I received a recall notice for my 2013 Jeep Grand Cherokee concerning the alternator & brakes. I scheduled an appt in Feb for late March because they said they were booked but that they did have the parts for my recall. Coincidentally, the day of my appt, it had snowed. I never received a call of cancellation but was leery of driving in the snow to just be told it could not be done. I called them myself & was told only one technician came into work so my truck would probably not get done. I told the rep, a phone call would've been appreciated but I could reschedule. I did so & dropped my truck off on my lunch break the day of my appt. Horace was the one that "helped" me. I was extremely upset to find out from him that they did not have the part to fix the recall on the alternator & that it was on back order for 2-4 weeks. The recall for the alternator was that they catch on fire so I was very concerned. Horace disregarded my concern & said it's really not that serious, just check back in 2-4 weeks to see when one would be in for my truck. That was disturbing. I had to get back to work so I allowed him to take my truck to fix the brake boost since he said it would only be a couple hours & I would be off by then. I got off at 3pm, came back to the dealership just to see my truck parked in the parking lot untouched. I asked for Horace & he told me to just go wait in the waiting room. It will be done shortly. After waiting for some time, Horace comes to tell me that there was more bad news. The technician that was assigned to my truck got sick & went home early but he could get somebody else to do my truck in a few mins. I am still trying to figure out why he did not know to do this earlier as I had dropped my truck off at 11:30am & by this time it was 4:30pm. He offered me a rental (Fiat) for 24 hours & a carwash for $20. By this time I was extremely upset that I had a wasted an entire day for absolutely nothing to get done. I asked for my key & went home. I will never attempt to get my truck serviced here ever again. That was the worst experience I have ever had. My suggestion is that you hire people who want to work & are passionate in what they do. If I could give 0 stars, I definitely would.