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Crestview Cadillac, Inc.

Rochester, MI

4.5
1,334 Reviews
Crestview Cadillac is proud to offer luxury Cadillac vehicles to SE Michigan. We have certified technicians to to take care of your vehicle needs. Crestview also has a Body Shop repair facility attached. We are your one stop for all things Cadillac.
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555 S Rochester Rd

Rochester, MI

48307

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Showing 1,334 reviews

October 29, 2026

Lauren was excellent to work with. She went above and beyond answering questions and making things happen. I highly recommend Lauren and the entire Crestview team. Thanks again More

by terrencea.scott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Dempsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2026 -

Crestview Cadillac, Inc. responded

We appreciate your recommendation and kind words about our team. Thank you for choosing Crestview Cadillac.

October 28, 2026

Very friendly and fast service . Would recommend to my friends and family! ! Thank you very much More

by RFLORY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Hakim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Adkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2026 -

Crestview Cadillac, Inc. responded

Thank you for recommending Crestview Cadillac. We appreciate your kind words about our service.

October 28, 2026

The facility was I thought exceptionally clean. Serviceman was friendly and professional. I wish I could remember his name. More

by HERB5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot the gentleman's name, he is not listed - check the Job Order.
Oct 28, 2026 -

Crestview Cadillac, Inc. responded

Thank you for recognizing the cleanliness of our facility and the professionalism of our team. We appreciate your feedback at Crestview Cadillac.

October 21, 2026

The Service staff was very helpful and conducted maintenance on my car quickly. The service lobby waiting area was very nice More

by cjmcpharlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2026 -

Crestview Cadillac, Inc. responded

Thank you for your positive feedback about our service staff and waiting area. We appreciate you choosing Crestview Cadillac.

October 16, 2026

Friendly, timely, proficient! I was greeted and everyone was friendly and checking in if I needed anything More

by Nursebrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane Gradzinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2026 -

Crestview Cadillac, Inc. responded

Thank you for your positive feedback. We appreciate your recognition of our team's friendliness and efficiency at Crestview Cadillac.

October 16, 2026

Service does not match luxury experience that should be provided in luxury market. I received a text indicating that my vehicle was ready and no human came to inform me which lacks that special white glove More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall, but two star
Oct 17, 2026 -

Crestview Cadillac, Inc. responded

Hello, Your feedback is important to us. We would appreciate the opportunity to speak with you about your experience with our Service Department and the level of customer care you received. Please give us a call at a time that works best for you. Thank you, Customer Relations at Crestview Cadillac (248) 656-9500

October 06, 2026

nice and courteous and they did exactly what I wanted, and they washed my car's exterior! More

by DGPAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makenna Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Makic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2026

Scheduled routine service on Lyriq. Team was professional and I was on my way home quickly. More

by dscottsandefur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can not recall
October 02, 2026

Service department were awesome. I came in for an oil change and the service department found something else wrong with my car. I need to visit different sites for my job and it was More

by Zelma Riouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2026

Left my car the night before and when I called at 3:00 no work had been done. More

by jaddaniels
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Oct 02, 2026 -

Crestview Cadillac, Inc. responded

I am sorry you did not get the response you were wanting right away. Our diagnostics can take 24-48 hours before repair work can be started.