Criswell Chrysler Jeep Dodge RAM and FIAT

Still Waiting for My Car I don't write reviews but here we go. I bought a 2013 Fiat from here. The car itself is efficient but the Criswell customer service is NOT. My sal I don't write reviews but here we go. I bought a 2013 Fiat from here. The car itself is efficient but the Criswell customer service is NOT. My salesman failed to mention that my car was not equipped with a spare tire and jack kit. I guess I was naive to assume most cars come with this but I had no idea that Fiats do not. I would've greatly appreciated the Fiat reps telling me this beforehand but they were more concerned about getting rid of the car. Had I known, I would've obviously opted for a car that DID come with the basic feature. Fast forward to a year later, I get a flat tire due to a pothole. And to my surprise, there's no jack kit and no spare tire! Instead, my car comes with a rinky-dink tire pump that obviously doesn't work on a popped tire. Strike 1. So then I called roadside assistance and this feature is nice...Fiat provides free roadside assistance and towing. 3 hours later, off my car goes: It's towed to the Fiat Gaithersburg dealership around noon. The rep I was in communication with since 9AM that day said my car could get a new tire installed that same day but that the spare tire kit ($500 btw) would take a few days to arrive so I have to bring it back. At this point, that's fine, I need my car. Around 5PM, I get a call from the same rep asking where my car was....? Hours passed by and he noticed my car never arrived and doesn't know where my car is... Strike 2, get it together Fiat. I call around and get in touch with the service department there, it's after 5PM now. I locate my car when the guy there says my car DID arrive hours earlier but nothing's been done to it. Great, one guy promises me the car will get a new tire that same day (it doesn't take long to do that) and the other guy in service can't even call to inform me that I can't pickup the car that day. Just horrible, horrible customer service. Needless to say that it's been a nightmare dealing with the people that work here. This all happened yesterday. I called today to see what the status on putting 1 tire on my car is...no news. The lady couldn't say that it would be ready by COB so who knows when I'll get my car back. Not a single person has apologized for this mess or been able to make up for the fact that they sold me a car without disclosing all information about it. AND NOW, they cannot honor their word with repair dates. I will filing complaints to any superiors since no one has been able to really right this wrong. Anyways, be weary if you choose to drop thousands of your dollars here. More

Buying a Abarth Criswell is an awesome dealership. My wife and I went in to look at the Abarth. Hyder was our first contact. He was very helpful and cared about our q Criswell is an awesome dealership. My wife and I went in to look at the Abarth. Hyder was our first contact. He was very helpful and cared about our questions. He was not pushy in making a sale. He showed us several Abarths and we were very happy with his demeanor and the service. He introduced us to Jamie Shupe which was very nice and helpful, they are a great team for the customer. They both took our interests into account and worked out the best deal for us. We decided to buy the vehicle, even though it was around closing time. Steve Krantz was also a great addition to the team, he explained everything to us for better understanding on our options. They all stayed very late to get the job done! A+ quality service from Hyder, Jamie and Steve! You won't be disappointed in the quality of their service! Thank you very much for a job well done! Les & Dana More

Arrived with a problem, left with a very happy solution My experience started on Thursday, February 26, 2015 with a phone conversation with salesman Foster Gambrell. I called with questions about trading in My experience started on Thursday, February 26, 2015 with a phone conversation with salesman Foster Gambrell. I called with questions about trading in my 1998 Corvette that had a significant amount of negative equity, this was after visiting several dealers the 2 previous nights. Foster explained to me that the only way we could make this happen was if I was to purchase a new car with extensive incentives that would "eat up" the negative equity. This information was somewhat discouraging as i wasn't sure a new car would fit into my tight budget. Foster then without any pressure told me his hours and when he would be available if i wanted to come and see what he could do. I then talked with my wife about the options we had, from there we decided to give it shot the next night, Friday, February 27, 2015 , at the Criswell Chevy to purchase a new Colorado Truck but that didn't work out financially as I expected but wanted to try anyway. Immediately following, we took out very short trip across the lot to see Foster at Criswell Chrysler. I reexplained the situation I was in, he remembered almost instantly from our phone conversation and started doing what he could. Since it was after closing time, we decided it would be best to go home with some info and come back in the morning but not before assuring me he (Foster) will get this done for me tomorrow. We met the next day, test drove the Chrysler 200S and went back into his office where he made our 3-4 hour experience feel like we were just hanging out with a bunch of friends laughing and joking while we waited for finance to finalize all the details with our lender. The details finally came back and Foster did what no other dealer could do and that was to get me in a new car that I had specific specifications to meet within my budget. His word the night before prevailed and made mine and my wife's day. The experience didn't end there though, he went on to show me all the ins and outs of the car as well as getting UConnect registered and downloaded on my iPhone before leaving the lot. This was the best car dealer experience I have ever had and will recommend him to anyone in search of a new car. Honorable mentions would include Mike Long, although he didn't have any part of the sale his knowledge of the 200S was much appreciated. He informed me of several details that weren't included online or on the sticker. This experience has changed my outlook on buying from a dealership. Foster is a key asset to the sales team at Criswell and I highly recommend he be compensated for his true worth. More

