Criswell Honda
Germantown, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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A few weeks ago I walk in to Criswell Honda in Germantown with my husband looking to purchase a new vehicle. I had a small idea of what i was looking for but wasn't really sure the about specifications betwe with my husband looking to purchase a new vehicle. I had a small idea of what i was looking for but wasn't really sure the about specifications between a few each vehicle and which ones were in within the price range of what I was looking to spend on a vehicle. I had been approached by few a sales persons while I was in the showroom of the dealership but I old them i was just looking because I hadn't an idea of what I was truly interested in. They said something to the affect of "alright, just let me know if I can help you" and walked away as me and my wife continued to look around. Another Sales Person approached me, asking if they could help, I told them the same as I told the others whom came before, but unlike the previous sales people, instead of just seeming uninterested and walking away with a one liner.. this sales person asked me what would I be using the vehicle for, how often do I think I would be driving this vehicle and if I had any children. This surprised me because he was the first sales person to take an interest of my needs for a vehicle, rather than walking away, leaving me to sort out the difficult details of the differences between car A and car B. This sales person's name was Suvin Viswanathan. He was a pleasure to talk with, and he really took his time with me and let me ask as many question (and there were lots) as I liked. I never felt as if was being rushed into anything or any decision. Ive been to other Dealer's in the past where you could clearly tell that the sales person was money motivated. And me as a customer, I felt like a piece of meat or a dollar sign rather than a valued potential customer. But this was never an Issue when dealing with Suvin. He was very knowledgeable in all aspects of the car buying process and each step flowed seamlessly to the next with little to no delay. The little down time we spent together, was filled with pleasant conversation. My Husband and I really enjoyed our experience with Mr. Viswanathan. I would highly recommend a vehicle purchase from Suvin at Criswell Honda Germantown to my friends, Family and Neighbors. His positive attitude and detailed knowledge makes him an asset to this dealership and the company as a whole. I hope this doesn't fall on deaf ears because Mr. Viswanathan truly deserves recognition for his outstanding service. More
He guide us throughout the sales. Showed all the He guide us throughout the sales. Showed all the vehicles and the car we are looking for. And gave a best deal on our Honda civic EX. Great servic He guide us throughout the sales. Showed all the vehicles and the car we are looking for. And gave a best deal on our Honda civic EX. Great service overall. More power to you and Criswell Honda Germantown. More
May 6, 2013 Whom It May Concern, My name is May 6, 2013 Whom It May Concern, My name is Latrycia Fowler and I am the proud owner of a 2013 Honda Accord Sport. Without the amazing expertis May 6, 2013 Whom It May Concern, My name is Latrycia Fowler and I am the proud owner of a 2013 Honda Accord Sport. Without the amazing expertise, passion, patience and finesse of Mr. Victor Castro and his business manager, Mr. Mahaman Kolo, this opportunity would not be possible. You see, I had some trials and tribulations in my life that were out of my control. Because of this, I was almost certain I could never be a Honda owner. I was always under the impression a Honda would always be financially out of my reach. So, instead of going on my “gut feelings”, I decided to go directly to Criswell Honda to get more information on the possibilities, if any. With a smile on my face and my head held high, I went to Criswell Honda three years ago and I was introduced to Mr. Castro. From this moment, my life changed forever. Mr. Castro is the only salesman I ever worked with at Criswell Honda. Even though I expressed my fears and frazzled nerves, he was ready and willing to put all my fears at ease. Mr. Castro took the time to make sure every single question I had was answered completely and accurately. He never took the “grabbing for straws” approach that some car salesmen take. I was very impressed with his sales qualities because he looked at me as a family member rather than a dollar sign. I trusted his advice and recommendations because he wanted the best and safest automobile for me, as he would with his own children. I felt Mr. Castro understood my hopes of one day owning a Honda; and in turn his responses were clear, honest and heartfelt. When the long and painful process of selecting the kind of car I wanted, Criswell Honda’s business manager, Mr. Mahaman