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Crestmont Toyota
Pompton Plains, NJ
349 Reviews
What makes us different is the "real" people that run the store. Family owned and operated.
"we care" and listen. See why! We dare you to compare. Crestmont Toyota is a Toyota new and used car dealership serving the New Jersey, New york and Pennsylvania areas. We have a friendly and knowledgeable staff that is ready to help you with your sales, service and parts needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 148 service reviews
February 28, 2026
Toyota dealership with a family feeling. Service Advisor Nicole Willis has been handling my RAV4 for several years and I must say she is both friendly and knowledgeable. Service is completed Service Advisor Nicole Willis has been handling my RAV4 for several years and I must say she is both friendly and knowledgeable. Service is completed in a timely manner. More
by vachirico215
Employees Worked With
February 17, 2026
Customer service agents are very knowledgeable and supportive. Work is completed in time frame expected. Repair work has always been of high quality. In over 15 years I have never had cause to comp supportive. Work is completed in time frame expected. Repair work has always been of high quality. In over 15 years I have never had cause to complain. More
by kdolsky9
February 06, 2026
Answered my questions, gave me a time estimate which was met, courteous: from entering the garage and leaving with my cat met, courteous: from entering the garage and leaving with my cat More
by Jakski73
January 14, 2026
Returned to Toyota Crestmont this week for servicing, and an overall safety check, of my 2011 Prius (with 182,000+ miles), in advance of an upcoming 1,500+ mile trip, With accurate access to my vehicle's ser an overall safety check, of my 2011 Prius (with 182,000+ miles), in advance of an upcoming 1,500+ mile trip, With accurate access to my vehicle's service records, Service Team members Nicolle and John explained their recommendations to me, coordinated the entire process in less time than expected, and included a Dealership coupon which provided an appreciated discount on parts & labor. With all the talk about "affordability" these days, this was professional service combined with affordable pricing. Thank you, 5 Stars. More
by FALEsq.
Employees Worked With
Other Employees :
Young woman who greeted me and compiled my final bill.
November 06, 2025
Hi, I took my car there to chance the cámara and service was clean, fast, and the personal super nice… Sergio help me and John too. Thank tou was clean, fast, and the personal super nice… Sergio help me and John too. Thank tou More
by magalivergara6
September 20, 2025
I rely on my servicing at Crestmont Toyota. My appointment was right on time & they did a thorough inspection of my 2018 Corolla. They were efficient in all they did in a timely fashion. Tha My appointment was right on time & they did a thorough inspection of my 2018 Corolla. They were efficient in all they did in a timely fashion. Thank you! More
by Carolkohut
Employees Worked With
Not sure who Idealt with.
August 28, 2025
Dropped off my Toyota rav4 hybrid xle2020 on 25 March 2025 for recall customer care, :and pick up 22 August 2025 Friday,it took six months !!!!! Daniella advisor call me only one time and told me “ Your 2025 for recall customer care, :and pick up 22 August 2025 Friday,it took six months !!!!! Daniella advisor call me only one time and told me “ Your car needs new brakes and the price is 1200. Do you want it? I said -no .Next day Saturday 7:50am-on my way to work after driving 5 miles! my car indicates check engine lights on with msg contact Toyota service and emergency light not work also ! Called Toyota advisor Daniella and she told me to bring my car Monday morning. After weekend -Monday morning 7:30 August 25, 2025 dropped off my Toyota rav4 hybrid and Daniella advisor told me “it is problem with car and technician try figure what’s going on. iAfter 10 am left Crestmont Toyota with rented car and today is August 28,2025 and don’t have any calls from my advisor Daniella. Not sure yet what’s going on. More
by A Lucy
Employees Worked With
December 27, 2024
First time visiting this dealership. I had a wonderful experience at Crestmonf Toyota. They were very friendly and professional. I highly recommend them! I had a wonderful experience at Crestmonf Toyota. They were very friendly and professional. I highly recommend them! More
by Aarroyave
Employees Worked With
Nicole Willis
August 01, 2024
Daniella was excellent as usual She is very professional caring and definetely listen to what the customer has to say Also the rest of the staff at Crestmont is courteous and helpful caring and definetely listen to what the customer has to say Also the rest of the staff at Crestmont is courteous and helpful More
by franzese
Employees Worked With
Service staff excellent
