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Crestmont Toyota

Pompton Plains, NJ

4.7
349 Reviews
What makes us different is the "real" people that run the store. Family owned and operated. "we care" and listen. See why! We dare you to compare. Crestmont Toyota is a Toyota new and used car dealership serving the New Jersey, New york and Pennsylvania areas. We have a friendly and knowledgeable staff that is ready to help you with your sales, service and parts needs.
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730 State Route 23

Pompton Plains, NJ

07444

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Showing 349 reviews

May 20, 2015

Awesome honest and professional highly recommended I leased a Toyota from James in 2014, he beat my shopped price and got the color I wanted. He replies to my email in minutes. I was in two other toyo More

by Gooddeal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Morando
May 03, 2015

Thanks Daniel! Excellent experience working with Daniel! He helped me get a good deal on my new minivan & took the time to show me how to use the whole navigation/co More

by Roni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Cifelli
April 22, 2015

Craig represents excellence in customer service Craig has been my service advisor for many years. He explains the work needed and prioritizes it. He provides an accurate estimate of time. He is f More

by Anne2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Wisnewski
March 16, 2015

Great Service Writer and very friendly Valet I came In to Crestmont For my First 5,000 Mile Service on my Highlander. I was Greeted by the Valet Luis who made me feel welcomed and was informative More

by Dave16426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valet Luis, Jason Craig
February 20, 2015

Questionable oil pan screw stripped costing $500 I took my car in for a service oil change and recall repair. When leaving my car I overheard the technician tell a customer their oil pan drain was st More

by ToyotaGal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 20, 2015 -

Crestmont Toyota responded

Hello, Thank you for your message. Let me begin by assuring you that there is no "stripped oil pan scheme" happening at We have thousands of happy customers that come through our doors every year that could verify that. In regards to your concern we have had a few instances in the last week where the customers have needed their oil pans replaced for varying reasons. In instances where a drain plug is stripped it is usually in cases of an older vehicle or where at some point a mechanic used an impact wrench to tighten the nut in the interest of speed and the expense precision. We never use impact wrenches on oil pan lug nuts at Cresmont. Sometimes slower is better. Either way I would be happy to look into your specific situation further if you can supply me with your last name or an invoice number. Sincerely, Rob

May 12, 2015 -

Crestmont Toyota responded

Hello, Thank you for your message. Let me begin by assuring you that there is no "stripped oil pan scheme" happening at We have thousands of happy customers that come through our doors every year that could verify that. In regards to your concern we have had a few instances in the last week where the customers have needed their oil pans replaced for varying reasons. In instances where a drain plug is stripped it is usually in cases of an older vehicle or where at some point a mechanic used an impact wrench to tighten the nut in the interest of speed and the expense precision. We never use impact wrenches on oil pan lug nuts at Cresmont. Sometimes slower is better. Either way I would be happy to look into your specific situation further if you can supply me with your last name or an invoice number. Sincerely, Rob

January 08, 2015

Fantastic assistance The service was excellent and the guy gave me the best assistance. I was extremely pleased with the price and knowledge of the mechanics and the prec More

by Chino60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 25, 2014

Excellent Transparency and Customer Service by Dan Cifelli I worked with Dan to lease a new Toyota Sienna AWD for my family. I appreciated his pricing transparency and salesmanship. He was upfront and showe More

by D1001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Cifelli
December 03, 2014

ZERO CUSTOMER SERVICE Purchased a '13 TAH from another dealership. Presently looking at Prius C's. ANDY BELOFF got my # from online inquires. He called me 2 separate occas More

by ruelche75
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Dec 03, 2014 -

Crestmont Toyota responded

Hello Ruel, I am sorry to hear about your experience. Can you give some more details as to what exactly was said so we can correct this and keep it from happening in the future? Any feedback would be appreciated. Sincerely, Rob Bojarun

Dec 03, 2014 -

ruelche75 responded

Hey Rob! Thanks for getting back. He got my # from 1. US News 2. True Car, both I don't have control where to. He called me 2 months ago, conversation didn't go his way. Was very rude and hanged up on me. I let it go. He called me again today. Told him I'm working with another dealer now, he said "You don't even want to hear what we have to offer?" and hanged up. I'm an educated and reasonable person. This is just my 2nd review (gave an excellent review to Prestige Volvo before). I'm not out there to ruin anyone's reputation. I'm sure not everyone there is the same. But I can tell if a person is rude or ill mannered. Also, Mike(customer rep) called me and I told him the same. I'M NOT AFTER ANYTHING. I just want to put this on his record so he could improve himself. Thank so you much!

Aug 28, 2015 -

Crestmont Toyota responded

Following up on our call thank you for your understanding and we look forward to working with you in the future.

October 13, 2014

Rob is great . No BS or bait and switch like other dealers. Tells it like it is and try's his best. I will be back once this lease ends in 3 years! George More

by George711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
August 07, 2014

Excellent Service When I was looking for a new car I did not know what to expect, but when I came to crestmont toyota I was treated fairly and with respect. I received More

by rafael9335
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Morando
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