Crestview Cadillac, Inc.

I was surprised the new car was delivered without a full tank of gas...never happened before tank of gas...never happened before More

They made good on standing by their work on a non-warranty repair. An earlier wiring harness repair of an unrelated system in that zone of the car affected the grille lights in my Lyriq. Though i non-warranty repair. An earlier wiring harness repair of an unrelated system in that zone of the car affected the grille lights in my Lyriq. Though it took me a while to notice since this is something I do not normally see, they made it right in a very professional, courteous manner. Thank you. More

Always a Great Experience at this dealership. Service staff is always professional and friendly. Quick professional service. Highly recommend this dealership to anyone that is able to use this Service staff is always professional and friendly. Quick professional service. Highly recommend this dealership to anyone that is able to use this dealership. More

This is the worst dealership I have ever been to. For a Cadillac dealership, the service areas is horrible. It's dirty. The staff are inconsistent with their messages. They don't greet you at your ve For a Cadillac dealership, the service areas is horrible. It's dirty. The staff are inconsistent with their messages. They don't greet you at your vehicle when you pull in. I will be traveling further to go to a different Cadillac dealership moving forward. More

Not happy to find out after two trips and several days without the car that we needed to pay an onstar fee to get the software to work properly without the car that we needed to pay an onstar fee to get the software to work properly More

Crestview Cadillac took care of us and made the transition from 1 lease to the next very simple. Johnny H was a great salesperson and helpful in getting us in our new vehicle. transition from 1 lease to the next very simple. Johnny H was a great salesperson and helpful in getting us in our new vehicle. More

Know your audience suggestions: Music in the showroom. Perhaps smooth jazz not AC/DC or def leopard. Keep sales rep calls private, not on speaker phone. Check your scheduling to know who will be comin Perhaps smooth jazz not AC/DC or def leopard. Keep sales rep calls private, not on speaker phone. Check your scheduling to know who will be coming in so you can greet that person by name as you approach the car. Respond to “Thank you” with “My pleasure.” Display appealing snacks on an attractive tray. Invite customers to help themselves or better yet offer to serve them. Keep a few pennies handy in the cash drawer so you can let the customer round down. Never return 9 pennies in change. Return a dime to the customer. Return phone calls within 24 hours whenever possible. Cadillac should always be associated with excellent quality and excellent service. Thank you More

Excellent service! Emily and the whole staff is absolutely great. The whole experience and my new vehicle exceeded my expectations. Emily and the whole staff is absolutely great. The whole experience and my new vehicle exceeded my expectations. More

Excellent experience, knowledgeable and helpful people. Worked with my schedule and the car was delivered timely with no surprises. Worked with my schedule and the car was delivered timely with no surprises. More

I took my car in for an oil change and tire rotation and I completely fell through the cracks. After an hour and a half, I went to the service desk to check on the progress. They couldn't find my paperwor I completely fell through the cracks. After an hour and a half, I went to the service desk to check on the progress. They couldn't find my paperwork and don't know what was going on with my car. The found my car and it had not even gone back to the service area yet. If I hadn't asked about it, it would have continued to sit there. More