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Criswell Chevrolet - Service Center

Gaithersburg, MD

2.8
119 Lifetime Reviews Review Dealership

119 Reviews of Criswell Chevrolet - Service Center

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October 21, 2020

"I don't know what happened with those people.I was there..."

- Meml0491

I don't know what happened with those people. I was there for a oil change service one Tuesday and I talk them that my truck brakes making noise. And they talk me that its OK. Next week surprise, my truck brakes was locked. Even no ride home service because I live 11 or 12 miles from there. Too bad.

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Recommend Dealer
No
Employees Worked With
Nov 18, 2020 -

Criswell Chevrolet responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Your feedback is appreciated as it allows us to investigate and look for areas of our operations that may need improvement.

October 09, 2020

"The worst automotive service I ever been through. Service..."

- davidbullock42

The worst automotive service I ever been through. Service writer Danny knows nothing about automobiles. I bring my 93 GMC Custom Craft Suburban in to have a connect and cruise package installed. (new engine and transmission 21K) He tells me 3 to 5 days and and gives me a courtesy car until finished. Twelve weeks later and a second service writer its still not right and they won't return my calls. Ron Carolic, my new service advisor and the current service manager is a arrogant fool that is only interested in getting the serviced cars out of the shop and the bill paid as soon as possible weather finished or not. Had many words with him and then my courtesy car turned into a rental. I was told each Friday, for four weeks straight, one after another to come back next Friday and my truck was to be done. I had to fly in from TN and each time only to then find out it wasn't done and yes I called to confirm . Unreal Then when it came time to pay the bill, it turns out that he had added all kinds of extras to it that should have never been listed or included in the first place. ( Its called padding the bill in the automotive industry) My original estimate went from 21k to just under 28k due to this practice. Mind you, he hadn't showed me the bill yet, only told it to me. Then we haggle with the total and he takes off 6200 from it bringing back close to the original figure. You think all is OK at that point. Nope. I get my truck and only make it three miles from Criswell and the Transmission line blows off. They toe it back and I fly home for another week. I have my glasses now and look over the invoice and that is when I found out Ron had padded the bill with all kinds of things that I was never to have been charged for. Courtesy car turned into a rental for eight weeks even though the time delay was all their fault. Extra parts that were never approved or needed, toe bills from a sub let out fit they sent my truck to, this just to name a few. They also were to cover my travel expenses for each of my five flights back to pick up my truck but it wasn't done. Nope, not a cent. Close to 1k in travel expenses due to thier incompetence and their response was, its not their fault that I live where I live. They didn't budge on the bill and they got thier original figure of 21k. So my 3 to 5 day job is over 12 weeks. Then I pick it up , drive it 8 miles this time and another trans line leak, Mind you my 27 year old antique truck never had any leak, ever and now has had two major trans spills in less then two weeks. Had they properly road tested this would not had happened. I tighten the fitting ( me 60 years old) then drive it home 700 miles. I hook up soft ware to transmission only to fine out that their Master Tec, Luke had programmed the Transmission with all the wrong information which is why it was shifting hard/wrong. He had the wrong ratio ring and pinion, tire size, engine red line settings.{ set to 9k and should had been set to 5200) This is basic 101 stuff that they couldn't even get correct. Me being 700 miles away from Criswell now my warranty tells me I must get prior approval to take it to another shop for repair. They will not return my calls. Service advisor -Danny Service Manager - Ron Carolic General Manager- Kevin Shout I had given a deposit to buy a new String Ray. I canceled my order and will never due business with Criswell again due to this unacceptable group of con men. Harry Criswell, I knew you back in the late eighties, you were actually a client of mine for 13 years. This would had never happened had you been still running the dealership. How times have changed. Rate the people? They do not deserve a rating! Apparently the Connect and Cruise package that they recommended and sold to me is not the right one for my Truck and will have to be swapped for the correct one for everything to work correctly. During its 12 week stay while under their care an exhaust vender they shipped my truck to returned my truck to Criswell with a crushed drivers door, Neither Criswell nor the exhaust shop would accept blame for the damage. They did both agree that I didn't give it to them that way but both pointed fingers at the other leaving me with no answer and over $8000.00 in body and paint damage. I haven't enough words to describe these three stooges...

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Recommend Dealer
No
Employees Worked With
Other Employees : Kevin Shout, General Manager, Danny Iriarte
September 20, 2020

"Jack was very nice in helping me out,attitude was..."

- Panda boi

Jack was very nice in helping me out,attitude was flawless and sounded very eager to help also very kind and informative and easily understandable

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Recommend Dealer
Yes
Employees Worked With
Jack Tedesco
July 27, 2020

"Still waiting for him to call me. Very disappointed with..."

