Criswell Chrysler Jeep Dodge RAM and FIAT

The most tricking, devious people!!! Please., if you can avoid this dealer The most devious people work there try to trick me into a loan, funny is they build xxxxxxxx stories to try to Please., if you can avoid this dealer The most devious people work there try to trick me into a loan, funny is they build xxxxxxxx stories to try to get in your good side, please be careful More

First time buying a new car, awesome experience!! As the title says, this was my first time buying a new car, and dealing with a dealership altogether. I couldn't have asked for a better (or more pati As the title says, this was my first time buying a new car, and dealing with a dealership altogether. I couldn't have asked for a better (or more patient) employee to work with. When I first showed up to Criswell I had a car with very specific amenities in mind. Armand was able to find the exact car that I wanted within two calendar days of me walking through the door. He worked all day and sometimes late at night, making everything happen for me. I was able to pick the car up yesterday, and he was still helping me with anything car related that I needed until I drove away. I would highly recommend Criswell to anyone looking to buy a vehicle, and I would definitely recommend Armand to anyone! More

Extatic with our new Jeep Wrangler Unlimited I recently bought a 2015 Wrangler Unl. Rubicon Hard Rock Edt. Not only was it the best optioned in the area, but it was also the best priced. Armand A I recently bought a 2015 Wrangler Unl. Rubicon Hard Rock Edt. Not only was it the best optioned in the area, but it was also the best priced. Armand Amany was a delight to work with. He was very knowledgeable and offered a non-pressured buying experience. This was my fourth car buying experiance at a Criswell Dealership and I would recommend this dealership to anybody in the market for a new or used car. More

Great Experience w/Mike & the Criswell Team I just bought my 2014 Mazda CX-5 from Criswell Chrysler Jeep Dodge RAM (pre-owned department), and I couldn’t be happier. A friend of mine recommende I just bought my 2014 Mazda CX-5 from Criswell Chrysler Jeep Dodge RAM (pre-owned department), and I couldn’t be happier. A friend of mine recommended Mike Long, and he was really great to work with. He asked me what I wanted out of the car buying experience (what dealer does that??), patiently listened to and answered my questions, talked to me about the car I was looking at versus others, and because it had been a long time since I had purchased a vehicle (16 years), he explained the various steps of the purchasing process before they actually took place. He wanted to make sure I felt totally comfortable with everything happening and didn’t feel pressured to buy or get any add-ons. In the end, I got the car I wanted, and feel good about the purchase (no buyers’ remorse here!). Mike took the time to demo the various features on my car, and even picked me up from Carmax where I had sold my old one. He really went out of his way to be helpful. I’m already recommending him to my friends. And even though I bought a 'pre-owned', ''other brand' vehicle, Mike, Steve in Finance and everyone at Criswell treated me like I was buying from their new car department. Thanks, guys! More

Excellent customer service. I recently purchased a new vehicle from Criswell Jeep. I had a few issues with the vehicle and brought them to Sam Halls attention. He said no problem I recently purchased a new vehicle from Criswell Jeep. I had a few issues with the vehicle and brought them to Sam Halls attention. He said no problem and handled it, even when the fix had a issue it was taken care of right there and then. Also the service department fixed immediately and was careful with my vehicle. It got back fixed and clean, no greasy mess anywhere. All in all a great experience. thank you More

Worth the 5hr drive!!! After an attempted bait and switch at a local Fiat dealership that left me jaded with the prospect of shopping for a new car, I decided to search the After an attempted bait and switch at a local Fiat dealership that left me jaded with the prospect of shopping for a new car, I decided to search the Internet for 500L Trekking's with specific options. I am glad that I discovered Criswell's website. Their pricing and and more importantly staff were great. I called and spoke with Arnold Garcia, who discussed the options that I wanted in a car and helped me locate a specific car on their lot. After negotiating a price over the phone (that beat my local dealerships by a significant amount), I decided to travel the 5+ hours from Pittsburgh to Criswell to test drive the car. It was a great decision! My dealings with Criswell, from the sales staff to the finance department was unbelievably quick and easy. Not only did Arnold come through with a great deal on the price, the finance department beat my banks rates! I am now a proud owner of my 500L Trekking, and happy member of the Fiat family. I will definitely go back to Criswell for future purchases... Hopefully a new Abarth! More

