Criswell Chevrolet of Thurmont - Service Center

Very thorough and helpful, made buying our truck so easy! Will go back to see him in the future! Awesome first experience buying from Criswell. Will go back to see him in the future! Awesome first experience buying from Criswell. More

Brandon always makes time for me even when the shop is busy!! Brandon makes sure my vehicle is well taken care of and truly goes above and beyond the call!! Thanks so much Brandon!!! busy!! Brandon makes sure my vehicle is well taken care of and truly goes above and beyond the call!! Thanks so much Brandon!!! More

Joe was a very honest and patient man. We started out on shaky ground only because of hidden issues he knew nothing about with our family. However, once we opened up to discuss, we both found out how lucky shaky ground only because of hidden issues he knew nothing about with our family. However, once we opened up to discuss, we both found out how lucky we were to have found each other! I mean that sincerely. He has the customer's best interest at heart. Not your typical "salesperson". Highly recommend him!! When I get to the point when I need a vehicle, guess who is getting my business? Thank you Joe for everything you've done for our family. You are truly a great guy who works very hard to help people. You certainly are in the people business. Herring Family More

Mike Chuckerel was very helpful, courteous and professional. My overall experience working him was great! The dealership also has a wide selection of vehicles to look at. professional. My overall experience working him was great! The dealership also has a wide selection of vehicles to look at. More

Awesome service dept., quality work, great customer service Brandon was absolutely phenomenal on getting my truck in the shop and working out all the problems in the shortest amount of time possible. Truck serv Brandon was absolutely phenomenal on getting my truck in the shop and working out all the problems in the shortest amount of time possible. Truck service was excellent and the customer service was even better! very professional and knowledgeable and let me in the loop throughout the entire process. I highly recommend this service center and especially Brandon to anyone who is in need of any kind of servicing. 100% pleased. More

Bed Liner Worked with Erick over the phone and in the service center. A wonderful experience, and will be returning to Criswell Thurmont for all follow up servi Worked with Erick over the phone and in the service center. A wonderful experience, and will be returning to Criswell Thurmont for all follow up service work. Extremely helpful and got me in and out quickly. Got me a courtesy loaner vehicle. Very happy. Thanks, Erick. More

Exceptional Service I called Criswell's Service department to schedule a time to bring my truck in for a "check engine" light. Brandon answered and quickly got me a date I called Criswell's Service department to schedule a time to bring my truck in for a "check engine" light. Brandon answered and quickly got me a date and time within two days from when I called. Once there, he was very professional and advised he would give me a call with the diagnosis and options. He called that afternoon, and discussed options with no pressure of doing more than I wanted. Which I really appreciated, knowing some other dealers would have, but Brandon and Criswell did not! He and his Service team finished the work that afternoon and I was back in my truck in no time! This team at Criswell, I would recommend to anyone who is looking for the best! Thanks again Brandon and the Criswell Service Team! More

Outstanding Service I brought my 2500 in for a check engine light, turned out to be a DEF injector. I was advised that the part wouldn't be in until later on that day. I I brought my 2500 in for a check engine light, turned out to be a DEF injector. I was advised that the part wouldn't be in until later on that day. I needed my truck for a trip we were taking later that day, so Brandon said he would do all he could to get the truck fixed by the end of the day or the next day, and sure enough he and his service team came through for us! He called later in the evening and said it was ready and running great! I couldn't have asked for anything more, Brandon and the rest of the service team are a top notch team! I would highly recommend Criswell's Service Department to anyone looking for a company that puts customer satisfaction first! Thanks again Brandon More

Excellent Customer Service Unfortunately I had 2 issues with my vehicle in a week & on both occasions Anna greeted me with kindness. She was able to have both issues diagnosed Unfortunately I had 2 issues with my vehicle in a week & on both occasions Anna greeted me with kindness. She was able to have both issues diagnosed the same day & get me safely on the road. Anna exemplifies the passion for quality care with the customer & she does it naturally. She truly has the "home town" compassion. Thank you again, Anna!! More