Criswell Chrysler Jeep Dodge RAM and FIAT

Two years ago I couldn't find a vehicle that interested me enough to even think about buying, then recently I saw the FIAT 500 Sport. At first I wasn't impressed when seeing it on the street but I made the me enough to even think about buying, then recently I saw the FIAT 500 Sport. At first I wasn't impressed when seeing it on the street but I made the mistake of driving it and I knew I was hooked. I'm a sucker for cars that are just plain fun to drive and the Europeans have this down to an art. I won't bore you with unnecessary details about my negotiation to purchase except to say that I was impressed that Crystal H had only recently begun to sell this car. She was well versed on the particulars of the vehicle and most important to me, she didn't apply any unnecessary pressure to write a contract immediately and neither did her boss Giles B. I mention Dan L in this review because when we hit a snag with factory heated seats only being available in models with automatic transmission, he worked with me to have after market heated seats installed at what I believe is a reasonable price. I'm still waiting for the arrival of my Sport which rolled off the production line yesterday and is hopefully being transported as I write. I will do a follow up after I purchase it to let you know if there are any surprises in the contract. So far, all is good. Even FIAT USA customer service is impressed with Criswell's FREE two year oil change incentive. More

Very friendly staff, helpful. Notified me that my oil Very friendly staff, helpful. Notified me that my oil change was even without charge for me as the first 8 oil changes are free of charge for my new Very friendly staff, helpful. Notified me that my oil change was even without charge for me as the first 8 oil changes are free of charge for my new vehicle. GREAT!! More

Irene was prepared for us when we arrived. She already had a car picked out for us and really did her research. When we arrived, knowing we had some credit problems, she was honest and sent us to the rig had a car picked out for us and really did her research. When we arrived, knowing we had some credit problems, she was honest and sent us to the right people. She stuck with us the whole time and really looked out for us. She followed up with emails and call and we really appreciated them! More

Irene was knowledgable, professional, friendly and helpful! She made this buying experience fun! I would recommend her wholeheartedly! I've enjoyed my little red convertible and already have put the t helpful! She made this buying experience fun! I would recommend her wholeheartedly! I've enjoyed my little red convertible and already have put the top down on numerous occasions. I love it! More

Irene was very knowledgeable about the Fiat 500. I asked Irene was very knowledgeable about the Fiat 500. I asked a ton of questions over a 2 month period and she never Waivered. They offered me incentive Irene was very knowledgeable about the Fiat 500. I asked a ton of questions over a 2 month period and she never Waivered. They offered me incentives I didn't even know were available to me. I would recommend them to anyone looking for a snazzy new vehicle, like the 500 POP!! More

Irene & Giles made my car shopping experience the bestest ever! Purchased my 500c Lounge Fiat & could not be more happier! My car will be coming in a few wks & I can't wait. Can not express how thank bestest ever! Purchased my 500c Lounge Fiat & could not be more happier! My car will be coming in a few wks & I can't wait. Can not express how thankful & appreciative I am for Fiat Gaithersburg! In one word: Perfection! More

I bought my Fiat 500 Sport after trading in my Porsche Cayman S. This was one of the best ideas I have ever had because it was one of the BEST purchasing experiences I ever had. Irene of Criswell Fiat is Cayman S. This was one of the best ideas I have ever had because it was one of the BEST purchasing experiences I ever had. Irene of Criswell Fiat is a gem. and the car the Fiat 500 Sport is a peppy little bomb with a Bose stereo comfortable, fun to drive and gets outrageous mileage. Would and HAVE HIGHLY recommend Criswell Fiat and Irene and Giles any day. More

Carl was great to work with, honored the Consumer Reports Build/Buy pricing, and went out of his way to treat us with respect. They played none of the typical "games" some dealerships engage in and Build/Buy pricing, and went out of his way to treat us with respect. They played none of the typical "games" some dealerships engage in and made sure we got the car we wanted for the original agreed upon price. After some bad experiences with local Jeep dealerships in VA, was willing to buy the Jeep in MD because of their service. More

Best new car buying process used in a long time. Conducted the whole buying process via the Internet and email. Carl obtained the exact vehicle based on my specifications and didn't try to sell me Conducted the whole buying process via the Internet and email. Carl obtained the exact vehicle based on my specifications and didn't try to sell me one they already had in stock. Criswell completely honored the USAA special pricing on my vehicle and even offered all manf. rebates available saving us in the end more than $5k. They even offerredmore for my trade when we arrived at the dealership. No haggling, no hassle, whole process was completedly stress free. We were in and out of the dealership in two hours. We would definitely recommend Criswell (a USAA preferred dealer) to everyone. More

We used Consumer Reports to find the dealership with the best possible price and Criswell beat out other dealerships by several hundred dollars. We worked with Carl Wilhelm and ordered a Grand Cherokee Over best possible price and Criswell beat out other dealerships by several hundred dollars. We worked with Carl Wilhelm and ordered a Grand Cherokee Overland with all the features we wanted at the best price. Mr. Wilhelm called when the Jeep came in about five weeks later and we bought it the next weekend. We love our new Jeep and look forward to driving it for many years. More