Criswell Chevrolet

I have had the pleasure of dealing with Dan Hornick on multiple vehicle purchases involving both business and personal transactions. Dan is extremely knowledgeable and goes the extra mile to be sure all multiple vehicle purchases involving both business and personal transactions. Dan is extremely knowledgeable and goes the extra mile to be sure all of my questions are answered along with giving me the best possible price. He makes the purchase of a vehicle stress free and is always prepared to make the delivery a smooth and quick transition. Dan's exemplary service does not end after the sale, he is always willing to go out of his way to help with any service issues or problems that may arise after the purchase. He truly cares about his customers and has proven to me on several occasions that customer satisfaction is his number one priority. I would highly recommend Dan Hornick to anyone who is in need of a new car. More

I HAVE PURCHASED OVER 5+ CARS/TRUCKS FROM PETER T. EATON, AND HE IS THE MOST PROFESSIONAL AND THOROUGH PERSON I HAVE EVER DEALT WITH.....HE KNOWS EVERYTHING ABOUT THE VEHICLES, GOES THE EXTRA MILE FOR CUSTOM AND HE IS THE MOST PROFESSIONAL AND THOROUGH PERSON I HAVE EVER DEALT WITH.....HE KNOWS EVERYTHING ABOUT THE VEHICLES, GOES THE EXTRA MILE FOR CUSTOMER SATISFACTION, AND HAS ALWAYS GIVEN US A BETTER THAN FAIR PRICE!! PETER IS SIMPLY THE BEST WE COULD ASK FOR!! More

This is the second vehicle I have purchased from Richard Beckett. Since I had such a good experience the first time, I made sure to ask for him again. Both times he found the perfect car for me at the rig Beckett. Since I had such a good experience the first time, I made sure to ask for him again. Both times he found the perfect car for me at the right price. I received excellent customer service from him as well as with Greg Hoffman in the finance department. More

I was searching for a good used car online, and found the one I was interested in on Cars.com. I contacted the dealership through Cars.com, and Noah Greaney was the first to respond to my questions the very one I was interested in on Cars.com. I contacted the dealership through Cars.com, and Noah Greaney was the first to respond to my questions the very next business day. He was very helpful and was able to answer all my questions. He sent me pictures of the car to my email. Noah was very professional and a pleasure to do business with. I will personally ask for him on my next purchase from Criswell. Thank you. More

Both Derek and Stefan were great salespeople. Derek Both Derek and Stefan were great salespeople. Derek answered all of my questions about the car and waited patiently as I got a feel for the car on Both Derek and Stefan were great salespeople. Derek answered all of my questions about the car and waited patiently as I got a feel for the car on my own without talking for a minute. I felt like he really understood what I was looking for based upon my questions and conversation because he expanded on them in logical ways when sharing information about the different vehicles he had. He made the car search process very comfortable for me and was pleasant throughout. Stefan was extremely pleasant and gave me all of the service and finance knowledge I would need to complete the purchase of the car. Furthermore, he was very enthusiastic about the vehicles and made sure to demonstrate all the features I might like. He also didn't spend any time covering vehicle or service options I wasn't interested in (like OnStar) once I had indicated that I wasn't interested. His enthusiasm was contagious. I feel like my review sounds a bit more clinical than the other reviews, but emotionally, I really did have a very smooth, comfortable, and even enjoyable experience throughout the purchase of my Criswell vehicle, and that was because Derek and Stefan did such a great job. More

