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Criswell Chevrolet
Gaithersburg, MD
Criswell Automotive began as a family owned Chevrolet dealership in Gaithersburg in 1972. Today, we’re still a family owned and operated business that has expanded to two locations and multiple dealerships including Chrysler, Jeep Dodge, Ram, Honda, Nissan, Fiat, Chevy Commercial Trucks and Isuzu Trucks.At Criswell, you, the customer, are our first priority. Criswell's goal is to lead the way in providing our customers with outstanding sales and service. Our success is due to an excellent employee team that is committed to providing our customers with outstanding sales and service. We are very proud of our customer retention rate with over 70% of our customers being repeat or referral buyers. What does this mean to you? Whatever your needs - from award-winning New vehicles, to high quality Certified Used vehicles, to our state-of-the-art Service Facilities - Criswell Auto has trained professionals ready to give you exceptional customer service and satisfaction.
Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
February 20, 2021
"I've had the pleasure of purchasing 4 cars with Gene. He..."
- Mark OI've had the pleasure of purchasing 4 cars with Gene. He is honest, knowledgable and always has a smile. Gene has great communication and is always quick to answer any question. We are very happy with our Jeep purchase.
Read MoreFebruary 17, 2021
"Once again, Russell has set the bar for what a car buying..."
- PeteFilicettiOnce again, Russell has set the bar for what a car buying experience can be. He is honest, provides fast, clear communication and does what it takes to ensure you get exactly what you're looking for in a fair and seamless transaction. There is a reason that I have been buying all of my vehicles from Russell for over a decade!
Read MoreEmployees Worked With
February 12, 2021
"This is our second vehicle from Criswell and our second..."
- CTThis is our second vehicle from Criswell and our second purchase thru Chip..........just a nice guy,really goes way beyond what he needs to,on both occasions he easily closed the deal. I travelled a long way to buy.........I live near 14 dealerships,but CUSTOMER SERVICE is HUGE to me...........great car,but unhelpful staff,I won’t buy,BUT,if you want and expect great customer service,very fair current market prices,the this DealerShip is THE car buying destination. I confuse many sales people as I select my vehicle,then talk numbers...........if the numbers are fair,THEN I will test drive.Chip took it all in his stride.Also,he IS a car guy,which I like because he KNOWS his products.Finanace Manager was cool as well ,no forced up selling of add ons.They were offered,but declined and he was understanding of that.Everyone there is friendly,no one looks down their nose at you,FULL disclosure and paperwork to back up any reconditioning the vehicle had prior to sale. This IS a one stop shop and the Dealers near me should pay them to learn customer service. When I bought the second vehicle,it had one key and fob,Chip made sure I had the second of each and will get the fob programmed when I go in for an oil change.How good is that?
Read MoreEmployees Worked With
Dealership Inventory (244 Vehicles)
Photos & Amenities
- Free WiFi
- After Hours Drop-Off
- Cable TV
- Customer Lounge Area
- Drive-In Service
- Express Service
- Free Coffee
- Instant Financing
- Authorized Parts Store
- Shuttle Service
- Television
- Vending Machines