Worst service lane Shady. Condescending. Terrible customer service. Amongst other visits. I had dropped my jeep off to replace a headlight that was ordered From a previo Shady. Condescending. Terrible customer service. Amongst other visits. I had dropped my jeep off to replace a headlight that was ordered From a previous visit. Also, my check engine light came on in the meantime. I am on vacation so didn't need my car. But called a week later to see what was up because I had not heard from them. The service writer would not get on the phone because she was off in 15 minutes. And said she had left one message on my phone which was completely untrue. When asked to speak to a manager. They put me on the phone with a porter to try to get the problem to go away. The next day I get no phone call about my car. The following morning I find out they called my home phone and left a message saying it was ready to be picked up, so a family member picked it up. Without knowing that, I called to see what was going on and they sent it home without fixing the headlight. They are an awful service lane. They are shady and lie. Take your car somewhere else. Nancy. You are condesending and rude. When I came in you were condescending calling me honey like I know nothing about cars when I probably know more than a lot of you. Next time you decide you're going to lie about contacting a customer, be aware that most people run their businesses out of their phone and check voicemails. Especially on vacation. Do us all a favor and quit your day job More

Horrible Customer Service I bought 2 cars from this dealership. The customer service on the selling side is fairly good, but I advise not to finance through Criswell. The first I bought 2 cars from this dealership. The customer service on the selling side is fairly good, but I advise not to finance through Criswell. The first car I financed through them and the rate I was given was high especially since I have and had perfect credit at the time. The price of the vehicle was fair so I decided to promptly refinance. The second car I showed up with a check from capital one. The sales person was not happy at the end of that transaction. My problem with this dealership is on the service side. It is absolutely ridiculous that they only have techs that change oil on a weekend. On numerous times I went there I have been told that I have to bring my car back during the week to get the basic fixes done. For the past three weeks I had this annoying unsafe sounding rattling under my seat, so I showed up at the dealership today. There were only two service reps ... one Valerie and another lady. From my last service I learned that Valerie Green was dishonest, since she tried to up sell me to get my rear differential oil changed (a $400 job) when my car only had 25k miles on it at the time. From my research rear differential oil should be changed around 40-50k miles. I even told her that..then she rambled junk about Maryland state regulation being different etc. So I took a mental note to avoid her. I approached the other lady and told her of my issue, and then dishonest Valerie jumps in to tell me that they do not have any techs to even look at my seat and I had to come back during the week. I even told her that I don't feel safe driving the car with that noise. Her response was "sorry, there is nothing we can do". To which I replied "that's not good customer service". I then proceeded to look at the seat myself in front of her, a couple minutes passed and she told me in a harsh manner "Sir, you have to move your car you are blocking other cars". Today is the last day I will return to Criswell in any aspect...not to service my car and definitely not to buy another one. Please note if you have no other choice but to take your car to be service there.....AVOID the service rep VALERIE GREEN. More

Great dealership! Love my new Jeep!!! Sean was extremely helpful. Went above and beyond in helping me out. Showed me what exactly what I was looking for. Some deale Love my new Jeep!!! Sean was extremely helpful. Went above and beyond in helping me out. Showed me what exactly what I was looking for. Some dealerships try to be pushy towards something you don't want. but not here. I would definitely recommend this place to my friends. More

Great experience, first time buyer Everyone was awesome I'm happy I bought my first fiat here love it , they helped me find the best car for and great price . Everyone was awesome I'm happy I bought my first fiat here love it , they helped me find the best car for and great price . More

friendly and professional Criswell Gaithersburg gave us a very friendly and professional experience. Mike Long and Dan Leithauser answered all of our questions and I will most Criswell Gaithersburg gave us a very friendly and professional experience. Mike Long and Dan Leithauser answered all of our questions and I will most certainly recommend my family and friends to Criswell . More

Love Love Love my new Jeep : ) Got exactly what I wanted for an amazing price. This can be a stressful process but this guy knows what he's doing. Thanks Armand : ) Got exactly what I wanted for an amazing price. This can be a stressful process but this guy knows what he's doing. Thanks Armand : ) More

Great experience Leon Travis was a great help, his friendliness, and understanding helped the deal go smooth. He gave good pricing and never forced anything we were no Leon Travis was a great help, his friendliness, and understanding helped the deal go smooth. He gave good pricing and never forced anything we were not comfortable with More