I purchased my vehicle sight unseen via e-mail...from Spain. The Sales Rep (Arsalan Adeel) worked very hard to find the car with the specs I wanted, made me a GREAT deal, and held the car for six weeks Spain. The Sales Rep (Arsalan Adeel) worked very hard to find the car with the specs I wanted, made me a GREAT deal, and held the car for six weeks until I arrived in the U.S. Fantastic! There were three slight blemishes to the otherwise good experience. First, Arsalan was Johnny-on-the-spot with communications (via e-mail) while we were working towards a deal, but after we made the deal, it seemed he fell off the grid. Perhaps if I had been in the area and not 4,000 miles away it would have been easier to communicate via phone. Second, when I called and spoke with the Sales Manager (Brian Geist) once I arrived in the area two days prior to picking up the vehicle (since I hadn't been able to reach the Sales Rep), he seemed a bit put off. Rather than an unconditional "Hey great; we'll see you on Saturday," I got "Oh, you're the guy who we went and found the car for and have been holding it for a while." It seemed a bit disdainful. Not terrible, just not as friendly as I expected. Third, the Arsalan tried to renegotiate the deal when I arrived to pick up the car. He was trying to "cut [his] losses" and get the purchase price back to dealer invoice. He immediately acquiesced when I assertively reminded him of the deal we made. Perhaps that's a standard sales tactic, but for me, it makes the whole car buying experience a bit more uncomfortable. On a very positive note, the finance rep (Jim Carter) was GREAT on the day I came to pick up the vehicle and finalize the deal. He was very helpful and patient as I worked out a bit of a SNAFU with my bank concerning the pre-approved loan. Also, the follow-up with the service staff (Chris Lauer) for some required minor post-delivery servicing has also been great. Again, overall good experience. More

Working with Noah Greaney was a pleasure. Noah was very polite, professional and patience. Under the circumstances, I wasn't the best person to deal with. But, Noah personality and humor, relaxed me and polite, professional and patience. Under the circumstances, I wasn't the best person to deal with. But, Noah personality and humor, relaxed me and made the experience a pleasurable one. More

My wife and I entered in and were kindly approached by Noah Greaney. We explained in detail our situation, money, credit etc. He made us feel as though something could be worked out. Showed us cars and we Noah Greaney. We explained in detail our situation, money, credit etc. He made us feel as though something could be worked out. Showed us cars and we chose. Now the part of waiting, two people needing but not having what would make a company or banks say we can trust them. There is where Don Boone comes in to play. He worked with us with such confidence, as though we needed a second chance! While long story short we still have out 2011 Chevy Malibu.. I believe this would be the place for me to purchase all of my cars. I have told many people about this place and they too have driven away with a car. Sometimes in life we need to learn to treat others the way we want someone to treat us or our loved ones. I know this to be that kind of place. Reception area could use a little kindness but I know with phones ringing that alone is stressful but a smile don't hurt or harm anyone. More

Easy exchange and friendly, professional staff. Stefan picked us up from the metro stop to bring us to the dealership and we hadn't even committed to buying the car yet. I would recommend this dealership picked us up from the metro stop to bring us to the dealership and we hadn't even committed to buying the car yet. I would recommend this dealership to anyone. More

I live in Alabama and was looking for a specific Chrysler 300 to purchase for my mother who also lives in a different state from the Dealership. I found this dealership online, made a call and Noah was the 300 to purchase for my mother who also lives in a different state from the Dealership. I found this dealership online, made a call and Noah was the sales agent to help me. Realizing that they did indeed have the exact car i was looking for, Noah quickly went to work taking pics, noting any dings, gathering former owner info, etc and then we moved on to the price Neg process. Their pricing was quite a bit better than I expected so I was very happy with end result regarding our negotiations. Noah was personable, knowledgeable and handled everything swiftly...The paperwork was something I worried about since this dealership is in MD and I am in AL who is purchasing a car for someone in TX but once again, Noah and the office people quickly figured out the best way to make this purchase happen. It was a cash deal and the paperwork was basically a breeze. I had to make arrangements with a transport company to pick up the car and deliver it to TX and that process went smooth as well. My mother is happy, the car is perfect and she's already driven it to AL to see me in it and it's stunning. If you are an online shopper, don't hesitate to contact this dealership to look at their vast variety of New or Used cars and don't hesitate to ask for Noah!! I am very happy I did.. More