189 Reviews of Criswell Chevrolet - Service Center
We brought our brand-new, 3-month-old Chevy vehicle (still under full factory warranty) to Criswell Chevrolet for serious safety concerns. Unfortunately, the Service Manager, Mr. McCormick, refused to (still under full factory warranty) to Criswell Chevrolet for serious safety concerns. Unfortunately, the Service Manager, Mr. McCormick, refused to even inspect or diagnose the issue — simply because we had purchased the vehicle from a different dealership. Despite it being a Chevrolet product under warranty, Mr. McCormick stated he was "not obligated" to service vehicles not sold by Criswell. When we asked for this refusal in writing, he declined. No technician even looked at the vehicle — we were turned away after wasting two trips. This behavior is highly concerning, especially given that Maryland’s consumer protection laws prohibit arbitrary denial of warranty service (UDAP violations). If the dealership was overbooked or short-staffed, a reasonable response would have been to offer a future appointment — in fact, their advisor Shane was initially working to help us schedule service until Mr. McCormick intervened. The treatment we received was rude, dismissive, and unprofessional, and left us extremely disappointed. If you did not purchase your vehicle directly from Criswell, be prepared to be refused service, even for critical warranty issues. More
Wow. . Shout out to Lucas Krause!! He was my Service Advisor for my 2021 Chevy Malibu. I’m so glad I didn’t prolong my time, too long, in bringing my car . Shout out to Lucas Krause!! He was my Service Advisor for my 2021 Chevy Malibu. I’m so glad I didn’t prolong my time, too long, in bringing my car into the dealership when the engine light came on. I pulled into the service lane and immediately Mr Krause came to assist me with my concern. He was very polite, professional and extremely knowledgeable about the problem with my car. He, in fact, went to great detail about explaining the problem (internal pcv valve system), and how it’s supposed to flow. How he explained the situation put me at such ease, and also because I brought the car in, in an early stage, he saved me thousands, because if I had waited, I could have been paying for maybe a new engine! What also help put me at ease, was how he kept me informed and updated on my car. And I love my Chevy! Again… Thanks again to Mr. Lucas Krause. I’m extremely satisfied with how well my car is running. Job Well Done Sir😀 More
The best Corvette dealership in Maryland. The service advisor I worked with is Dina Bartolomeo, and she is customer oriented, professional, car knowledgeable, and informative. The service advisor I worked with is Dina Bartolomeo, and she is customer oriented, professional, car knowledgeable, and informative. More
I was towed to the dealership in the evening when they were closing. However, the staff from the Service Manager, lot attendants and my Service Advisor Dakota were patient and let me unload my truck, chec were closing. However, the staff from the Service Manager, lot attendants and my Service Advisor Dakota were patient and let me unload my truck, checked it in and was fixed the next day! Fantastic service from the Criswell team! I have been servicing my vehicles there for 27 years More
Willy Lagos is the best advisor I have ever worked with at any dealer or shop! I could not believe the amazing customer service Willy provided! Technically knowledgeable, candid, very accommodating, eve at any dealer or shop! I could not believe the amazing customer service Willy provided! Technically knowledgeable, candid, very accommodating, even providing transportation (taxi and rental) while my car was fixed. Prompt replying and following up about my car. Just amazing. More
Carter-Porter, Dakota/Willy- Advisor are the best. They do an excellent job in communicating and making sure the customers needs are met. I recommend asking for them at all times. I am a valued custom They do an excellent job in communicating and making sure the customers needs are met. I recommend asking for them at all times. I am a valued customer and get treated as such. So if you are looking for a reliable team at a dealership when getting work done, check them out. You won't be disappointed. I just got work done and it was a major repair and they got it taken care of. 5 Stars all the way. More
My 2017 Tahoe was purchased from this dealership and is dead at 57k miles due to catastrophic engine failure. The dealer looked at me straight in the eyes and presented me with an estimate 11-14k to replac dead at 57k miles due to catastrophic engine failure. The dealer looked at me straight in the eyes and presented me with an estimate 11-14k to replace the engine. GM corporate was completely worthless and both sides (GM corporate and dealership ) were playing games passing me back and forth saying “oh you need to talk to xyz about that”. Was an endless circle. In hindsight, this all makes since since there is a massive class action lawsuit building regarding GM's fuel management system and how it destroys the camshafts and lifters). Needless to say I am extremely pissed off and this has been a major blow to our family. No engine regardless of a warranty should crap out anywhere close to 60k … yes parts can be replaced but not the entire engine. Absolute joke of a product and joke of customer service. furthermore, after i digested the terrible news i asked "well what would you folks folks offer me to buy it as is?"... the guy said "probably $500-$1000!!!! I immediately panicked and went to several other dealerships to see what they'd offer (including @carmax) , and they were all in the ballpark of $21K. This just proves how shady of a dealership this is. I would never do business with them again nor get a quote for a repair or service. Check this post out : https://www.instagram.com/p/DEaEHbORGUT/?igsh=MTJ1cWN2OHVub3k2aA== or go to @BucketlistProshopper on Instagram/FB More
Very helpful and informative . Dina is great and very knowledgeable. No issues with service received. Quick , easy and hassle free Dina is great and very knowledgeable. No issues with service received. Quick , easy and hassle free More
Rude employee, slow to respond, will straight rip you off. Will never do business with him again off. Will never do business with him again More