Kolo assisted me with the financial aspects of the purchase. Although I met Mr. Kolo the day I purchased my car, he was very detail oriented and patient with the entire financial transaction. Since this process made me understandably emotional and kind of overwhelmed, both gentlemen were patient, understanding and positive towards me. With all of that said, three years later I could not have asked for anything more. Mr. Castro and Mr. Kolo are wonderful gentlemen and both took VERY good care of me. Anyone seeking to buy a brand new Honda Accord, Civic or any of the other wonderful cars they have….go see Mr. Victor Castro and Mr. Mahaman Kolo!!! They will make your experience at Criswell Honda a memorable one. ? Best, Latrycia R. Fowler A Very Happy Honda Owner ? More
Except for some minor mix-ups about pricing, Yanet was great to work with. She was very customer friendly and she attended to my needs very well. great to work with. She was very customer friendly and she attended to my needs very well. More
We had a great experience at Criswell, in large part because of Dominique, and we highly recommend him. Before we headed to the dealership, we communicated with Dominique by email and phone and he was because of Dominique, and we highly recommend him. Before we headed to the dealership, we communicated with Dominique by email and phone and he was very responsive. When we arrived at the dealership, he answered all of our questions and let us move forward on the purchase at our own pace. We appreciated Dominique's professionalsim and respectfulness throughout the process. The staff at Criswell was also helpful as we completed our purchase and prepared to take the car home. More
I dealt with many dealerships before deciding to purchase my Honda Fit at Criswell's. I chose the dealership based on their pricing, but also because they were the most friendly dealership, and the two years my Honda Fit at Criswell's. I chose the dealership based on their pricing, but also because they were the most friendly dealership, and the two years of oil changes was also a great benefit. Buying a new car is always frustrating, but the experience was as painless as I imagine it could be. They did try to make me as happy and comfortable with the purchasing process as possible. Thanks for the great service, and I would definitely purchase a vehicle at Criswell's again. More
Dominique was very friendly as well as helpful. He took he's time in making sure that we were satisfied. We purchased 1 new Honda accord in march and came back for another on 5/04/2013. We could have gone he's time in making sure that we were satisfied. We purchased 1 new Honda accord in march and came back for another on 5/04/2013. We could have gone to any other dealer however we chose to come back to him because of he's professionalism and friendliness. Dominique es muy profesional y complaciente. Emos comprado dos caras con el por ser muy servicial y se tomo su tiempo para asegurarse de que estábamos satisfechos. Podríamos haber elegido cualquier otro concesionario de coches sin embargo lo preferimos a el por su facilidad y profesionalidad. More
I bought Honda Accord from Criswell Honda. Customer service was so good and they explain things very clearly. very friendly in nature and dont provide unnecessary information. service was so good and they explain things very clearly. very friendly in nature and dont provide unnecessary information. More
Dominique, Thanks for all your help and service you Dominique, Thanks for all your help and service you have provided my family and I, from start to finish on the purchase and now on the service of Dominique, Thanks for all your help and service you have provided my family and I, from start to finish on the purchase and now on the service of my honda. I really appreciate doing business with you. Jose Nolivos More
The dealership is professional in look and atmosphere. The showroom, garage and offices were spotless which meant to me they really take pride in their environment. Our Salesperson Andy Russo is a true f The showroom, garage and offices were spotless which meant to me they really take pride in their environment. Our Salesperson Andy Russo is a true find. He has years of previous experience as an engineer which I felt gave him great depth in dealing iwth people and automobiles. He could answer every question we had about the vehicle and price. He did not have to go check with anyone. He was prompt and patient. He let me decide if I liked the product and was not pushy. Phil our finance person very knowledgeable and had a great experience with him too.(no surprises). We had various quotes from other dealers and Criswell by far was the lowest quote of them all. We bought from them and plan on getting our vehicle serviced from them (many of my neighbors and friends have said they also have great service people too). We are happy with our new Honda and happy to have found Criswell. More