Criswell Chrysler Dodge Jeep RAM of Thurmont

Charged me 3% to use my credit card I can’t believe that a multi million dollar business needs to charge its customers the fee to use a credit card! a multi million dollar business needs to charge its customers the fee to use a credit card! More

I drove 50 miles because they had a 2021 wrangler that I couldn’t find anywhere else on the web. Got there and walked around the lot for a good half hour looking at all the Jeep’s and not a single employee couldn’t find anywhere else on the web. Got there and walked around the lot for a good half hour looking at all the Jeep’s and not a single employee stepped foot outside to ask if I needed anything. If you are too lazy to get out of your chair then I’ll take my $60,000 to someone who shows me they want my business. More

Great and friendly service. William answered all my questions about the truck I purchased. I know where to go if I ever want to trade in or buy a car/truck again. questions about the truck I purchased. I know where to go if I ever want to trade in or buy a car/truck again. More

I waited till after my deal was completed to complete this review. I had a very good experience at this dealership. Will is an outstanding salesman who got us into the car we needed. He stayed with us to this review. I had a very good experience at this dealership. Will is an outstanding salesman who got us into the car we needed. He stayed with us to make sure that we were satisfied with the deal. All of the elements of the deal were honored and closed on time. Priced as expected. I was impressed with the service department. It was clean and professional. I was very skeptical when approaching this deal having been burned in the past. But Will was able to reassure my doubts and restore my faith. This dealership is all the way in Thurmont, but I believe that I'm going back there to get my oil changed because their service is Top Notch too. Will did a great job getting the deal done, but the service department really shined through for him. Good Job Everyone! More

Will Ryan was a great salesperson. He was a huge help in us making our decision to purchase our Vehicle there at Criswells. Wonderful personality! us making our decision to purchase our Vehicle there at Criswells. Wonderful personality! More

Will Ryan who was are salesman was wonderful. He was with us the whole time. And Jeff in the loan department was great too. Thank you. us the whole time. And Jeff in the loan department was great too. Thank you. More

Very disappointing experience to say the least. I contacted Isabel (top highly reviewed new sales rep) based on reviews...not sure if I could give her 5 stars but I will just elaborate on the experie contacted Isabel (top highly reviewed new sales rep) based on reviews...not sure if I could give her 5 stars but I will just elaborate on the experience. I completed their application, gave her all the necessary documents to run credit so she can give me an exact pricing and lease payments on two 2021 Jeep Wranglers...note I started this process shortly after 9am when I knew they had no traffic. I live in PA and did not want to take a 5+ hour round trip. It was not until a bunch of misdirected excuses via text and delays about 3+ hours until I was texted a lease payment with a range, no concrete numbers, a sheet that had information I could of put together myself ( told the business mgr put this together ) this was a clear sign I wasted my time and our information. She told me she emailed me all the numbers....even asked me for my email...never got it. She ultimately took a picture and text it to me. Lol When I saw that many of their Wranglers were priced way lower than the country, I should of been more skeptical...oh yah their ePrice thingy is a joke ( 2k hidden markup that is listed last on their disclaimer of OTHER fees that ultimately bring their price right back up and more. By the way, per Isabel they quoted me their best lease payments on tier 1 pricing, 48 months, 10k miles...somehow their calculations were...let's say ridiculous! I'm no math genius but I have been in finance my entire career so I know a little bit about punching in numbers and such on a calculator. I have bought many cars over the years via the internet dept and due to Covid it made sense to secure the numbers so I can just go pick up the car and not waste hours...sadly that was a fantasy on a deal too good to be true! More

Painfully slow process with limited communication regarding where we were at in the process. Glad others had a better experience. We were there 6+ hours and had traveled 2+ hours (one way) to visit regarding where we were at in the process. Glad others had a better experience. We were there 6+ hours and had traveled 2+ hours (one way) to visit the location. We have gone through the process of purchasing a vehicle several times in the past. This was, by far, the worst experience. RJ was our salesman. Never again. More

Over the past several decades of buying and selling automobiles for my personal use I can not recall a time of ever having had the pleasure of working with someone as diligent, transparent, and profess automobiles for my personal use I can not recall a time of ever having had the pleasure of working with someone as diligent, transparent, and professional as Miss Borsum. She easily earned by business. More