Criswell Honda

Purchase of Honda CR-V EX-L AWD Victor Castro was a genuine pleasure to work with. He is an asset to the Criswell dealership. May the Lord continue to bless his life as he cares f Victor Castro was a genuine pleasure to work with. He is an asset to the Criswell dealership. May the Lord continue to bless his life as he cares for others. More

perfect, no pressure car buying experience This my second card Crystal Honda thanks to the great service from Kwame Odum. Loved the no pressure car buying experience. Thanks to Andy Russo the This my second card Crystal Honda thanks to the great service from Kwame Odum. Loved the no pressure car buying experience. Thanks to Andy Russo the financial transactions where quick too. I can only recommend Kwame if you like to get all the information you need, great service and like to have fun while doing so. More

Excelent job , !!!! very good salesman We are very happy with Luis, he knows about the different cars performance, technical information, fixtures, etc. we spend productive time with hi We are very happy with Luis, he knows about the different cars performance, technical information, fixtures, etc. we spend productive time with him, he is educated, polite, patient, my daughter and I are very satisfy with the models that we chose. Thank you very much again Luis. More

Horrible Customer Service We went to Criswell Honda to look at a Pilot. We were approached by John when we walked into the showroom. We explained what we were interested in and We went to Criswell Honda to look at a Pilot. We were approached by John when we walked into the showroom. We explained what we were interested in and he proceeded to tell us there were some out on the lot we could look at. I explained I was mostly interested in looking inside to get a sense of how big the car is. John pointed outside and told us to take a look. We walked outside and he stayed inside! We thought ok maybe the car will be open, nope, locked. We went straight to our car and left. The customer service that Criswell advertises was non existent for us. I sent a follow up email to the General Sales Manager to express our disgust and got NO response. Would not ever recommend this dealership! More

Straightforward Price, Wonderful Sales Experience I purchased my first car thanks to the wonderful sales experience from Dominique Vattuone. I shared the same sentiment with a lot of other reviewers t I purchased my first car thanks to the wonderful sales experience from Dominique Vattuone. I shared the same sentiment with a lot of other reviewers that he is the kindest and most honest salesperson I encountered. In my interactions with other dealerships, I find that they exaggerate the information and sometimes throw in misleading lies. However, I was fortunate enough to encounter Dominique when I called Criswell Honda. I got a Edmund's Price promise from Criswell, went over the math with him, gave a counter offer, and he provided me with a great offer that other dealers would find hard to beat. The quote was straightforward, and when I got there, there was no hidden fees: I paid what we agreed upon. For car buyers, you cannot beat a great and honest price. Additionally, the service Dominique provided was excellent; five words: he treats you with care. Even though he was busy, he took time to walk me through the car and made sure that the car was in tip top shape before I drove it off. He is truly a pleasure to work with, and I would definitely recommend him to all my friends and family. For car buyers, I recommend that you (1) do you research, (2) find some good quotes like Edmund Price Promise, and (3) go to Dominique for your purchase. More

Wonderful Sales Experience My son just purchased/leased his first car from Dominique Vattuone. My family has been working with Dominique for many years and it only made sense t My son just purchased/leased his first car from Dominique Vattuone. My family has been working with Dominique for many years and it only made sense that my son go to Dominique when it came time to purchase a car. Dominique is the most kind and honest person I have ever encountered; not only in car sales but in general. It is always a true pleasure to work with him. If anyone is ever in need of either leasing a car or purchasing a used or new car, I wouldn't hesitate to recommend Dominique. I wouldn't deal with anyone else. More

new truck just got a New Honda Pilot. I was happy with all service that the sale man, His name is Victor Castro. He was so nice and be patient with me . I pr just got a New Honda Pilot. I was happy with all service that the sale man, His name is Victor Castro. He was so nice and be patient with me . I prefer if any one need to buy the new car should go to Criswell Honda 19525 Amaranth Drive Germantown, MD 20874 and ask for Victor Castro. Love the service , love the new car and love the good deal. More

Criswell Honda: role model for any business First look: Awesome. I had previously gone to another Honda dealer in Rockville earlier in the week, but the gentleman there was either having a bad First look: Awesome. I had previously gone to another Honda dealer in Rockville earlier in the week, but the gentleman there was either having a bad day or just not into it. I left that test drive knowing nothing of the Accord that i drove and un-impressed, and it was only a 10 minute drive. So let's check Criswell Honda. When i got to Criswell, Kwame Odum immediately took me out within 5 minutes for a test drive. During the 25 minute test drive, he expertly discussed and showed me all the features of the car. I felt like I was in a top notch driving instruction school, showed me the cameras, the extra details. special features, etc...and then on the road he showed me the car's capabilities. I was sold in the first 10 minutes of the drive. It was awesome. Buying Process: Awesome When we got back to the office, I had already done my research and had a general target price. In about 15 minutes time of discussion, their best offer was provided. I asked to go home to think it over. No grasping or xxxxxxto make me purchase "tonight or the deal's gone"...none of that like another place I had visited. Actual Sale: Awesome After two days of thought, I went back and decided to buy. During the sale paperwork, another Honda up north in Frederick that I had previously talked with called and offered a slightly ($150) better offer. That dealership called and I told Kwame. Kwame was courteous and waited patiently for my call and basically said, "hey, no pressure you think it over carefully. you decide what's best for you" He was awesome. I appreciated the other dealership for their effort, but felt that Kwame had already sold me the car during the test drive and his attitude won me over. Post Sale: Impressively Awesome After all paperwork signed and the car was basically mine, but prior to driving off the lot, we discovered a chip in the front fender. Manager Dustin and Kwame said no problem and that Criswell service folks will take care of it. The first attempt to repair it, the paint finish was not right due to natural causes. After the second time there was still some imperfection that could not be removed. So Manager Esteban simply says, "we'll replace the fender for you with a new one." I didn't have to beg or reason or anything like that. 3 words came to my mind when he said that: Courteous, Generous, and true Commitment to Customer Satisfaction! You can't go wrong with Criswell Honda, ask for Kwame and Esteban! Also, kudos and much praise to Awesome Andy Deusa, service director for Criswell. Also, Jessica Baum in finance was efficient and answered all my concerns and questions during the finance process. More

Fantastic Experience!! I purchased a 2013 Certified Pre-Owned Honda Civic at Criswell and as a first time car-buyer, I was very nervous and wary of the sleazy used car sales I purchased a 2013 Certified Pre-Owned Honda Civic at Criswell and as a first time car-buyer, I was very nervous and wary of the sleazy used car salesman stereotype. Thankfully, everyone at Criswell was a far cry from this. Everyone was extremely honest with us from the beginning and working with Dave was awesome--he took great care of us from start to finish. Even when the sticker left a scratch on the window, he made sure to have his team fix it in time for us to pick it up a few days later--he was so detail oriented! Working with Jessica on financing was also great--it was like working with someone who truly had your best interests at heart. Knowing I would be commuting to law school every day in the car, she made sure to get us the best deal on financing, maintenance, and every other little thing--she was fantastic. Three cheers to the team at Criswell--can't wait to send more people your way and see you when the car is due for maintenance! More

Very professional and excellent service Ms. Yanet Lopez, Sales Consultant, was very helpful when I was looking for a perfect car for my wife. She went over and beyond my expectations. I woul Ms. Yanet Lopez, Sales Consultant, was very helpful when I was looking for a perfect car for my wife. She went over and beyond my expectations. I would highly recommend her. Thank you so much!-Lemuel More