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Criswell Chrysler Jeep Dodge RAM and FIAT
Gaithersburg, MD
810 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest groups of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Chrysler Jeep Dodge RAM, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary goal is to satisfy our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 810 reviews
July 06, 2024
First off, my experience was one of the best that I have ever had. Kerry was pleasure to work with…exceptional customer service. I thought I lost this car initially to another buyer, but the Team made it ha ever had. Kerry was pleasure to work with…exceptional customer service. I thought I lost this car initially to another buyer, but the Team made it happen. The process was completed from start to finish within two hours. My son was very happy with the car!!! Hands down…Kerry is one of the best at it! More
by rnewton72
Helpful July 06, 2024
Thong was a complete joy to work with! He made sure we received the best rate and warranty options. Hands down, he provided exceptional service! He made sure we received the best rate and warranty options. Hands down, he provided exceptional service! More
by rnewton72
July 01, 2024
I want to shout out to Leon Travis at Criswell Jeep in MD. He is the only one you need for your Jeep purchase. Very professional, detail oriented. It was amazing to work with him. Best car purchase experi MD. He is the only one you need for your Jeep purchase. Very professional, detail oriented. It was amazing to work with him. Best car purchase experience ever! More
by liamX
Employees Worked With
June 26, 2024
I was very pleased with my experience at Criswell Automotive. Peter Eaton was great, he was very knowledgeable, helpful, kind, and patient. Peter made the whole buying experience smooth and painless. Automotive. Peter Eaton was great, he was very knowledgeable, helpful, kind, and patient. Peter made the whole buying experience smooth and painless. I have been searching for a car for sometime now and have met many salesman who are just trying to make a sale but and when I was recommended to see Peter Eaton to show me a car, I knew he was the right guy for the task. Thank you!! More
by Tkm4745
Employees Worked With
June 22, 2024
I came in to do a buyout on my lease. Leon was very helpful in getting me in information that I needed to do the pre-work so that I was in and out in about 20-30 minutes. Would definitely Leon was very helpful in getting me in information that I needed to do the pre-work so that I was in and out in about 20-30 minutes. Would definitely come back. More
by AngelaB
Employees Worked With
May 23, 2024
What a shame that zero stars are not an option. Let me begin by saying that I've been coming to this dealership for years and have purchased, leased, and serviced multiple vehicles from this establ Let me begin by saying that I've been coming to this dealership for years and have purchased, leased, and serviced multiple vehicles from this establishment. I've built relationships with multiple team members, including management. And here I am in 2024 writing what will become a scathing review because no amount of past allegiance could detract from the absolute dumpster fire that this dealership, and particularly the service department, has become. Upon receiving my 2021 Challenger Redeye Widebody back from it's last service, I also received some extra damage. My front driver-side wheel was gouged, the front driver-side bumper was scratched, and I had a gigantic shop bolt in my rear driver-side tire! Ron Karolick, the Service Manager, apologized for the circumstances; however, he would only honor a repair if I brought it back to Criswell. No, thank you!! If you value your vehicles, do yourself a favor, and take them elsewhere. Criswell service techs are clearly the bottom of the barrel and have zero skill or accountability. Apparently management isn't any better. More
by teehaire
Employees Worked With
Ron Karolick
April 01, 2024
If you are looking for a new Jeep Leon Travis is the man to see. Leon was absolutely amazing to work with. He walked us through ordering our new Jeep with the options we wanted and kept in constant contac to see. Leon was absolutely amazing to work with. He walked us through ordering our new Jeep with the options we wanted and kept in constant contact while the Jeep was being built. Everything from the initial conversation to taking delivery of the new Jeep was fantastic thanks to Leon. Leon was transparent about everything from pricing to timing throughout the whole experience and delivered on everything he promised. We came from out of state to work with Leon and the service, pricing and whole experience was well worth the trip. Thank you Leon!! More
by costa02903
Employees Worked With
March 08, 2024
Called the dealership for a Jeep Grand cherokee Summit reserve, spoke to Russell, ended up taking that and 2 wagoneers! Extremely hard working dude who didnt stop for a second to make sure we got what we reserve, spoke to Russell, ended up taking that and 2 wagoneers! Extremely hard working dude who didnt stop for a second to make sure we got what we needed and just as important, what we wanted. Thank you Russell!!! More
by Abe S
January 30, 2024
The truck I purchased was competitively priced which triggered me to travel 2.5 hours to get it. The whole process was seamless and expedient. Our sales agent, Richard Beckett, was also very helpful thr triggered me to travel 2.5 hours to get it. The whole process was seamless and expedient. Our sales agent, Richard Beckett, was also very helpful throughout the whole process. My only complaint is with the finance manager regarding the sale of the extended warranties. Instead of telling you the full cost up front, they try to show how much it affects your payment which is misleading for the unsuspecting buyer. Also, when trying to cancel the extended warranty, the finance manager doesn't respond to emails or voicemails. More
by kbusavet
January 23, 2024
Russell is the best! He was very knowledgeable and helpful. Definitely recommend you go see him for your next purchase! He’ll take great care of you! He was very knowledgeable and helpful. Definitely recommend you go see him for your next purchase! He’ll take great care of you! More
by Alexis Cowan
