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Criswell Honda
Germantown, MD
2,991 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction.
We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,991 reviews
December 24, 2015
Great buying experience at Criswell with Luis Patino I bought a new CR-V car, everything was discussed via email, I just need to go to the dealership, pay money and pick up the new car. Great service. I bought a new CR-V car, everything was discussed via email, I just need to go to the dealership, pay money and pick up the new car. Great service. More
by yaoyao
Employees Worked With
Luis Patino
December 23, 2015
Great Service Great customer service Jose was very polite and answer all the questions that I have and with a great attitude, not to many dealer have such a good cu Great customer service Jose was very polite and answer all the questions that I have and with a great attitude, not to many dealer have such a good customer service, I have a ford vehicle and the customer service is very bad, So in the future i may just get another Honda due to the great quality in the service, when you have a team like that you have no problem with waiting. Criswell Honda is a great dealer More
by masta13
Employees Worked With
Jose Carranza
December 22, 2015
Value for money This is my first time of visiting a Honda dealership or buying a Honda. I had a pleasant experience from the front desk to backroom. Robb Horton was e This is my first time of visiting a Honda dealership or buying a Honda. I had a pleasant experience from the front desk to backroom. Robb Horton was exceptional, he clearly explained the car's functionality to me. More
by Kenny
Employees Worked With
Jessica Baum, Robb Horton
December 21, 2015
Awesome! This is one of the best dealers I have ever been to! I had Yanet Lopez to help me with the Honda Odyssey. She had the most patience with me and my h This is one of the best dealers I have ever been to! I had Yanet Lopez to help me with the Honda Odyssey. She had the most patience with me and my husband. She made sure that we both are comfortable with the new vehicle. It was amazing to work with her and Andy as well! Thank you so much! More
by Becky12
Employees Worked With
Yanet Lopez, Andy Russo
December 21, 2015
Great service and easy to work with! We just bought a new mini van and count not be happier with the experience we had working with Mazen Muhtaseb at Germantown, Criswell Honda. Mazen wa We just bought a new mini van and count not be happier with the experience we had working with Mazen Muhtaseb at Germantown, Criswell Honda. Mazen was fast to respond to our questions, knowledgeable and fair in the negotiations. Since I already knew what we wanted, we were able to complete the deal via email before I even came to the dealership. All I had to do was come in, sign a few papers and wait for the car to be detailed. I've bought many cars from dealers throughout the DC area and by far this was one of the best experiences I have had. More
by hkapur
Employees Worked With
Victor Azari, Mazen Muhtaseb
December 20, 2015
My First Honda Listened to what I was looking for in a new car, gave me a reasonable amount for my trade in and got it for a monthly price I could afford. Listened to what I was looking for in a new car, gave me a reasonable amount for my trade in and got it for a monthly price I could afford. More
by NolongerScootn
Employees Worked With
Jessica Baum, Mazen Muhtaseb
December 17, 2015
Amazing pick for me! This is one of the best dealers I've been to! I had Victor Castro help me pick out which car to pick and I have to say the car he said would fit me be This is one of the best dealers I've been to! I had Victor Castro help me pick out which car to pick and I have to say the car he said would fit me best was correct! He was amazing to work with as well! Thank you so much! More
by joe20
Employees Worked With
Victor Castro
December 16, 2015
Unfortunate experience As soon as I finished test driving a new HR-V, I was pressured to buy that evening, a deposit would not suffice. So, the pressure began right away. A As soon as I finished test driving a new HR-V, I was pressured to buy that evening, a deposit would not suffice. So, the pressure began right away. Additionally, I was not provided an accurate trade-in value for my current car (after having researched it on Edmunds and I knew what it was worth). And I was given MSRP as the price of the new car, really? Reinforcing the perception that when a lone woman walks into a dealership, an assumption is made that she knows nothing about the buying experience. I will NEVER do business with Criswell Honda after my experience with Mr. O'Rourke. More
by lcuster
December 15, 2015
Sale of 2013 Honda CR-V I enjoyed working with Jae Lim very much. He was honest and helpful with the whole car buying process. And he was more like a new friend than a sale I enjoyed working with Jae Lim very much. He was honest and helpful with the whole car buying process. And he was more like a new friend than a salesman. I was very comfortable working with him. More
by vbaldwin
Employees Worked With
Jae Lim, Jim Walker
December 15, 2015
Terrible Customer Service Their service department is terrible! After taking in a CRV I purchased there that started having engine problems, they said there was nothing they co Their service department is terrible! After taking in a CRV I purchased there that started having engine problems, they said there was nothing they could so as they were just following "Honda Corporate" policy. I have been a loyal Honda customer for 15 years, but after this experience, I am not sure my next car will be a Honda. If it is, I can definitely say I will not be buying it from Criswell! More
by smcguire
Employees Worked With
Lester Abel, Sam Garga
