Brandon Plakas

They treated us right for sure. The process was quick and straight forward. Had some follow up things with the service dept. and was impressed. The process was quick and straight forward. Had some follow up things with the service dept. and was impressed. More

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If I could negative star I would. STAY CLEAR OF HERE. Service advisor told us purge pump was covered but could not get parts because GM had parts on a shipping freeze. The next day h STAY CLEAR OF HERE. Service advisor told us purge pump was covered but could not get parts because GM had parts on a shipping freeze. The next day he calls and says he misspoke and that it is not covered under warranty but the part could be received the follow week. Bait and switch tactics at its finest. When we came to pickup vehicle wife stated she was there to pick her piece of shi* vehicle. Andrew stated which ones. Sounds like this dealership has many!!! Asked to speak to general manager of criswell after speaking with GM themselves and never received a call from him. Overall horrible experience and would never recommend purchasing or servicing a vehicle from Criswell. More

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I have purchased a 2024 Colorado this year have 17 k on it.from day 1 of this new vehicle I've had a passenger side door rattle. It's been in the dealership 4 times going back in December for the 5. If th it.from day 1 of this new vehicle I've had a passenger side door rattle. It's been in the dealership 4 times going back in December for the 5. If they can't figure it out I'm trading it it in or other options. Paid a lot of money for this truck. It's a nuisance to listen your door rattling all the time. RG More

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Our Salesman, Darren Meyers was absolutely awesome! He answered all our questions and made the deal we needed! The whole team at Criswell was very helpful including the Finance and Service departments He answered all our questions and made the deal we needed! The whole team at Criswell was very helpful including the Finance and Service departments! The Sales manager was awesome as well and got the price to where we needed. The vehicle is fantastic! The truck was very clean and the service department got the extra work needed done ahead of schedule! We picked the truck up and are very pleased with it. Again, the whole team at Criswell was super to us! More

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Staff were kind and knowledgeable. Visit time was reasonable.No complaints. I would return for regular maintenance. Visit time was reasonable.No complaints. I would return for regular maintenance. More

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Wanted to thank Nathan for getting my Silverado Clijet from being able to drop it off a day before (Wednesday) to getting me a courtesy vehicle so it would aloud me to be able to still take care of other from being able to drop it off a day before (Wednesday) to getting me a courtesy vehicle so it would aloud me to be able to still take care of other commitments behind the scenes. Also with providing me an update with the process today (2-20-25) with the completion of protection on my truck. Thanks again to all the staff at Criswell who had a part in my New Truck More

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James Thompson was great. He sold me my new truck and was extremely professional and courteous, as was the entire staff. He sold me my new truck and was extremely professional and courteous, as was the entire staff. More

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I submitted a somewhat negative review recently. I have since spoken to Brandon who explained things to me. I wish to recall that review. It was a misunderstanding. I have since spoken to Brandon who explained things to me. I wish to recall that review. It was a misunderstanding. More

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Staff at Criswell were very nice and accommodating while I was there. My salesperson, Noah, was knowledgeable about the truck I was purchasing and even helped with with transferring my OnStar/Sirius over t I was there. My salesperson, Noah, was knowledgeable about the truck I was purchasing and even helped with with transferring my OnStar/Sirius over to the new truck. Taking my truck back there for the extra items that still needed to be put on the truck was just as easy. Brandon scheduled everything and the other service guys followed through perfectly. Thanks for making this a great experience! More

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Always a good experience. Walking into Criswell and Thurmont. Low-key low pressure, friendly people and what I believe to be a fair deal. Walking into Criswell and Thurmont. Low-key low pressure, friendly people and what I believe to be a fair deal. More

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