Never call when they say they will call, never call back at all, the first time I took my jeep to have warranty work done, they said it would take a day or 2 since the parts were in stock, and said they'll give me a loaner, I drop it off overnight, I'm told I don't get loaner, 2 days later, no call or anything, when I call to check, they said they were waiting for parts and said they'll call me back and that they would give me a loaner... They never did, day 4, call to follow up, they said the'll call back with updates, that call never came.
Then on Friday afternoon they said to pick it up on Saturday, I told them I'm going out of town, so my wife would return the loaner and pick up my jeep, my wife gets there 7 months pregnant and with our 2 year old and 10 year old, she is told to drop off the loaner to the Chevy used car then walk back, she goes to drop it off and they had just close, then they tell her to drop it off at Chevy new cars, where someone actually assist her in carrying the car seat and the kids.
When I inspect my jeep, they grill has chemical damage, when I take it back, they could take it off, so they order a cheap copy of my grill. So not wanting to deal with them again I left it at that.
2 day ago I called to let them know the seals are leaking again, John the manager said he'll call me again, that call never happened.
My wife hates this place's service, this is the only place where we have had really bad experience, never at the Honda or their Chevy dealer.