Crestmont Cadillac

I see the same complaint I have is the same complaints identified in the previous reviews. I purchased a cadillac in July 2021 from Crestmont. I had to file a complaint because the salesman added a ext identified in the previous reviews. I purchased a cadillac in July 2021 from Crestmont. I had to file a complaint because the salesman added a extended warranty after I specially said I was not interested. I know it was done on purpose because it was the only paperwork unsigned by me. For my one year anniversary they sent me a coupon for an oil change in the mail on and in my email. I cut the coupon off the card and took it in to use at the dealership. Dave Moore very rudely accused me of cutting off the expiration date and told me I couldn't use the coupon because it had expired. I told him I just got it in the mail last week and it couldn't have expired. There was no expiration date on the card. I pulled up the same coupon on my phone and showed it to him, he physically took my phone and said he had to go ask if I could use the coupon they sent me days earlier. How rude and disrespectful that was. He reading the email but he has to take possession of my phone to ask someone. The I ask if my car was ready. Rudely told me I'll call you when it's ready. Another review called him out for being rude. My check engine light came on this week and left 2 voice mails for Anthony Tran with no response. I spoke to a rep and she assured me he was in and she would personally leave a message on his desk. A week later and he never called. This is the same complaint in other reviews, no one calls you back. One incidence, you might consider an oversight, two you think suspicious but three incidents in a year, it the culture of the company and it must be sanctioned by management because it continues. My advice is to run and don't do business with Crestmont unless you want to get in bed with horrible customer service. I will not go here again. More

I would not refer Crestmont Cadillac to anyone they’re ripping people off charging them extra for work that is not done I took my Cadillac trunk to them they charge me almost $500 just to tell me I needed ripping people off charging them extra for work that is not done I took my Cadillac trunk to them they charge me almost $500 just to tell me I needed a wheel bearing I got a diagnostic about my radio because the sound would not come on I was told that I needed a battery I replace my old battery and my radio still did not work and they charge me for a wrong diagnostic I ask what was I charged almost $500 for I was told by Dave you know what’s wrong with your vehicle right 😳 But actually I don’t know what’s wrong with my vehicle because they gave me a diagnostic telling me that I needed a battery for my radio to work which didn’t really make sense to me when they told me that but I bought a new battery and my radio still doesn’t work customer service is poor The supervisor argued with me on the phone instead of trying to help because they gave me a wrong diagnostic and charge me for it there was one person willing to help me and that was Kelly the service is out right poor and they are over charging people that come in that they think Doesn’t know nothing about cars More

Purchased a CPO 2019 Cadillac CT6 mid May 2022 with a trade-in of a CPO 2018 Cadillac XTS previously purchased mid May 2019 at Crestmont Cadillac. Both purchase experiences were very pleasant with Mr. T trade-in of a CPO 2018 Cadillac XTS previously purchased mid May 2019 at Crestmont Cadillac. Both purchase experiences were very pleasant with Mr. Tim Turcoliveri overseeing the purchase of the 2018 Cadillac XTS, with a trade-in and Mr. Paul Guy and Mr. Michael Gutowitz overseeing the purchase of the 2019 Cadillac CT6 with the trade-in of the 2018 Cadillac XTS. I noted to Mr. Paul Guy that the puddle lamp on the driver’s side mirror was loose and dangling from its original installation point. He quickly had a service technician assess the issue and we were informed that it was simple remedy, new replacement puddle lamp would be ordered and Mr. Paul Guy would contact me when the part arrived to schedule service replacement. Last week I called Mr. Paul Guy and inquired about the status of the replacement part, and he advised me that the part was already in and someone from parts/service should have contacted me by now. I advised him that I would be available to return to Crestmont Cadillac this Saturday at 8:00AM in order for service to install the replacement puddle lamp. When I arrived and informed the service advisor Mr. Dave Moore that I was here for the replacement installation, he rudely informed me that I was not on his schedule and that he did not have time for me. I asked for the part so that I could install it myself, and again he rudely told me that he does not have anything to do with parts. II waited till 9:00AM for Mr. Paul Guy (sales) to present only for him to advise me that he had a morning meeting he had to attend. Approximately at 9:30AM, I shared with him my dissatisfaction with the experience at the service department. He tried to obtain a service technician to install the part, but was told that 2 service technicians had called off and they did not have a “certified technician” to install the part. I asked for the part so that I could install it myself and Mr. Paul Guy stated that since it was warranty issue it was not permissible. I travel 33 miles one-way from Medina to Beachwood due to my previous positive experiences with Crestmont Cadillac, but sadly my opinion has greatly depreciated for the customer service that is currently offered. Never would I return to Crestmont Cadillac for sales nor service. I have provided a favorable opinion to my friends and business associates about Crestmont Cadillac, but unfortunately, I will need to update everyone regarding how little they value customer appreciation. A whole week later and I have not heard any feedback from Crestmont Cadillac. Initial response from the owner: "we will have the Service Director reach out to you." More like an automated response, than an actual associate responding to their undervalued customers! Response from the ownera week ago Mr. Delgado We are very sorry for your experience and we will have the Service Director reach out to you. More

