I have never, until now, proactively given feedback on an auto service rep. The reason I’m doing so in Terry’s case is because I found him and the service he provided to be exceptional. Other service reps, and not just Criswell’s, have, with only a couple of exceptions, treated me respectfully and professionally. But I have also felt like I was just another customer (which I understand that is what I am). However, Terry treated me like more than a customer, more like a friend.