Fantastic Experience I worked with Leon Travis to purchase my new Dodge Charger. Leon was a pleasure to work with, as were all of the other employees at Criswell Dodge. I worked with Leon Travis to purchase my new Dodge Charger. Leon was a pleasure to work with, as were all of the other employees at Criswell Dodge. I have never purchased a car from Criswell before, however, with this positive experience, I will certainly be back. More

Friendliness & fairness I bought two Jeeps Wranglers with Mike and the experience was great. Mike and I reached a final deal relatively quickly and dealt with my trades with I bought two Jeeps Wranglers with Mike and the experience was great. Mike and I reached a final deal relatively quickly and dealt with my trades with a lot of ease. Definitely the best car salesman I've ever worked with. More

Money hungry, not customer focused. So let me just start by saying I've gotten a new job recently and just paid off 3 different credit cards with my commission check this past Friday. Th So let me just start by saying I've gotten a new job recently and just paid off 3 different credit cards with my commission check this past Friday. That being said, I know my credit score is CURRENTLY in the mid 600 range (only due to use of more than 30% of my available credit) and that next month my credit will soar due to the cards being paid off and I'm more likely to get agreeable terms. The point being made is that I'm in no rush. I'm in the market for a 300C. I have been working with Denard Carey. I had an absolutely abhorrid experience. Talk about a Non-Customercentric attitude. He refused to listen to anything I said and continuously cut me off in the middle of my sentences and continued to pressure me to fill out a credit application before he did a rough appraisal on my trade based on info I provided (Pictures, Vin, Miles, Interior, Exterior pictures). I had to ask more more than three times to stop cutting me off and let me finish my sentences. Clear evidence that he cared not what I thought or what I had to say, only about himself and when he could make money off of me. I finally got him to be quiet for a BRIEF moment when I was speaking and informed him that I am in NO rush and I'm not going to buy anything other than a 300C with the options I want. Well, I tried to tell him all that, but he continued to talk over me and this time I just continued to talk instead of letting him cut me off for the fifth time. He then proceeded to say we can't do business. Which is hilarious because if he had just sat back and listened to me he would have heard that I'll be in a better position to do something next month with my better credit score and a downpayment from my next comission check if this month isn't workable. Your loss Criswell. I have some choice words for my experience, but I'll just leave the facts. Thanks Denard. You're the best. More

Armand is a man that keeps his word!! Criswell+USAA=.59%!!!! After being given the run around by my local dealership in Newport News VA, I decided to shop around and do more homework on the Jeep Grand Cherokee I After being given the run around by my local dealership in Newport News VA, I decided to shop around and do more homework on the Jeep Grand Cherokee I was looking for. I went to another local dealer in Williamsburg and they were not willing to work with my USAA membership's car buyers program. I eventually lucked out and found the exact vehicle I wanted, but it was on a lot 3 hours away from me...at Criswell in Gaithersburg, MD. I could have had any of my local dealers do a DX for it, but it would have cost more, and frankly, I was tired of dealing with them. Thankfully, (on my behalf), my brother called and spoke with Armand Amany. Armand at Criswell was happy to honor USAA's TrueCar certificate, as well as the $1000 incentive and the $500 military rebate. Between my brother and Armand, they worked all the numbers out and the following day, we drove up to MD to buy the Jeep. To my surprise, I didn't even have to put down a deposit, so there was a good chance the vehicle could have been gone by the time I got there. Not only was the vehicle still there when we arrived, but Armand was waiting to greet us at the front entrance!! The papers were already completed and ready for my signature. It was refreshing to see a dealership and a salesman that actually CARE about the customers and the car buying experience. He took the time to make sure I understood everything about the vehicle, and even set up my bluetooth and programed the navigation for me. The finance portion was an absolute breeze. If you know exactly what you're looking for and what you are willing to pay, this can actually be a relatively pain free experience. I should mention that because they honored the USAA true car certificate, I was eligible for and received a .59% 36-mos loan through USAA. I couldn't have asked for a better experience all around. Thanks Armand!!! More