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Crestmont Hyundai - Service Center

Brunswick, OH

4.3
1,995 Reviews

1,995 Reviews of Crestmont Hyundai - Service Center

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December 14, 2024

Always find dealership customer friendly as well as ready to answer your questions when your car is in for service. More

by Claire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Aslan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Flynn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Mulligan, Jeff Russ
Dec 16, 2024 -

Crestmont Hyundai responded

Claire, Thank you for the Great review! It's wonderful to hear that our Team is able to answer your questions in a friendly manner! Vehicles are so complicated today, we understand that you may have questions! Happy Holidays Nancy Crestmont Hyundai

December 13, 2024

Not sure if it was Jeff as I dealt with 2 service counter guys... the one was pretty good and deserves a 5 while the other was pathetic and deserves a 1. Had my car in for 2nd time for the same problem... an More

by gofish0721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Russ
Dec 16, 2024 -

Crestmont Hyundai responded

I'm sorry to hear that you were not happy with your experience at Crestmont Hyundai. We strive to provide excellent customer service, and it appears that we fell short of that goal in your case. We will take your feedback seriously and work to improve our processes. Nancy Crestmont Hyundai

December 13, 2024

These guys are great! They presented themselves very professional and caring. God bless you all More

by Krisvallery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Salyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Riczo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Moeschl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Aslan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kate Reshni, Bryan Mulligan, Jeff Russ
Dec 16, 2024 -

Crestmont Hyundai responded

Thank you Chris for your kind review! We appreciate that you took the time to write it and give us all those stars! It's good to hear that we acted in a professional and caring way. Have a great Holiday! Nancy Crestmont Hyundai

December 08, 2024

Scott The mechanic is by far one of if not the best thorough mechanics in there I drive a 2021 Hyundai Sonata in-line color is glowing yellow. He is the only one that performs the maintenance on my car More

by Matt218324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Aslan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Jones, Bryan Mulligan, Alex Fuldauer, Jeff Russ
Dec 12, 2024 -

Crestmont Hyundai responded

Matt, Thank you for saying so! We are happy that Scott takes such good care of you and your Car! We appreciate that you took the time to write the nice review as well! Enjoy your Holidays and thank for choosing Crestmont and Scott for you Sonata's care,. Nancy Finance Manager Crestmont Hyundai

December 08, 2024

They were ready for me when I got there, communicated well during the process, and made me aware of future maintenance that I may require. More

by miaconis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Russ
Dec 12, 2024 -

Crestmont Hyundai responded

That's Great, thank you for letting us know! It's nice to hear that Jeff did a good job communicating and was ready for you. Have a wonderful holiday, we look forward to seeing you again. Nancy Fin. Manager Crestmont Hyundai

December 07, 2024

Good and friendly employees, easy to communicate with and understand what is being done with your car. Just wish they had more parking for the car service area. More

by ryanbrehm9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Jones, Jeff Russ
Dec 12, 2024 -

Crestmont Hyundai responded

Ryan, Thank you for taking the time to write a nice review, we appreciate it. Being friendly and communicating is important and we are glad to hear that Jeff did a good job. The parking, we know its an issue and are constantly trying to make more space, in the same amount of space! I am sorry that it effected you! Nancy Crestmont Hyundai

December 05, 2024

Great job on brakes as well as oil change/filter. Techs were good at showing me rear brake failure. Replaced calipers, rotors and pads. More

by andyveresiv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Salyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Aslan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Boger, Bryan Mulligan
Dec 05, 2024 -

Crestmont Hyundai responded

Andy, Thank you for taking the time to write a Review! We appreciate that you chose to come to Crestmont Hyundai for you brake work and oil/filter change. Have a great day and Happy Holiday Season!

December 05, 2024

3rd car my family has purchased here! Pleased with everything and everyone that we have worked with. More

by k.virgin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Aslan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Mulligan, Alex Fuldauer
Dec 05, 2024 -

Crestmont Hyundai responded

L and K! Thank you for 3 purchases from Crestmont!! We appreciate you and your family! Take care and enjoy the Holiday Season!

Dec 05, 2024 -

Crestmont Hyundai responded

Thank you so much for your continued trust and loyalty, K. Virgin! We’re thrilled to have been part of your family’s car-buying journey for the third time. It’s always a pleasure working with you, and we’re delighted that you’re pleased with the experience and our team. If you ever need anything or have any questions, please don’t hesitate to reach out. Enjoy your new car, and we look forward to assisting you again in the future! Best regards, Donnie Brooks Manager, Crestmont Hyundai

December 03, 2024

I am so amazed at the level of service I received from Crestmont Hyundai! From booking the appointment with Alexis, to the pickup, to the delivery. Everything was excellent, including communication from More

by emu53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Aslan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily, Bill, Bryan Mulligan
Dec 05, 2024 -

Crestmont Hyundai responded

Wow, you are like a Commercial! Thank you so much for a well written and glowing review! This is so wonderful for us to hear. I am going to print it and pass it around so that everyone sees it. I really cannot thank you enough. Nancy Finance Mgr Crestmont Hyundai

December 03, 2024

They didn't ask to wash my vehicle and did not wash it. That is why they got a 4 star not 5. More

by sastoops
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Crestmont Hyundai responded

Thank you for letting us know that it was a disappointment to not have your vehicle washed. We try to get them done, but sometimes there are extenuating circumstances that we have to deal with. The next time will you please ask the Service Writer and we will do our best to oblige. Thank you for letting us know, and hope we can do it next time.

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