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Criswell Honda

Germantown, MD

4.8
2,990 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction. We look forward to giving you the best automotive experience you've ever had!
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19525 Amaranth Drive

Germantown, MD

20874

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Showing 2,990 reviews

December 20, 2016

Excellent service. My salesman Kwame and the business manager, Jessica, both went above and beyond for me. Kwame was able to locate the car I wanted and went out of his More

by Amanda Rohrbaugh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Baum, Kwame Odum
Dec 27, 2016 -

Criswell Honda responded

We're so glad that you had another great sales experience with us Amanda! Your review for Kwame and Jessica is most appreciated. We look forward to continuing to go above and beyond for you in the future!

December 20, 2016

Oil Change I came in for scheduled maintenance and had the pleasure of working with Andrew. Super nice gentleman, explained everything out for me and made my exp More

by Elysium
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Becker
December 20, 2016

Andrew rocks! Came in for some routine maintenance and Andrew explained everything so I knew exactly where my money was going! Would definitely recommend, couldn't More

by Ggursky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Becker
Dec 27, 2016 -

Criswell Honda responded

Thank you for the awesome review, we think you rock! Your review and comments for Andrew were most appreciated. We also thank you for the recommendation, we couldn't ask for a better customer.

December 20, 2016

Exceptional service and always worth the extra drive!!! From the moment, I walked into the Service department , Service advisor Andrew Becker has been extremely helpful, honest and a pleasure to work with. More

by Tdotmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Becker
Dec 27, 2016 -

Criswell Honda responded

Thank you so much for your review and for the kind comments about Andrew and our service department. Knowing that our customers are comfortable and enjoy working with us is what we hope for in every service experience! We appreciate you making the trip out to see us and look forward to keeping your car in top-notch running order.

December 20, 2016

Excellent customer service ever! My experience with Kwame Odum really exceeded my expectation in everything. He was patient, courteous and professional in answering all questions bot More

by Samuel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kwame Odum
Dec 27, 2016 -

Criswell Honda responded

We're so glad you had an awesome buying experience at Criswell with Kwame. Thanks so much for your business and for your recommendation Samuel, we certainly appreciate it!

December 20, 2016

Excellent customer service. Worked with a gentalman by the name of Andrew Becker. Mr. Becker helped me set up the service on my vehicle and kept me informed about everything I ne More

by CruzControl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Becker
December 18, 2016

Kwame Odum, very professional and highly recommended Dealing with car dealer can be a headache but not with Kwame. He was the first person responded to my request, which is about 1.5 minutes after I had More

by Ted Zheng
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Azari, Kwame Odum
December 17, 2016

Great Customer Service! During winter storm came in for multi inspection and normally take a few hours but Teddy Pak made sure it was done with in 45min. Great Customer Serv More

by jarias922
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teddy Pak
Dec 27, 2016 -

Criswell Honda responded

We make sure to take care of our customers in all kinds of weather! We appreciate your review and shout-out to Teddy. Thank you jarius922 for being a great customer!

December 17, 2016

Professionalism at it's finest! My experience was outstanding. Everything I was told prior to walking in the door was exactly what was honored. This was different than I found with o More

by JEFFREY B ALBURGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Russo, Kevin Ferguson
Dec 27, 2016 -

Criswell Honda responded

Thank you for your fantastic review Jeffrey! We're proud to have provided you with a five-star sales experience and happy you are a member of the Criswell family. We appreciate your feedback and look forward to taking great care of you and your new car in the future!

December 16, 2016

Service for my 2013 accord Quick and professional check in. Warranty and maintenance work completed in a timely fashion. Waiting area nicely stocked with snacks and coffee. V More

by NSXavier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Becker
Dec 19, 2016 -

Criswell Honda responded

Our goal is a happy customer, we're glad that you had a five-star service experience! We appreciate your business and your review.

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