Shady, used cars fail within weeks of owning. RUN!! DO NOT SHOP HERE. BIG CONS! NOT SHOP HERE. BIG CONS! More

DO NOT BUY FROM THIS PLACE!! I was told a full inspection was completed on my vehicle before purchasing, however, there was a crack in the windshield, the brakes sound horrible,(even though work was supposed was completed on my vehicle before purchasing, however, there was a crack in the windshield, the brakes sound horrible,(even though work was supposedly done on them), and the sun visor was broken. I was told I would have to pay for a new sun visor despite receiving the vehicle with it already broken. They lied to me about financing when deciding to purchase the car and then tried cover it up. I have bought a car before and have never experienced such crooked service. Do not trust this dealership, They false advertise and will tell you anything you want to hear to make the sale. I will never be purchasing from here again. More

I found a Cadillac ATS-V online at Crestmont Cadillac in Beachwood, Ohio. I then called the dealership and spoke to Joe Gordon who was very helpful. While the price was good, I did ask about the qualit Beachwood, Ohio. I then called the dealership and spoke to Joe Gordon who was very helpful. While the price was good, I did ask about the quality of the tires. I told him I planned to fly to Ohio to buy the car and wanted reliable tires for the drive back to Illinois. He represented everything was up to date and ready to go. Upon this confirmation I made an online credit application and further proceeded with the dealership personnel about the specific financing terms. The dealership was very heavy handed in selling an extended warranty. I resisted the extended warranty and then the dealership also refused a discount of $250 on the car purchase since I declined the extended warranty. After we agreed on the price of the vehicle, and after giving my credit card information (which was supposed to be on file, rather they charged the card without my consent and approval). I then flew to Ohio for the car. Joe Gordon picked me up at the airport and when we arrived at the dealership. I noted the tires were from 2015 (while the car was a 2017 model). I immediately raised the issue that the tires were older than the car and this was at odds with what I was told on the phone conversations. Further, the tires were not reliable for the trip back to Illinois. The dealership's Service Manager Dan Banas represented the age of the tires was not of concern. This statement is false as a matter of fact. There is a clear reason why D.O.T is on a tire and it is to inform a vehicle owner that it is time for new tires, even if the mileage limit hasn’t been met. Again, I had specifically asked about the tires while I was still in Illinois, and they had not disclosed the tires were older than the vehicle. The dealership continued to deny the tires were inferior. I left the dealership and informed them I would be at a hotel since I needed to fly back to Illinois rather than drive. At that point the the Used Car Manager Jim Turcoliveri suggested I save the lodging and flying fees and buy the car for the agreed price and get new tires when I arrived back in Chicago. This confirmed my position that Crestmont Cadillac had no concern for my satisfaction nor my safety. It wanted a sale and it couldn't care less about the professional thing to do. I write this review so others are warned not to come to the dealership from out of town because the personnel will not stand by its values. They assume you will buy the car because that's the easy thing to do. Untruthful, inconsiderate and unprofessional are the hallmarks of the experience I had in my transaction at Crestwood Cadillac. The dealership has my contact information if they want to resolve the issue, contact me, and do not ask me to contact you in any way. You guys dropped the ball, so you all need to own up to what you did! More

I leased a new Cadallic three weeks ago, there were no floor inside I was told they would order some when I checked back with the salesman I was told I had to purchase them in 54 years of buying cars I ha floor inside I was told they would order some when I checked back with the salesman I was told I had to purchase them in 54 years of buying cars I have never heard of anything like that. So disappointed with this dealership More

BAD BED SIDE MANNERS I was lied to about me having to turn in my car to purchase the car. Why lie to make a sale and you are not a sale man. I was lied to about me having to turn in my car to purchase the car. Why lie to make a sale and you are not a sale man. More

Great Experience I bought an XT5 1 year ago and the price was good and both the price and service was great. Since then I've taken the car in for the scheduled servic I bought an XT5 1 year ago and the price was good and both the price and service was great. Since then I've taken the car in for the scheduled service and have been very pleased as well. More

Disappointed Disappointing experience. Bought a 2018 Mustang GT with 2K miles that was traded in & I got a fair deal. However, the car was advertised on their webs Disappointing experience. Bought a 2018 Mustang GT with 2K miles that was traded in & I got a fair deal. However, the car was advertised on their website as having the 3.55 Torsen gear, a highly desirable $500 option. It was a major factor in my decision to purchase. Using the vehicle’s VIN, my local Ford dealer printed the window sticker, & I just learned the car did not include this option. Crestmont published a deceptive ad & I bought into it. I wrote the dealer an email & of course, no response. Caveat Emptor. More