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Criswell Ford of Woodstock
Woodstock, VA
359 Reviews
Criswell Ford of Woodstock carries a huge selection of new and pre-owned vehicles in Virginia and the Shenandoah Valley. If you’re looking to lease or finance your next Ford, Criswell Ford has competitive lease specials and financing options on new Ford vehicles. Criswell Ford also has an extensive collection of quality pre-owned and certified vehicles at affordable prices to suit your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 78 service reviews
March 27, 2026
Excellent service on my 2014 Escape. Very pleased with the quality of work and the quality from Emily. Very pleased with the quality of work and the quality from Emily. More
by Tlambert2619
March 27, 2026
I really like this dealership and normally trust them. But my recent trip left me wondering about a few things. Overall I’ve never had any issues except this time. But my recent trip left me wondering about a few things. Overall I’ve never had any issues except this time. More
by Nshipe46
Employees Worked With
Emily
March 24, 2026
Great place to get a vehicle and service on your vehicle. People are so nice and helpful. People are so nice and helpful. More
by adapplicators
March 20, 2026
Everyone was pleasant to work with. And they also got me in and out fast. And they also got me in and out fast. More
by Andrewk363
Employees Worked With
March 19, 2026
Great staff, Brittany and Shannon always take care of us and are vehicles. Excellent customer service, Brittany and Shannon are great asset to the company. Fast service and always makes sure if we need a ri and are vehicles. Excellent customer service, Brittany and Shannon are great asset to the company. Fast service and always makes sure if we need a ride home or pick us up when service is complete. More
by Tammyknight14
February 14, 2026
I used the body shop to repair damage to the front of my truck. They did a very good job, even pulled trailer hitch from rear and locked it inside the cab to prevent theft, something I forgot to do when I d truck. They did a very good job, even pulled trailer hitch from rear and locked it inside the cab to prevent theft, something I forgot to do when I dropped it off night before appointment. More
by temmart
Employees Worked With
Not sure on names
January 19, 2026
I have never left a review for anything. But after this the experiece today; I recently bought new tires from Criswell and the dealership was not the lowest price. Dealer did not Road Force But after this the experiece today; I recently bought new tires from Criswell and the dealership was not the lowest price. Dealer did not Road Force balance the first time, had to take it back a argue my case (it is recommended and new cars are Road Forced. Today I was told Criswell Ford does not offer free rotation, I suggest you go to one of the independents or Discount Tire. Every time I have tried Criswell Ford other than when the early team was in place (Mr. Perry and team) it has been people who don't know answers and a hassle. I was planning to look at a new vehicle for my wife while waiting, I left. Wish Mr. Criswell had an idea of the issues. I guess I'll take Luray Ford up on their offer to pick up my truck and service it in the future. More
by kslear
Employees Worked With
I don't know it was between two ladies in the service bay
January 14, 2026
After dealing with another dealership's service department and their "part-changers" who were totally clueless, I decided to take my vehicle to Criswell Ford in Woodstock. These folks had actual department and their "part-changers" who were totally clueless, I decided to take my vehicle to Criswell Ford in Woodstock. These folks had actual mechanics and technicians who almost immediately diagnosed the problem and promptly fixed it. I was truly impressed with the whole process. A shout-out to Brittany is in order also; she communicated at all the appropriate times and kept me in the loop. Excellent service! More
by Marshall
Employees Worked With
January 12, 2026
We had been having issues with a parasitic draw on the 12volt battery and they kept working on it until it was resolved. Very happy with the level of service provided and the continuous follow up appointm 12volt battery and they kept working on it until it was resolved. Very happy with the level of service provided and the continuous follow up appointments until they solved the issue. More
by matthewlmrosko
January 01, 2026
They were very accommodating setting up an appointment to address my issue. The issue was resolved, and the customer service was excellent. address my issue. The issue was resolved, and the customer service was excellent. More
by Getadog42
Employees Worked With
