Criswell Chrysler Jeep Dodge RAM and FIAT

Unexpected! Stayed at it until we had the best possible deal One morning in late September, I found myself in an overheating 2006 Dodge Charger, the result of particularly intense stop and go traffic on I-270. H One morning in late September, I found myself in an overheating 2006 Dodge Charger, the result of particularly intense stop and go traffic on I-270. Having made considerable repairs on the car earlier in the year (and recently surpassing 150k miles), I reluctantly searched for the closest dealership with the expectation of yet another repair ticket and invoice.. Upon my arrival, Carl Wilhelm worked through all possible options, eventually determining that buying new was the best route. He applied rebates and gave me an excellent price for a car that needed work before they could even test drive it. My finance rep, Steve, spent extra time over the next 48 hours, securing a loaner car and even taking me to lunch while dealing with everything from credit to title transfer issues. I feel lucky to have encountered the folks at Criswell when I did and very much appreciate their willingness to "see me through". More

The most tricking, devious people!!! Please., if you can avoid this dealer The most devious people work there try to trick me into a loan, funny is they build xxxxxxxx stories to try to Please., if you can avoid this dealer The most devious people work there try to trick me into a loan, funny is they build xxxxxxxx stories to try to get in your good side, please be careful More

First time buying a new car, awesome experience!! As the title says, this was my first time buying a new car, and dealing with a dealership altogether. I couldn't have asked for a better (or more pati As the title says, this was my first time buying a new car, and dealing with a dealership altogether. I couldn't have asked for a better (or more patient) employee to work with. When I first showed up to Criswell I had a car with very specific amenities in mind. Armand was able to find the exact car that I wanted within two calendar days of me walking through the door. He worked all day and sometimes late at night, making everything happen for me. I was able to pick the car up yesterday, and he was still helping me with anything car related that I needed until I drove away. I would highly recommend Criswell to anyone looking to buy a vehicle, and I would definitely recommend Armand to anyone! More

Extatic with our new Jeep Wrangler Unlimited I recently bought a 2015 Wrangler Unl. Rubicon Hard Rock Edt. Not only was it the best optioned in the area, but it was also the best priced. Armand A I recently bought a 2015 Wrangler Unl. Rubicon Hard Rock Edt. Not only was it the best optioned in the area, but it was also the best priced. Armand Amany was a delight to work with. He was very knowledgeable and offered a non-pressured buying experience. This was my fourth car buying experiance at a Criswell Dealership and I would recommend this dealership to anybody in the market for a new or used car. More

Great Experience w/Mike & the Criswell Team I just bought my 2014 Mazda CX-5 from Criswell Chrysler Jeep Dodge RAM (pre-owned department), and I couldn’t be happier. A friend of mine recommende I just bought my 2014 Mazda CX-5 from Criswell Chrysler Jeep Dodge RAM (pre-owned department), and I couldn’t be happier. A friend of mine recommended Mike Long, and he was really great to work with. He asked me what I wanted out of the car buying experience (what dealer does that??), patiently listened to and answered my questions, talked to me about the car I was looking at versus others, and because it had been a long time since I had purchased a vehicle (16 years), he explained the various steps of the purchasing process before they actually took place. He wanted to make sure I felt totally comfortable with everything happening and didn’t feel pressured to buy or get any add-ons. In the end, I got the car I wanted, and feel good about the purchase (no buyers’ remorse here!). Mike took the time to demo the various features on my car, and even picked me up from Carmax where I had sold my old one. He really went out of his way to be helpful. I’m already recommending him to my friends. And even though I bought a 'pre-owned', ''other brand' vehicle, Mike, Steve in Finance and everyone at Criswell treated me like I was buying from their new car department. Thanks, guys! More

Excellent customer service. I recently purchased a new vehicle from Criswell Jeep. I had a few issues with the vehicle and brought them to Sam Halls attention. He said no problem I recently purchased a new vehicle from Criswell Jeep. I had a few issues with the vehicle and brought them to Sam Halls attention. He said no problem and handled it, even when the fix had a issue it was taken care of right there and then. Also the service department fixed immediately and was careful with my vehicle. It got back fixed and clean, no greasy mess anywhere. All in all a great experience. thank you More

Worth the 5hr drive!!! After an attempted bait and switch at a local Fiat dealership that left me jaded with the prospect of shopping for a new car, I decided to search the After an attempted bait and switch at a local Fiat dealership that left me jaded with the prospect of shopping for a new car, I decided to search the Internet for 500L Trekking's with specific options. I am glad that I discovered Criswell's website. Their pricing and and more importantly staff were great. I called and spoke with Arnold Garcia, who discussed the options that I wanted in a car and helped me locate a specific car on their lot. After negotiating a price over the phone (that beat my local dealerships by a significant amount), I decided to travel the 5+ hours from Pittsburgh to Criswell to test drive the car. It was a great decision! My dealings with Criswell, from the sales staff to the finance department was unbelievably quick and easy. Not only did Arnold come through with a great deal on the price, the finance department beat my banks rates! I am now a proud owner of my 500L Trekking, and happy member of the Fiat family. I will definitely go back to Criswell for future purchases... Hopefully a new Abarth! More

Fantastic Experience I worked with Leon Travis to purchase my new Dodge Charger. Leon was a pleasure to work with, as were all of the other employees at Criswell Dodge. I worked with Leon Travis to purchase my new Dodge Charger. Leon was a pleasure to work with, as were all of the other employees at Criswell Dodge. I have never purchased a car from Criswell before, however, with this positive experience, I will certainly be back. More

Friendliness & fairness I bought two Jeeps Wranglers with Mike and the experience was great. Mike and I reached a final deal relatively quickly and dealt with my trades with I bought two Jeeps Wranglers with Mike and the experience was great. Mike and I reached a final deal relatively quickly and dealt with my trades with a lot of ease. Definitely the best car salesman I've ever worked with. More

Money hungry, not customer focused. So let me just start by saying I've gotten a new job recently and just paid off 3 different credit cards with my commission check this past Friday. Th So let me just start by saying I've gotten a new job recently and just paid off 3 different credit cards with my commission check this past Friday. That being said, I know my credit score is CURRENTLY in the mid 600 range (only due to use of more than 30% of my available credit) and that next month my credit will soar due to the cards being paid off and I'm more likely to get agreeable terms. The point being made is that I'm in no rush. I'm in the market for a 300C. I have been working with Denard Carey. I had an absolutely abhorrid experience. Talk about a Non-Customercentric attitude. He refused to listen to anything I said and continuously cut me off in the middle of my sentences and continued to pressure me to fill out a credit application before he did a rough appraisal on my trade based on info I provided (Pictures, Vin, Miles, Interior, Exterior pictures). I had to ask more more than three times to stop cutting me off and let me finish my sentences. Clear evidence that he cared not what I thought or what I had to say, only about himself and when he could make money off of me. I finally got him to be quiet for a BRIEF moment when I was speaking and informed him that I am in NO rush and I'm not going to buy anything other than a 300C with the options I want. Well, I tried to tell him all that, but he continued to talk over me and this time I just continued to talk instead of letting him cut me off for the fifth time. He then proceeded to say we can't do business. Which is hilarious because if he had just sat back and listened to me he would have heard that I'll be in a better position to do something next month with my better credit score and a downpayment from my next comission check if this month isn't workable. Your loss Criswell. I have some choice words for my experience, but I'll just leave the facts. Thanks Denard. You're the best. More