189 Reviews of Criswell Chevrolet - Service Center
Not a happy customer. I had my Camaro serviced at Criswell Chevrolet this week. I gave the service advisor a coupon that was mailed to my home, but the coupon was not applied when I picked up the ca Criswell Chevrolet this week. I gave the service advisor a coupon that was mailed to my home, but the coupon was not applied when I picked up the car and they couldn't find the original. Luckily I took a picture of it and the service manager still gave me the money off. The cost of the service was almost $250. In addition, to multiple additional fees on the invoice, they charged me a 3% fee for me to pay using my credit card. I found the credit card fee unreasonable. No other businesses charge a fee to pay them with a credit card. How else do people pay for car repairs. They said that I could avoid the fee by paying in cash, so I should have paid with one dollar bills and pennies. Lastly, Criswell did not wash my car as part of the service. I won't be back and I recommend people avoid using Criswell Chevrolet. More
I received a phone call from the general manager at Criswell Chevrolet. He was aware of the situation and said it should not have happened. I was very appreciative that he returned my phone call. He of Criswell Chevrolet. He was aware of the situation and said it should not have happened. I was very appreciative that he returned my phone call. He offered me a good deal if I chose to return to get the work I wasn't told about done. I will be making an appointment. I would like to add this to my previous review. More
I bought my 2020 Chevy Silverado with a warranty about a month ago I dropped it off for a fuel pump. No one has been able to tell me when the car will be ready. Mike suggested I just trade in my car and get month ago I dropped it off for a fuel pump. No one has been able to tell me when the car will be ready. Mike suggested I just trade in my car and get a new one instead of giving me an estimated date of completion. More
Mike wasted my time trying to justify $290 labor to install a GPS antenna. The 1st $160 labor bill (took a few minutes) was to tell me the antenna was broken. Then $130 labor to install. He was perfect install a GPS antenna. The 1st $160 labor bill (took a few minutes) was to tell me the antenna was broken. Then $130 labor to install. He was perfectly fine with me telling him I'll never be back to Criswell. More
Horrible experience - 2hrs for a scheduled oil change? Why? Purchase maintenance prepaid package $4K when brought my Tahoe. You have my money. Why not have an express lube oil like you do at Criswell Hon Why? Purchase maintenance prepaid package $4K when brought my Tahoe. You have my money. Why not have an express lube oil like you do at Criswell Honda in Germantown or do Oil changes Tue/ Thurs in the morning and have a team get you in and out in 30 mins. HMMM Say Jiffy Lube - really guys. Not customer user friendly. Didn't know I need to drop my vehicle off for the day for an oil change at the dealer. More
Nathan is AMAZING!!! He corrected our previous issue and went above and beyond to make sure we were taken care of and satisfied with our service. He communicated with us and explained everything in detail. went above and beyond to make sure we were taken care of and satisfied with our service. He communicated with us and explained everything in detail. Thank you for EXCELLENT service and making us happy. We will definitely return for future service. More
HORRIBLE!!! I live 10 minutes away but will NEVER bring my truck here again! Dropped off at 8am for scheduled appointment and NO communication through out the day! It’s now 6:30pm and no one in service kno my truck here again! Dropped off at 8am for scheduled appointment and NO communication through out the day! It’s now 6:30pm and no one in service know anything! Telling me that whoever handled my truck has left for the day! Really? I need my vehicle for work in the a.m. Will definitely be going back to Koons!!! VERY DISAPPOINTED More
Worst experience ever. Brought my 2012 Chevy Volt in for service to address vehicle not charging issue on 01/20. Referred to Gaithersburg by Sadie Finnyfrock at Criswell Thurmont. Received call indicating v service to address vehicle not charging issue on 01/20. Referred to Gaithersburg by Sadie Finnyfrock at Criswell Thurmont. Received call indicating vehicle was repaired & ready. Arrived 01/23/2021, paid bill & when starting vehicle was greeted with same 'Service High Voltage Charging System' warning as when vehicle was brought in. Immediately returned vehicle to service rep Shawn Reynolds who, after talking with from who he told me was a service technician stated further diagnostics were to be performed to source issue & he would get back to me. Left vehicle in Criswell’s possession. Vehicle never left parking lot nor even put in drive, warning popped up immediately when starting vehicle. That was on 01/23/2021. During my conversation with Shawn, he was more interested in having me talk with a sales rep to replace rather than service my vehicle. Asked me twice if I wanted to talk with sales representative, I declined both times. From 01/23 through 02/17, 3 ½ weeks no calls concerning status of my vehicle were received. When I called Shawn on 02/17/2021 he told me he was going to test drive vehicle on Saturday 2/20 to make sure it was working properly before I picked it up the following week. Couldn't explain why if vehicle was ready, why. he hadn't called. Said he would call me Monday 02/22/21. No call. I called on 02/23, Shawn indicated main battery needed replacing at a price of $12,000. I declined service. Told what service had been performed initially was first step in determining issue with vehicle not charging. It is obvious no other diagnostics were performed nor my vehicle even looked at again between 01/23 and my eventual 02/26 pick up date from a service standpoint, sans trip to body shop. How do I know that? If any further diagnostics had been run technician would have found error codes associated with charging module, reprogrammed module to clear errors and vehicle would be able to charge. I brought vehicle to another dealer location and had that service performed. Vehicle has been charging properly since. What was done between 01/23 through 02/26? $3,000 worth of body damage to passenger side which I didn’t discover until arriving home after 02/26 vehicle pick up. How do I know the damage cost? Criswell, on or about 02/09 damaged vehicle, brought vehicle to their body shop to have repair estimate generated. When brought to Shawn’s and Mike McCormick’s attention damage was dismissed and deemed not Criswell responsibility. Vehicle did not have body damage when left in Criswell’s care on 01/23. Vehicle was damaged, representatives then hide damage and repair estimate. I understand vehicles get damaged at times at Criswell, other dealers as well. Mike McCormick in an email stated "and that we leave your vehicle in better shape than what we got it in” and inferred body repair quotes are a normal service Criswell provides to customers when bringing vehicles own for mechanical repairs. Vehicle was damaged after it was left in Criswell’s care and repair estimates are not normal business practice. Inference indicating otherwise is both disingenuous and untruthful. To say I'm disappointed in Criswell permitting my vehicle to be damage while in it’s care then passing it off without taking ownership and repairing it is an understatement. No one responding, including general manager to emails is in my opinion unprofessional, fully displays Criswell’s lack of honesty and integrity. Trusted Criswell with my vehicle. Will not make that mistake again. I will recommend friends, family and acquaintances look elsewhere for vehicle service and purchases. Not holding Criswell responsible for vehicle failing to repair vehicle, extended holding period of 5 ½ weeks for service and body damage is however on Criswell. Criswell Auto should step up, take ownership of body damage done while vehicle was in its possession and repair vehicle. More