Criswell Chrysler Jeep Dodge RAM - Service Center

My name is Assadollah Lotfalikhan Zand and today I went to get my oil changed with my service advisor Vanessa Gageiro and she was amazing and always does an amazing job. I just am so happy to have her help to get my oil changed with my service advisor Vanessa Gageiro and she was amazing and always does an amazing job. I just am so happy to have her help! More

Mike Osegueda should become Criswell’s Tech Manager! We purchased a Jeep Renegade (2019) but for some reason the siriusXM only displayed channels 0 and 1. After several tries by myself, my husband, the We purchased a Jeep Renegade (2019) but for some reason the siriusXM only displayed channels 0 and 1. After several tries by myself, my husband, the Jeep Specialist (salesman), Mike solved the problem in 2 minutes!!! When I purchased my other car, the dealership set up an appointment with a technology specialist to teach the new owners how to program all the new car technology. I think Criswell should promote Mike and offer him to be Criswells technology manager so that new owners can learn how to operate their new car technologies!! More

Awesome service! I met Harry when I took my car in for service. He was personable, professional, considerate, and a pleasure to work with. I was very impressed that he I met Harry when I took my car in for service. He was personable, professional, considerate, and a pleasure to work with. I was very impressed that he took a lot of time with me to explain everything, and answered all my questions, so I thoroughly understood what was going on, and got everything taken care of. Thank you, Harry, for the awesome service! More

World class service. I brought my 2019 jeep wrangler in to have running boards installed and have the service tech look at damage on the front bumper that I didn't notice I brought my 2019 jeep wrangler in to have running boards installed and have the service tech look at damage on the front bumper that I didn't notice upon delivery because of a downpour of rain. Vanessa addressed the issue, installed the running boards and I was on my way. Great service!! More

Excellent service advisor at Criswell Jeep Based on my years of frequenting Criswell Jeep service department, Vanessa is excellent. She listens to my concerns, takes the time to have them addr Based on my years of frequenting Criswell Jeep service department, Vanessa is excellent. She listens to my concerns, takes the time to have them addressed, and keeps me informed of the progress. Yes; there have been problems with the service department. However, she is helping to improve the customer service there. More

Poor work ethics Never call when they say they will call, never call back at all, the first time I took my jeep to have warranty work done, they said it would take a d Never call when they say they will call, never call back at all, the first time I took my jeep to have warranty work done, they said it would take a day or 2 since the parts were in stock, and said they'll give me a loaner, I drop it off overnight, I'm told I don't get loaner, 2 days later, no call or anything, when I call to check, they said they were waiting for parts and said they'll call me back and that they would give me a loaner... They never did, day 4, call to follow up, they said the'll call back with updates, that call never came. Then on Friday afternoon they said to pick it up on Saturday, I told them I'm going out of town, so my wife would return the loaner and pick up my jeep, my wife gets there 7 months pregnant and with our 2 year old and 10 year old, she is told to drop off the loaner to the Chevy used car then walk back, she goes to drop it off and they had just close, then they tell her to drop it off at Chevy new cars, where someone actually assist her in carrying the car seat and the kids. When I inspect my jeep, they grill has chemical damage, when I take it back, they could take it off, so they order a cheap copy of my grill. So not wanting to deal with them again I left it at that. 2 day ago I called to let them know the seals are leaking again, John the manager said he'll call me again, that call never happened. My wife hates this place's service, this is the only place where we have had really bad experience, never at the Honda or their Chevy dealer. More

Wonderful person and willing to help on top of the world. Michael is one guy I would recommend everyone. He is kind, honest and super helpful. He would go out of the way to help you get what you need to get t Michael is one guy I would recommend everyone. He is kind, honest and super helpful. He would go out of the way to help you get what you need to get things done. If I had a option of 7 stars instead of 5, I would go for it. Cheers! More

Never have loaner cars available!! When I purchased my vehicle and extended service and warranty plan they made it sound easy to call make an appointment get a loaner . Forget it. Eve When I purchased my vehicle and extended service and warranty plan they made it sound easy to call make an appointment get a loaner . Forget it. Even for recall repairs it was almost 2 months to make an appointment. When I took it in for a tuneup/oil change I was told 2 and 1/2 hours if I wanted to wait. 4 + hours later I got my vehicle back. The whole service department needs reorganization and they need loaner vehicle availability for those of us who spent a lot of money on warranty plans. More

She is a great service adviser with Criswell She is great with follow up on emails in giving you updated status of your vehicle. An asset to Criswell Jeep/Dodge. Would recommend this great serv She is great with follow up on emails in giving you updated status of your vehicle. An asset to Criswell Jeep/Dodge. Would recommend this great service team they have at that location. Definitely a 5-Star from time you bring in and the time you leave. Thank you for great service. More

Excellent Service Hi Patrick Thank you and the Criswell family for an exceptional service.. I'm very happy I made the decision to drive down to Gaithersburg to make Hi Patrick Thank you and the Criswell family for an exceptional service.. I'm very happy I made the decision to drive down to Gaithersburg to make my purchase. I was very impressed and satisfied with the service I recieved, not only by the staff I worked directly with but also the once I came into contact with.. I look forward to working with you and the Criswell family in the future. I will recommend you to all my families and friends. Thank again Natalee More