Criswell Honda

Victor Castro is by far the best car salesman I have ever had... and I am talking a lot of years of buying cars!. He is honest, attentive, doesn't double talk, and makes getting a car a comfortable, easy, a had... and I am talking a lot of years of buying cars!. He is honest, attentive, doesn't double talk, and makes getting a car a comfortable, easy, and actually a pleasurable experience. As a single woman shopping and making the deals alone, I have had some pretty interesting experiences over the year. Victor truly does treat you like a family member and treasured friend. He had my back. The experience was a breath of fresh air. Jessica Baum did a great job with the finance piece. She understood my concerns, some confusion I had, and worked with me on getting the add-ons and refunds from my previous add-on contracts, something I am sure isn't done in may cases at other dealerships. In summary, this is my second car from Criswell Honda in Gaithersburg. I feel confident I am getting the best service and price anywhere and when ready to do it again, I will be calling Victor for an appointment. More

We worked exclusively with Natasha Parsard throughout the process of buying our new car at Criswell Honda. Her professionalism exceeded any expectations that we had when we began the process. Natasha was v process of buying our new car at Criswell Honda. Her professionalism exceeded any expectations that we had when we began the process. Natasha was very patient in helping us select the right vehicle match for our needs. She was knowledgable, informative and specific about key features of all vehicles. Natasha also took the time to review interior/exterior features after we purchased the car to be sure we were comfortable with specific operations. We will definitely be asking Natasha to help us with our next vehicle purchase. More

I dealt with 5 different dealerships in purchasing our new Honda Oddyssey. Dominique was one of two salesmen who was very responsive and knowledgeable. The others had to keep checking with other people an new Honda Oddyssey. Dominique was one of two salesmen who was very responsive and knowledgeable. The others had to keep checking with other people and calling me back. In the end we chose Criswell Honda because they were the first to offer us the price we wanted and they had the exact van we wanted on the lot. Once we reached the dealership we were satisfied with our decision as Dominique was very knowledgable about the vehicle and very friendly. We were also impressed with the dealership itself in the cleanliness, openness, and how friendly everyone seemed. I would recommed this dealership to others. More

As always my salesman attention to detail is well beyond our expectations. After dealing with him for over 7 years now, he tirelessly follows up every detail of my vehicles from service to sales. When I'm our expectations. After dealing with him for over 7 years now, he tirelessly follows up every detail of my vehicles from service to sales. When I'm in for service he somehow knows I'm there and greats me within minutes of arrival. He coordinates with the service team to assure the work is done and his personally inspects the vehicle prior to its return to me. In today's environment, he one of the few.... Hence why we have purchased 5 vehicles from him. Thanks Suvin More

I had a very pleasant experience with Natasha. She went out of her way to provide outstanding customer service. I would definitely recommend her to others. out of her way to provide outstanding customer service. I would definitely recommend her to others. More

Dominique ALWAYS puts my needs first and knows what I want and makes sure I get it - he always remembers me and follows-up to make sure I completely and entirely satisfied with my Honda experience. want and makes sure I get it - he always remembers me and follows-up to make sure I completely and entirely satisfied with my Honda experience. More

Overall experience was pleasant. Suvin and Walt were very easy going and easy to work with. The time to put the deal together was not an exhaustive task! easy going and easy to work with. The time to put the deal together was not an exhaustive task! More

After having a bad experience with this dealership in 2010 with 2 sales people that don't work there anymore, I am glad I came back. The reason I came in was to find out what the warranty was on my 2010 2010 with 2 sales people that don't work there anymore, I am glad I came back. The reason I came in was to find out what the warranty was on my 2010 Civic. I met Suvin who was happy to look the information up. He was asking me questions about my Civic and I told him I didn't like the car, it was an ugly color and was not for me. He told me he may be able to get me a good deal on a better car of my choice. I was absolutely excited and thought it was too good to be true. I filled out the paperwork and his floor partner Elliot was able to show me the cars available in the style I wanted. When the deal started going through, I was very happy. When I finished talking to Suvin he introduced me to Victor who was just as nice as Suvin and Elliot. He was able to get me a good deal knowing my budget and I was able to drive my new car home. I am a sales person myself in banking so I know about what the "client experience" means. I was very happy to get the car I wanted and was satisfied to know everyone was willing to help me. This saved me $5,000 in interest from where the car was financed before, $60.00 a year with a cheaper monthly payment and 2 years free oil changes. I am certainly not disappointed with anything. Victor, Elliot and Suvin were the nicest sales team I have talked to in a long time. More

They're very profesional,efficient,knowledgable and friendly.They showed me all the possibilities and way to invest in the car and save it from the road and weather without push in it or force it. friendly.They showed me all the possibilities and way to invest in the car and save it from the road and weather without push in it or force it. More

Everything went pretty well, but slow process of everything. I'm sure it went as fast as usual, but man I was exhausted. I would go back for car work for sure though. everything. I'm sure it went as fast as usual, but man I was exhausted. I would go back for car work for sure though. More