Crestmont Toyota - Service Center

airbag recall My wifes Corolla had received the airbag recall notice from Toyota. It took months for the parts to become available,finally got a notice from Crestmo My wifes Corolla had received the airbag recall notice from Toyota. It took months for the parts to become available,finally got a notice from Crestmont saying parts were in and to make an appointment within 15 days or parts would be returned. Called within 5 days , told parts were returned because of our delay. She said they had tried calling 3 times, ha. goodbye Crestmont goodbye Toyota. More

Excellent service Service was excellent. I brought my car to service at 10.00 a.m. Technician filled form. I did 50000 miles inspection. Technician said car will be r Service was excellent. I brought my car to service at 10.00 a.m. Technician filled form. I did 50000 miles inspection. Technician said car will be ready in an hour. So I waited in waiting area. They offered coffee and popcorn. Car was completed even sooner. I got back my car around 10.55 a.m. Very impressive. Staff are friendly, explaining process. More

Service They are very helpful and any questions that you ask they answer. When I leased my car back in 2013 the service was included for free for two years I They are very helpful and any questions that you ask they answer. When I leased my car back in 2013 the service was included for free for two years I think that is great. More

repairs done with quality and in timely manner service personnel were friendly and efficient in completing repairs was able to wait for recall repair and co done with quality and in timely manner service personnel were friendly and efficient in completing repairs was able to wait for recall repair and completed in a short period of time More

15,000 Service I brought my Tacoma in for 15,000 mile service at 9:00 AM, Saturday morning. It appeared to be a light morning for appointments, based on the low vol I brought my Tacoma in for 15,000 mile service at 9:00 AM, Saturday morning. It appeared to be a light morning for appointments, based on the low volume of people in the waiting room. I was told by the advisor (Jess) that this would essentially be a tire rotation and top-off-fluid service, with no oil change, etc. Pretty basic. He also said it would be about an hour. My cell phone number was part of information I was asked to provide. At the end of TWO hours in the waiting room, I still had no word or acknowledgement from anyone on any problems or delay. I went to the counter to inquire on the status of the truck and spoke with April. She looked up the information on the computer and went in the service bay area, came back out and said it would soon be ready. I asked her to clarify and she said un-assuringly "probably 15 more minutes" as if she frankly had no idea what to say. I reminded her that this was simply a tire change and fluid check and top off and shouldnt be taking this long. I then walked outside and saw my truck parked in the back parking lot area. I could not tell if it was worked on yet or not. I went back inside to wait. Another half hour went by, now 2.5 hours. Still no follow up or response from any Toyota representative. I again went to the counter and spoke to a different girl (name unknown, it was not Jean), and I was back to square one. She was unaware of my previous inquiry, even though April was still on duty, and she was behind this girl and it was if I never spoke with her. She seemed rattled or confused. Now the other girl went into the service bay. About five minutes went by and she didnt come out, so I took the matter into my own hands and went out and looked for my advisor (Jess) myself. Jess was with the girl, seemingly trying to figure out what happened with my truck. I tucked my head into the office to try to get some answers. He was rightfully apologetic, though didnt know what happened. I conclude that one of two things happened: 1. My truck was worked on and no one bothered to let me know or: 2. My truck was forgotten about and was serviced 'on the quick' after I inquired two hours into waiting. It may be a good idea to have a better communication system in place. I draw no faith in your current system. It also appears the girls have more concern in texting, using their cellphones, and kibitzing, rather than taking care of your loyal customers. I also remind you that my cell phone was asked for so I can reasonably expect a clear means of getting in touch with me, although I was clearly sitting in the waiting room the whole time. You would think someone would have wondered why I was waiting so long or express a concern or ask what Im waiting on, and be proactive or alert to actually care to find out what I am waiting for. It would be a good idea to actually have your staff connect people to vehicles, so they have a better understanding of who is waiting for what, so they can be better prepared when problems arise. I dont like having to wait a total 2.5 hours for a simple service that in theory could take about 15 minutes. Then being further inconvenienced to have to solve a problem originating on your side by myself. Bottom line is, if I wasnt the proactive one, I would still be rotting in your waiting room. Have your staff take a little more pride and care in actually servicing your customers. I understand mistakes happen, but this event was in a word, "abysmal". More

Disrespectful This is the WORST dealership I have ever been to !! I took my 2015 toyota Tacoma that I have had for 4 month to be looked at beacuse it is not stearin This is the WORST dealership I have ever been to !! I took my 2015 toyota Tacoma that I have had for 4 month to be looked at beacuse it is not stearing properly and they proceeded to tell me that it is supposed to stear like a boat there was nithing wrong with it they didn't really want to even look at it . With that said Craig W was nasty to me and wouldn't answer any questions I had . I proceed to try to get some answers from the service manager Roger who yelled at me and proceeded to tell me how much wotrk they had in the back and how he didn't have time to answer any questions . SO seems to me like the manager and assistant manager went to the same school for customer service this dealership is terrible !!!!!! More

2 sensors fail simultaneously? Bought my 2012 RAV4 at Crestmont and had a great experience. Used them for Toyota care service for 2 years / 25000 miles and found them great. Don't l Bought my 2012 RAV4 at Crestmont and had a great experience. Used them for Toyota care service for 2 years / 25000 miles and found them great. Don't live close by so used a local mechanic for oil changes and tire rotations since then. Vehicle has 38000 miles and is less than 3 years old. Check engine, 4WD and traction control dashboard lights all came on simultaneously earlier in the week. Took it back to Crestmont for diagnostic service and they told me oxygen sensor and the air fuel RAT sensor were both bad and the cost to fix it was $785. Charged me $237 for the air fuel RAT sensor and $167 for the oxygen sensor plus $380 for labor. Checked cost of parts online and found them much cheaper. Checked amount of time online to change both sensors and found either sensor would take less than 1 hour each. Besides the fact that the car was only 2000 miles beyond the standard warranty, I find it hard to believe that 2 sensors failed at the exact same time. What's the chances of that?? More

Questionable oil pan screw stripped costing $500 I took my car in for a service oil change and recall repair. When leaving my car I overheard the technician tell a customer their oil pan drain was st I took my car in for a service oil change and recall repair. When leaving my car I overheard the technician tell a customer their oil pan drain was stripped. Thinking I never heard that before, I thought that was odd. Then later in the day I was called and told my oil pan drain was stripped. I never had any oil leaking and did not go in for that. I looked chat rooms and they say if the oil pan is changed properly (not over tightened) you should never have that problem. Plus, you are not in control of who tightens the pan in the first place. The replacement for such a thing is over $500. I never serviced my car at this dealership before. The whole thing seems fishy and odd. The reviews talk about great sales of the cars at this dealership, but not so great about service there. I would like to know if this is common scam with them. Once your oil pan is stripped, your stuck. I would not be suspicious if I had an oil leak and if I did not hear them tell someone else the same problem hours before. I would like to know if anyone else experienced the "stripped oil pan" scheme? More