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Criswell Honda
Germantown, MD
2,994 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction.
We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,994 reviews
February 21, 2017
Respectful and fair Eric was great to work with. He gave me time to thoroughly get acquainted with the car without pressure. All my questions and concerns were resolved Eric was great to work with. He gave me time to thoroughly get acquainted with the car without pressure. All my questions and concerns were resolved. The price determination was fair. I am thrilled with my car. It is worth a visit to this dealership if you are in the market for a car. More
by Newcarowner
Employees Worked With
Eric Konan
February 21, 2017
Informative Information and options clear and able to get questions answered. Good follow up, appreciate the friendliness and openness approach. Was easy to work Information and options clear and able to get questions answered. Good follow up, appreciate the friendliness and openness approach. Was easy to work with Kevin More
by Carson
Employees Worked With
Kevin Ferguson
February 16, 2017
Great The Work done very quick and good quality the service advisor was kind and helpful and everything on the vehicle seemed to be done correctly The Work done very quick and good quality the service advisor was kind and helpful and everything on the vehicle seemed to be done correctly More
by Yaboibillnye
Employees Worked With
Juan Joya
February 16, 2017
Great Service Victor and Victor were great and they work with me on my requests explaining was I need they where friendly and explain all the parts in the process Victor and Victor were great and they work with me on my requests explaining was I need they where friendly and explain all the parts in the process of buying the car More
by nadaquever
Employees Worked With
Victor Castro, Victor Azari
February 14, 2017
A kind explanation The employee, Steve Kwon, gave me a kind explanation in detail and also he picked me up twice. When I called him, he was tender to me anytime. The employee, Steve Kwon, gave me a kind explanation in detail and also he picked me up twice. When I called him, he was tender to me anytime. More
by happy
Employees Worked With
Jim Walker, Steve Kwon
February 12, 2017
Used Car Sales and Finance Dept were fantastic Jae in used cars is fantastic. His mechanical knowledge of Honda vehicles and his friendly personality while test driving, brought us back to him aft Jae in used cars is fantastic. His mechanical knowledge of Honda vehicles and his friendly personality while test driving, brought us back to him after visiting other places. Jae was with another customer upon our arrival but had the manager there ready to help too. Calvin took us over to financing where we meet Jessica. She went through all the options in detail and was able to meet our credit union rates. They had the car detailed while we finished financing. Highly recommend the Used Car team and Jessica! More
by JK
Employees Worked With
Jae Lim, Jessica Baum, Calvin Young
February 10, 2017
Great Experience! It was a refreshing experience to have knowledgeable sales and finance personnel that take the time to answer all questions, even after the purchase! It was a refreshing experience to have knowledgeable sales and finance personnel that take the time to answer all questions, even after the purchase! Highly recommend! More
by RR
Employees Worked With
Andy Russo, Kevin Ferguson
February 09, 2017
service department rip-off I have an obvious battery drain in circuit 23 backup. I had to pull that fuse to keep the battery from going dead. I took it in to get it diagnos I have an obvious battery drain in circuit 23 backup. I had to pull that fuse to keep the battery from going dead. I took it in to get it diagnosed, they charged me $140 and said they could not find anything wrong. They replace the fuse and it went dead in two days. I even isolated the circuit for them. To diagnose that problem you need to pull the interior fuse box and disconnect various connectors from the back until the amp flow across the battery stops. It's a fairly simple procedure. They didn't even try! More
by CARL F SHERMAN
Employees Worked With
Mike Cohen
February 08, 2017
Fully satisfied repeat customers Once again an outstanding purchase experience....our 3rd Odyssey from Criswell! Kwame Odom, Esteban Mesa and Jessica Baum all exhibited the personali Once again an outstanding purchase experience....our 3rd Odyssey from Criswell! Kwame Odom, Esteban Mesa and Jessica Baum all exhibited the personalized professionalism that I have come to expect from the staff at Criswell. All expectations for courtesy, technical knowledge, and listening skills were totally fulfilled. Our thanks for another great experience with the folks at Criswell Honda. More
by Poolesvillager
Employees Worked With
Esteban Mesa, Jessica Baum, Kwame Odum
February 07, 2017
So pleased! I came to look at a car I saw online that I was interested in. It was there and Jay the Used Car salesman came right out and seriously was beyond a I came to look at a car I saw online that I was interested in. It was there and Jay the Used Car salesman came right out and seriously was beyond amazing through the whole process. He related to why I told him I was there, I bought a used Acura last year in VA and these people sold me an absolute lemon and I have been stuck with this car and it's massive depreciation of problems throughout the year despite me doing everything necessary to treat it completely well and the never ending service needs. Jay said he was a former Acura and Honda mechanic and I told him I wanted to get back to a Honda. He gave me background on my Acura and was beyond helpful having me confirm my original belief that I wanted to get back to a Honda. Again, I can not say enough how off the charts amazing Jay was through the whole entire process. I felt completely comfortable throughout the process and Jay has a gift of making one feel like Jay has been like a friend from the past. And Jessica from finance was also great through that process and her knowledge and advice was a perfect fit along with my New Honda. I ended up with all that I believed to be necessary for my car with Jessica and she too was an absolute pleasure to work with through my very enjoyable process of buying my car. My hats are off to both Jay and Jessica. You have to very good people there and I am pleased for they being chosen to be the ones who worked with me through my process of buying my car. And Jay finished off after I was done with Jessica, where he put on my plates and helped me program my phone to the blue tooth. And yes, I have already bragged about my great experience to friends who know of my purchase, that Jay was an absolute super hero and perfect salesman to assist throughout the whole process and Jessica giving me the perfect fits of extras that I am comfortable in having for my new car. Yes I would refer others as I have spoken well so far to those whom are aware so far of my purchase. Criswell Honda of GermanTown has my respects off of Jay and Jessica. A sincere thanks to Jay and Jessica. And Gary from service called me today about wanting to see when I could get in for my Lojack installation. He too was a pleasure to talk to and I look forward with meeting him next week upon my installation of my Lojack system. Again, hats off in my mind with Criswell Honda of Germantown. Thanks for the very good Experience. -Matt More
by Mm
Employees Worked With
Jae Lim, Jessica Baum
