is AMAZING! She is the reason I will buy another volvo from More

by COBRIEN1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Crest Volvo Cars responded

Thank you for your wonderful review! We're so glad to hear that Ally provided such excellent service and made your experience seamless. We truly appreciate your loyalty, and we look forward to helping you with your next Volvo purchase! If there's anything else we can assist with, please don't hesitate to reach out.

February 07, 2025

I appreciate having a loaner car while my car is serviced and the car being washed after the service is completed. Ally is responsive to my inquiries and easy to work with. More

by Nancy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Crest Volvo Cars responded

Thank you for your feedback! We're glad to hear that you appreciated the loaner car and the car wash after service. It's great to know that Ally was able to assist you efficiently and make the process smooth. We look forward to serving you again in the future!

February 07, 2025

I’ve had Lyn Ford for 3 of my Volvos. He’s 1 of the reasons I stay with Crest Volvo…besides loving my Volvo XC40! More

by jhodnicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Crest Volvo Cars responded

Thank you for your continued trust! We're so happy to hear that Lyn has consistently provided you with excellent service. It's wonderful to know you're loving your XC40! We appreciate your loyalty and look forward to serving you for many more years to come.

February 07, 2025

Lyn took very good care of me and prided great service. Twelve Thirteen Fourteen Fifteen More

by PARLEZMOI2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Crest Volvo Cars responded

Thank you for your feedback! We're thrilled to hear that Lyn took great care of you and provided excellent service. We always strive to ensure our customers feel valued, and it's wonderful to know that Lyn made a positive impact. We look forward to serving you again in the future!

February 05, 2025

Appreciate the timely service and nice job I receive on my Volvo. My service advisor Lyn is so easy to work with and keeps me informed on everything. . More

by Finch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Crest Volvo Cars responded

Thank you for your kind words! We're thrilled to hear that Lyn made your experience so smooth and kept you well-informed. We're glad you were happy with the service on your Volvo, and we look forward to assisting you again in the future!

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