Criswell Honda

Good experience, enough to return Both of these gentlemen were extremely helpful in explaining and answering all of our questions and concerns. Making sure we knew and understood every Both of these gentlemen were extremely helpful in explaining and answering all of our questions and concerns. Making sure we knew and understood every single detail and information of the entire process. Highly recommend asking for Kwame or Andy if you visit Criswell. Thank you! More

Best Car Buying Experience I purchased my a used van from here on September 21st, 2016. Ali Nassabeh contacted me very quickly after I sent an e-mail inquiry since I'd found the I purchased my a used van from here on September 21st, 2016. Ali Nassabeh contacted me very quickly after I sent an e-mail inquiry since I'd found the van online. When I went in to the dealership, I was greeted kindly and Mr. Nassabeh worked quickly and efficiently to see to my needs. He listened to what I needed and was very informative and helpful in helping me to inspect the vehicle and assure that it was what I really wanted. Mr. Nassabeh was courteous and straightforward. I was dreading purchasing another vehicle due to having just lost my van to a total loss accident. Criswell Honda Germantown made my experience more positive than I could have ever imagined and I am forever grateful. More

My salesperson - Kwame Odum My experience of buying a car from Kwame was excellent. He is very knowledgeable about the car, and he was not a high pressure sales person, which I My experience of buying a car from Kwame was excellent. He is very knowledgeable about the car, and he was not a high pressure sales person, which I truly appreciate. Mr. Odum is a very good teacher and very patient with us. He spent more than 1/2 hour in teaching us all the new features of our car. We truly appreciate him and will recommend him to our friends. More

Kevin Ferguson was great to deal with! Kevin contacted me almost immediately after I filled out the TrueCar application. He was friendly and helpful. He got back to me quickly whenever I a Kevin contacted me almost immediately after I filled out the TrueCar application. He was friendly and helpful. He got back to me quickly whenever I ask him for anything. He did a great job explaining all the car functions and worked to get me through the process without having to spend all day. Andy Russo in finance was also excellent to deal with. Really everyone including Honda employee's I just randomly passed were all pleasant. Besides, I'm a Honda guy. This will be my third Accord and I expect to get a decade out of this car like I did my previous two. Change the oil and they just run. Kevin promised he would have a long term relationship with me. Someone should tell him I won't need a new car until 2026. More

Helpful The whole sales team was helpful, not pushy. My questions were answered and the staff worked with me to make sure I got a car I could enjoy and afford The whole sales team was helpful, not pushy. My questions were answered and the staff worked with me to make sure I got a car I could enjoy and afford. More

Great Service My wife and I purchased our new Honda Pilot on Sunday September 25, 2016 from Criswell Honda in Germantown, MD and had a great experience. We initial My wife and I purchased our new Honda Pilot on Sunday September 25, 2016 from Criswell Honda in Germantown, MD and had a great experience. We initially came in for a vehicle test-ride and left with a new Pilot!! Our Sales Consultant John Hicks and Business Manager Jessica Baum were very helpful answering all our questions and went above-and-beyond in ensuring that our experience was great. We are looking forward to many years of exciting family trips in our new Pilot! Thanks Criswell! More

Great experience The whole team was very helpful when we came in to purchase our used vehicle. Jae Lim and Jessica Baum made everything quick and easy. The whole team was very helpful when we came in to purchase our used vehicle. Jae Lim and Jessica Baum made everything quick and easy. More

Honda Civic EXT We worked with Kevin by phone for a few days before making the trip to Germantown to see the car. Once we got there Kevin was able to make he buying We worked with Kevin by phone for a few days before making the trip to Germantown to see the car. Once we got there Kevin was able to make he buying process as smooth as possible. I really don't care for buying cars, because the process can take so long, but this time was out shortest trip. I was prepared with all the necessary documents and financing, so I'm not sure if that helped. Once we were done with the purchase process Kevin made sure to go over all the features of the car to make sure we knew everything the car was capable of. Jim in finance was great! He went over all the paperwork and suggested extras that may be useful for our situation. Overall happy with the dealer and car! More

Pleasant and efficient Greeted immediately, promptly and efficiently serviced, all questions answered and completed within the time estimated. Even though it is a bit of Greeted immediately, promptly and efficiently serviced, all questions answered and completed within the time estimated. Even though it is a bit of a trip for me I plan to continue all service with Criswell Nissan. More

Damaged caused by the Criswell Honda Service Dept The people at this dealership damaged my vehicle and are refusing to resolve the issue. I took it in for a recall issue reluctantly because in the pas The people at this dealership damaged my vehicle and are refusing to resolve the issue. I took it in for a recall issue reluctantly because in the past something else always goes wrong when I refuse to do one of their expensive recommendations. I explained to the two service techs that prior to them repairing my car that my front passenger door opened and closed without any issues. The following day after visiting this place the door is now rubbing against the front fender. They explained that the repairs they did, had nothing to do with that area of the car, and blamed the shifting door on a dent that has been in my car for the past 4 years in the rear 1/4 panel. They even suggested that somehow I may have hit under the vehicle causing this door to now shift. I called the manager and have not received a reply as yet. I am assuming that he will regurgitate the same nonsense as his employees. During the service they told me I needed $1800 in repairs, which I was unable to complete, since receiving my car, I've had difficulties to starting twice, and a vibration when breaking from about 65mph. Of course they want me to pay almost $200 for diagnostic tests when I didn't have these issues prior to them laying a finger on the car. Needless to say I will not be returning and I will exhaust every measure to ensure that this matter is dealt with. After being contacted by one of the owners on Yelp, he asked for my number and said a manager will contact me. I explained the issue to the manager who asked that i come back in with the car to take a look. He explained to me exactly what I told them, as if I cannot see what the problem was with the car, and said there was no way they could have done the damage, although that is exactly where they place the lift when repairing a vehicle, and the problem started the following day. He said I might have t a curb, as people do that from time to time. I really wish I had checked their reviews on here and on the Better Business Bureau (D- rating) prior to coming to this place. I will be filing a complaint against them for the damages caused and also notified the MD State Attorney Generals office. Please be careful with these people. My wife and I were interested in purchasing a Dodge Durango from their Gaithersburg Md dealership and will 100% look elsewhere. More