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Crest Volvo Cars - Service Center

Frisco, TX

4.9
1,571 Reviews

1,571 Reviews of Crest Volvo Cars - Service Center

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August 28, 2025

Lyn at Crest Volvo is always incredibly helpful. We really appreciate his professionalism, he always makes sure repairs are done well, we are taken care of quickly, and everything is clearly explain More

by johngregoryoconnor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

Crest Volvo Cars responded

We greatly appreciate your wonderful feedback about your experience with our team. It's fantastic to hear that you found our service incredibly helpful and that the professionalism made such a positive impression. We're thrilled that your repairs were completed to your satisfaction and that you felt well taken care of throughout the process. Your recognition of how clearly everything was explained means so much to us. Thank you for taking the time to share your experience - customers like you make our work truly rewarding.

August 27, 2025

Crest Volvo is great. Ally is professional, communicates repair needs and costs clearly, and the service bays at Crest are immaculate. More

by BRIANLYNETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2025 -

Crest Volvo Cars responded

Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that you found our team professional and appreciated the clear communication regarding your repair needs and associated costs. It means so much to us that you noticed the cleanliness of our service areas - we work hard to maintain those high standards. Your positive feedback reinforces our commitment to providing excellent service and creating a welcoming environment for all our customers. We truly value your trust in us and look forward to serving you again in the future.

August 27, 2025

Great customer service and care. Bryce and Tina (Loaner Dept) were top notch and kept me informed throughout the process. More

by JAKARTAPJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Matney
Sep 11, 2025 -

Crest Volvo Cars responded

We greatly appreciate your wonderful feedback about your experience. It's fantastic to hear that you received excellent customer service and felt well cared for throughout your visit. We're particularly pleased that Bryce and Tina in our Loaner Vehicle Department provided you with outstanding support and kept you well-informed during the entire process. Their dedication to clear communication and exceptional service truly reflects our commitment to making every customer experience smooth and positive. Thank you for taking the time to share your experience with us.

August 26, 2025

I had such a great experience at Crest Volvo! Ricardo made the entire process smooth and stress-free with his professionalism, knowledge, and kindness. He truly went above and beyond to make sure More

by AUGUSTBORNBELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachael Mergott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2025 -

Crest Volvo Cars responded

We are overjoyed to hear about your wonderful experience with our team! It's truly heartwarming to know that Ricardo provided such exceptional service by making your process smooth and comfortable. His dedication to going above and beyond reflects the commitment we strive for in everything we do. We're equally pleased that Jordan has consistently delivered excellent service care for your vehicle. Clear communication and ensuring your car stays in perfect condition are priorities we take seriously, and it means so much to know these efforts make a real difference for you. Your kind words about our team's dedication to customer care truly brighten our day. We're grateful to have customers like you who recognize the hard work our staff puts into creating positive experiences. Thank you for choosing Crest Volvo Cars and for taking the time to share your feedback!

August 25, 2025

Very kind respectful and concerned. My car was clean. Lyn Ford was very helpful and caring. More

by webbdank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

Crest Volvo Cars responded

We sincerely value your wonderful feedback about your experience with us. It brings us great joy to know that you felt our team was kind, respectful, and genuinely concerned about your needs. We take pride in ensuring every vehicle is thoroughly cleaned and ready for our customers. Your recognition of the helpful and caring service you received means so much to our entire team. Thank you for choosing Crest Volvo Cars and for sharing your positive experience with others.

August 25, 2025

Great service, and great costumer service. Thanks to Lyn for his assistance and advice. Keep up the good work. More

by DougMKZ17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

Crest Volvo Cars responded

We are absolutely thrilled to hear about your wonderful experience with our service team. Your kind words about the exceptional customer service you received truly mean the world to us. We understand how important it is to have knowledgeable assistance and helpful advice when making decisions, and we are delighted that our team member provided exactly that level of support. Your encouragement motivates our entire team to continue delivering the high-quality service that our customers deserve. We genuinely appreciate you taking the time to share your positive experience.

August 25, 2025

Jordan has continually made sure service was excellent for over 5 years. Appts scheduled at my convenience, calls with findings that need approval. Work quality excellent. More

by COSTENHOUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2025 -

Crest Volvo Cars responded

We are absolutely thrilled to hear about your outstanding experience over the past five years. Your feedback about consistently excellent service truly means the world to us at Crest Volvo Cars. We understand how important it is to have appointments that work with your schedule and clear communication about any service needs. It brings us great joy to know that our team member has provided you with such reliable, high-quality care for your vehicle. Your loyalty and trust in our service department is deeply appreciated, and we look forward to continuing to exceed your expectations for many years to come.

August 24, 2025

Answered my questions when making the appointment for recall service. No fuss setting up a loaner car. When my car filled on the way to the dealership, it took care of me. Thank you! More

by AMY_MARTIN101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryce Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Morgello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

Crest Volvo Cars responded

We deeply cherish your positive feedback about your recent recall service experience. It's wonderful to hear that our team was able to address all your questions when scheduling your appointment and that the loaner car arrangement went smoothly. We understand how stressful it can be when unexpected issues arise, and we're pleased that our team was able to take care of you when your vehicle had trouble on the way to our dealership. Your experience reflects our commitment to providing reliable service and support when you need it most. We truly appreciate you taking the time to share your experience with us.

August 24, 2025

Jasmin went above and beyond. Really appreciate it - makes the customer feel valued. Thank you very much. More

by JLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin Umanzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

Crest Volvo Cars responded

We are absolutely thrilled to hear about your wonderful experience with us. It sounds like our team member truly made a positive impact by going the extra mile for you. We understand how important it is for our customers to feel valued and appreciated, and we are delighted that this was reflected in your visit. Your kind words mean so much to our entire team at Crest Volvo Cars. We genuinely appreciate you taking the time to share your feedback with us.

August 24, 2025

Services were explained clearly at the start. Dropped off the car in the morning, and got it back by the end of the day. More

by Eileen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

Crest Volvo Cars responded

We are overjoyed to hear about your positive experience with our service team. It means so much to us that our staff took the time to walk you through everything clearly from the beginning. We understand how important it is for our customers to feel informed about their vehicle's service needs. Your feedback about our efficient same-day turnaround is wonderful to hear - we know your time is valuable and we work hard to get you back on the road as quickly as possible. Thank you for choosing Crest Volvo Cars and for taking the time to share your experience with us.

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