Crestmont Hyundai

Excellent Experience Dealership employees were conscientious, communicative, professional and courteous. The deal was handled very efficiently. I definitely recommend them Dealership employees were conscientious, communicative, professional and courteous. The deal was handled very efficiently. I definitely recommend them and would purchase another vehicle from them. More

Great buying experience I had a great experience working with Mark Crow on the purchase of my Hyundai Kona. He helped find the color and features I was looking for. I had a great experience working with Mark Crow on the purchase of my Hyundai Kona. He helped find the color and features I was looking for. More

Purchase Great service no pressure from sales just very great people willing to let you take your time to decide willing to work with you great attitude Great service no pressure from sales just very great people willing to let you take your time to decide willing to work with you great attitude More

Great experience! This was my first “adult” car purchase and they made it so easy! My salesman, Terry Coggins, was so helpful and not at all pushy (which I was afraid o This was my first “adult” car purchase and they made it so easy! My salesman, Terry Coggins, was so helpful and not at all pushy (which I was afraid of with going to a dealership). Everyone was so helpful and I am in love with my Hyundai Tucson! More

Worker hard to get the deal put together. Helped to pick out what we wanted - didn't steer us to something else. Low pressure- heard what we wanted in car, price, and financing. Helped to pick out what we wanted - didn't steer us to something else. Low pressure- heard what we wanted in car, price, and financing. More

Great service team! From my initial visit to purchase my car to every service visit, everyone has been great and service oriented. Highly recommend Creatmobt in Brunswick From my initial visit to purchase my car to every service visit, everyone has been great and service oriented. Highly recommend Creatmobt in Brunswick fir your next car! More

Poor follow-up on promises made during the sale We are happy with the Santa Fe XL Limited Ultimate that we purchased from Crestmont Hyundai, but not with the sales experience. We drove 2 hours to Cr We are happy with the Santa Fe XL Limited Ultimate that we purchased from Crestmont Hyundai, but not with the sales experience. We drove 2 hours to Crestmont from Columbus, Ohio because of the price and color of the vehicle we selected. Prior to making this drive, I called Crestmont and spoke to the salesperson Jared to ask why the price was lower than similar vehicles and specifically asked if it had miles on it or had been used as a service vehicle. Jared stated that it was a brand new vehicle and priced low to clear the model from inventory. Based on this information we committed to buying the car and drove the 2 hours to Crestmont. When we arrived at the dealer and realized that the car had 3,200 miles on it, Jared minimized our concerns and continued to state that it was a "brand new car." We were upset by this miscommunication so we spoke to the sales manager Adam who agreed to provide us with WeatherTech floor mats as a condition of purchase. We felt that this was a minimal request based on the significant misinformation we had been given about the car before driving to Crestmont to make the purchase. We were assured that the WeatherTech mats would be ordered and shipped directly to our home in Columbus. About 3 weeks after we purchased the car, we contacted both our salesperson Jared and the sales manager Adam to inquire about when the floor mats would arrive. Neither Jared nor Adam ever provided any information about the floor mats or took any action to see that we received them. In fact, Adam never responded to me at all. I finally called the Service Department 5 weeks after purchasing the car and learned that the floor mats had never been ordered. I worked with Emily from Service and she did all of the legwork to reach out to the sales department to confirm that we were to received the mats, and made sure that they were shipped to us. I do appreciate Emily's responsiveness and helpfulness in resolving the issue.  Good sales involves solid customer service even after the sale, and with the exception of Emily, we received very poor service that is inconsistent with the quality and brand associated with the Hyundai name. I am extremely disappointed with the amount of effort it took on my part to get Crestmont to follow through with a promise made at the time of sale. The WeatherTechs were to be provided to us as a condition of purchase and were not just a courtesy from the dealership.  More