- Cr281

Still waiting for him to call me. Very disappointed with criswell especially their lack of integrity called several times no response sold me car that was in an accident but was not told

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Recommend Dealer
No
Employees Worked With
July 27, 2020

"Dina was the BEST!!! she helped me w my issue...she is..."

- DMANALILI28

Dina was the BEST!!! she helped me w my issue...she is very professional and attentive !!! If you ever get to use their services, she is the one to go to !!!

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Recommend Dealer
Yes
Employees Worked With
Jul 28, 2020 -

Criswell Chevrolet responded

Thanks for recommending Dina and her team! We value your business and look forward to seeing you again at your next visit.

July 05, 2020

"Dina Is the Bomb!"

- David M. Meltzer

Dina is a first-class advisor. She is one of the main reasons I have purchased several corvettes at Criswell. She always greets me with a smile,

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Yes
Employees Worked With
Jul 07, 2020 -

Criswell Chevrolet responded

David, thank you so much for this kind and positive review for Dina and her team! We value your continued relationship with Criswell and look forward to seeing you again at your next visit.

June 29, 2020

"Peace of mind. Confidence in a job well done."

- RobSersen

Danny Iriarte, Wes Norton, Catherine, and Sheila of Criswell Chevrolet’s Service Department assisted my wife and me in-person. Very organized, conscientious, honest, and knowledgeable people who respect customers’ time while ensuring customers’ vehicle issues are properly addressed. Impeccable logistics, communication, and customer care provided by Harry Song and Scott LeStrange. Peace of mind. Confidence in a job well done. For this many people all from the same company to each do an outstanding job to deliver consistently high level customer satisfaction, especially through the strains of COVID-19 is exceptionally impressive. My wife and I truly hope more people get to experience purchasing and servicing their vehicle through Criswell Chevrolet. I certainly can see why the Criswell Chevrolet Service Team is regarded as one of best in Maryland!

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Recommend Dealer
Yes
Employees Worked With
Wes Norton, Catherine, Sheila, Harry Song, Danny Iriarte
Jul 02, 2020 -

Criswell Chevrolet responded

Thank you so much for taking the time to provide our team with this outstanding review! We are very pleased to hear that you had such an amazing experience with all aspects of our team! If you have any further questions, please give us a call. We're always happy to help!

May 21, 2020

"Jose was fantastic! After not having such great..."

- Hilary0615

Jose was fantastic! After not having such great experiences other places I am so happy I found him! He was helpful, and knowledgeable, as well as very kind! Highly recommend Jose and his team if you are in the market for a new vehicle!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve Krantz
May 22, 2020 -

Criswell Chevrolet responded

Thank you so much for your kind words! We loved hearing about what a great experience you had and look forward to working with you again for any future automotive needs.

February 13, 2020

"HORRIBLE CUSTOMER SERVICE"

- NEVER AGAIN

I just wanted to say that after Criswell cleaned house in the body shop during my auto repair for a car accident, 54 days in their care, multiple lies, horrible communication, emails that were ignored by both Kevin Szott and Sue Folsom, I am absolutely appalled with the way that I was treated. When I went to go pick up my vehicle and pay the $8,400 repair bill, my nearly brand new vehicle was not fully repaired, was still covered in coffee in the inside from the accident (not sure if that's normal), and then I was yelled at to the point I had to tell Kevin to step back away from me not once but twice before he actually moved. I am so upset that, as a spouse of an active duty service member who is away and unable to be here in person, I was treated this way. Shame on you, Kevin Szott! You are NOT the true face of the Chevy brand. Please head this warning that this man does NOT care about the military community and does not know enough about customer service.

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Recommend Dealer
No
Employees Worked With
Other Employees : Jim Saunders, Pam Folsom
January 16, 2020

"Worst Service Department I've Ever Had Experience With!"

- One Unhappy Customer

I bought a 2016 Malibu in September, not even 3 months later the engine light came on. Took it in for service for the advisor to say that "leaves" were blocking the air flow to the engine. Never got a status call, had to call in myself numerous of times to find out what was the diagnosis, tired to charge me $160 for that bogus answer. {Mind you, I work in the service department at a different dealership not too far from here, that unfortunately do no service Chevys} The engine light came on right after I picked up my vehicle. I have been calling for the past couple of months to speak to the service director, they are never available or will "return" the call when they get a chance..... STILL waiting on a call back. Please hire knowledgeable advisors and techs. This place is ABSOLUTE garbage.

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Customer Service
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Friendliness
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Recommend Dealer
No
Employees Worked With
Feb 11, 2020 -

Criswell Chevrolet responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We apologize for any frustration this interaction and lack of communication has caused but we do appreciate this feedback as it will allow us to improve our services for everyone.

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