
Criswell Honda
Germantown, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Excellent service. My salesman Kwame and the business manager, Jessica, both went above and beyond for me. Kwame was able to locate the car I wanted and went out of his My salesman Kwame and the business manager, Jessica, both went above and beyond for me. Kwame was able to locate the car I wanted and went out of his way to make sure I got everything I needed. Jessica took care of all my paperwork and made sure my previous car was taken care of as well. This is the third car I've bought from this dealership and I will continue to return for other services. More
Oil Change I came in for scheduled maintenance and had the pleasure of working with Andrew. Super nice gentleman, explained everything out for me and made my exp I came in for scheduled maintenance and had the pleasure of working with Andrew. Super nice gentleman, explained everything out for me and made my experience the best it could be. More
Andrew rocks! Came in for some routine maintenance and Andrew explained everything so I knew exactly where my money was going! Would definitely recommend, couldn't Came in for some routine maintenance and Andrew explained everything so I knew exactly where my money was going! Would definitely recommend, couldn't ask for anything better! More
Exceptional service and always worth the extra drive!!! From the moment, I walked into the Service department , Service advisor Andrew Becker has been extremely helpful, honest and a pleasure to work with. From the moment, I walked into the Service department , Service advisor Andrew Becker has been extremely helpful, honest and a pleasure to work with. I started to go to Criswell since 2005 and make the extra drive because of the service. These days, finding great customer service is hard to find and I can honestly say Andrew is top notch. it's more of that small mom and pop comfortability that you rarely experience anywhere these days. No one wants to have to take their car in for service, but at least here.. It's quick easy and working with someone so friendly and honest kind makes taking your car in more enjoyable. More
Excellent customer service ever! My experience with Kwame Odum really exceeded my expectation in everything. He was patient, courteous and professional in answering all questions bot My experience with Kwame Odum really exceeded my expectation in everything. He was patient, courteous and professional in answering all questions bothering me before I walked into Criswell door. I would not hesitate a minute recommending Criswell Honda to anyone thinking of buying a car. More
Excellent customer service. Worked with a gentalman by the name of Andrew Becker. Mr. Becker helped me set up the service on my vehicle and kept me informed about everything I ne Worked with a gentalman by the name of Andrew Becker. Mr. Becker helped me set up the service on my vehicle and kept me informed about everything I needed to know. He was extremely nice and very polite. I will be returning to service my vehicle here. More
Kwame Odum, very professional and highly recommended Dealing with car dealer can be a headache but not with Kwame. He was the first person responded to my request, which is about 1.5 minutes after I had Dealing with car dealer can be a headache but not with Kwame. He was the first person responded to my request, which is about 1.5 minutes after I had the online request filled. I already had test drive so knew what I need. What I need to do is just go with whoever offers me the lowest price. Kwame is honest, professional and works hard and finally won the bid. I almost decided to go with another dealership, but was impressed by his honest and insistence. He deserved the deal. More than that, he is willing to spend time with you answers if all questions you may have. Explained everything in details, even after the transaction is done. Very impressed! Highly recommended! Victor is also very nice and straightforward. Overall a very good new car buying experience. More
Great Customer Service! During winter storm came in for multi inspection and normally take a few hours but Teddy Pak made sure it was done with in 45min. Great Customer Serv During winter storm came in for multi inspection and normally take a few hours but Teddy Pak made sure it was done with in 45min. Great Customer Service More
Professionalism at it's finest! My experience was outstanding. Everything I was told prior to walking in the door was exactly what was honored. This was different than I found with o My experience was outstanding. Everything I was told prior to walking in the door was exactly what was honored. This was different than I found with other salespeople from other dealerships and was quite satisfying. I felt that I was treated kindly and professionally with my best interests in mind. Kevin was thorough and knowledgeable about the car I had interest in buying. He understood specifics and catered to me rather than himself. I couldn't be more thankful and prouder from whom I bought my new vehicle. Andy was also fantastic in helping with my financial choices and was clear and concise as well as a gentleman. I would highly recommend these guys to others interested in purchasing from Honda in general. More
Service for my 2013 accord Quick and professional check in. Warranty and maintenance work completed in a timely fashion. Waiting area nicely stocked with snacks and coffee. V Quick and professional check in. Warranty and maintenance work completed in a timely fashion. Waiting area nicely stocked with snacks and coffee. Vehicle was hand washed and waiting as soon as checkout process was complete. More