In October of 2017, I purchased 2 new vehicles at your dealership, totaling over 90K. This is the second time I have done this. One of the vehicles was a 2017 Dodge Durango. My only stipulation for options in this vehicle was a blue ray player / DVD system. Your sales manager, Ahsan Javeid, told me he could install an aftermarket system that would meet my needs. He was happy because he could sell a vehicle already on the lot instead of having to ship one in. Fast forward a bit and the installed system does NOT play blue ray as promised. I brought this to Ahsan’s attention. He did some research and found that there are NO aftermarket systems that play blue ray. Had I been told up front that there were no aftermarket options, I would simply have selected a different Durango to purchase and the sale would have continued. All the other options on the vehicle were nice, but not necessary. As a solution, Ahsan would have been happy to trade the vehicle in for me on another, but I would then have to eat almost 10 thousand in depreciation for HIS mistake. After discussing this, I was basically told “we value you as a customer because you buy lots of vehicles from us, but we aren’t going to do anything about that, because we are a business.” I told him I thought it would be nice if he would reimburse me for the cost of the unit, as he is the one that made the mistake about its capabilities. He told me he would get back with me. This was several weeks ago, and I have heard nothing.
The bottom line here from my perspective is I paid over 90 thousand dollars for vehicles and I didn’t get the one option I wanted. I am now stuck with a vehicle that will never have a blue ray system, and I refuse to trade in a vehicle so soon for so large a loss when the mistake was not mine. When I tried the “online chat” to just get the name of the General Manager, they actually hung up on me.
Stay away from this dealership. They do not follow through, their word is no good, and they will not fix mistakes they make.