Criswell Honda - Service Center

Unprofessional, not customer-service oriented, rude, My experience was the definition of the epitome of horrific customer service when dealing with Mr. Mesa. He was rude, insulting, aggressively raised My experience was the definition of the epitome of horrific customer service when dealing with Mr. Mesa. He was rude, insulting, aggressively raised his voice, and did not work towards a resolution. It makes a lot of sense that he was aligned as the MOD at night to keep him away from the majority of customers during normal workload. Never again. More

Excellent customer service, excellent sales team I bought 4 honda at Criswell, and bring my cars for sevices too. Always did receive excellent service, great team. I recommend this location to my fa I bought 4 honda at Criswell, and bring my cars for sevices too. Always did receive excellent service, great team. I recommend this location to my family and friends. More

Great people! Great service! I had to have a tire replaced over the Memorial Day weekend. As I was waiting for the work to be completed, I observed the young man in the service de I had to have a tire replaced over the Memorial Day weekend. As I was waiting for the work to be completed, I observed the young man in the service department who was preparing tires to be installed. I never realized how much had to be done before the tires could be placed on the cars. Devon, who I understand just moved over from Express, worked diligently and non-stop getting tires ready for several vehicles. He is a hard worker and you are lucky to have him. Jose Carranza couldn't have been more polite. He made sure to keep me updated on the progress of my repairs and was very friendly and courteous to everyone I saw him talk to. I appreciate knowing that my vehicle is in the hands of professionals with excellent technical skills and the people skills to make this an excellent service center. Thanks for a great job! More

Excellent service. I have been purchasing luxury German vehicles for over 2 decades and never thought I would ever purchase an American made vehicle until now. I did my I have been purchasing luxury German vehicles for over 2 decades and never thought I would ever purchase an American made vehicle until now. I did my research and found that Jeep Grand Cherokee met most of my needs..and offered at far below the price of a German car with the same or similar amenities package. I was fairly hesitant on the type of experience I would have with the sales associate. I had grown accustomed to the very relaxed feel and experience of Mercedes and BMW sales associates...esp since I had developed over the years a close relationship with them. So when I started my research, i took a trip to a Jeep dealership (DarCars). My experience at DarCars was very unpleasant. I took a step back to rethink my decision but ultimately felt that for the value, the Jeep Grand Cherokee Overland was a great choice. So I took a chance at driving a bit further out to Chriswell and I was pleasantly surprised at the level of service I received. The sales manager was very nice and the sales associate I was assigned to, Armand, was very professional and personable. I would recommend Chriswell to all my friends...and will have them ask for Armand to assist them. More

Criswell Honda Service Criswell Honda as always, was great in terms of customer service. Right from the time I called to the point where the service was done, my experience Criswell Honda as always, was great in terms of customer service. Right from the time I called to the point where the service was done, my experience was awesome. More

Excellent Customer Service I took my car on 12/2/2014 for an interior detail to Criswell Honda. All of the staff was extremely friendly and accomodating. I was greeted with a I took my car on 12/2/2014 for an interior detail to Criswell Honda. All of the staff was extremely friendly and accomodating. I was greeted with a smile, and as I waited on my vehicle to be completely I was periodically checked on by different staff members , particularly Warren Jacobs, to ensure that I was alright. When my vehicle was completed, the interior was immaculate. I have had detailing done before, but never has it been done so well. My car looked like new. I will definitely bring my vehicle back to Criswell Honda in the future for my vehicles needs. More

Professional service Thanks to Warren Jacobs and Dela Korto who helped me out with my repair. Warren Jacobs explained options I had very clearly so I could make an educat Thanks to Warren Jacobs and Dela Korto who helped me out with my repair. Warren Jacobs explained options I had very clearly so I could make an educated choice. They communicated nicely, listened to my concerns, tried to work things out to my satisfaction. I would recommend this dealership to my friends. More

Wonderful Service I took my truck (Toyota Sienna) in for an oil change service and they did a complete check of the vehicle including brake wear, tire wear and conditio I took my truck (Toyota Sienna) in for an oil change service and they did a complete check of the vehicle including brake wear, tire wear and condition of the vehicle. They even took the vehicle to Toyota service to check on any uncompleted recall service. Warren Jacobs, Service Director, and Sam Garga and Cuong Nhan, service personnel were all very pleasant and willing to do anything to make my visit satisfactory. I would Highly recommend Criswell Honda for any service necessary. More

Best Honda Dealer Ever I began bringing my Honda to Criswell Honda for service when I moved into the Washington D.C. area about a year ago. The service at this place is o I began bringing my Honda to Criswell Honda for service when I moved into the Washington D.C. area about a year ago. The service at this place is outstanding. The employees are friendly and helpful. And their service prices are really reasonable as well. Not to mention that the client waiting area is really pleasant and easy to wait in (love the free coffee!) I could take my Honda to a Honda dealer that is only 5 minutes away from my home, but I drive to Germantown to Criswell for a reason, and that reason is consistent service excellence. More

Honda Ody major repair I find that going to dealerships are similar to visiting a proctologist,...it's uncomfortable. I took my Honda Ody 08 with 116k in for a Timing belt I find that going to dealerships are similar to visiting a proctologist,...it's uncomfortable. I took my Honda Ody 08 with 116k in for a Timing belt and tentionor services and i thought the dealer would pull me aside and tell me how I need to do five more things and upsell. I was pleasantly surprised, they had a timing belt special for $699 and tentionor plus oil/tire/check service cost me less than $1k.... this guy Sam, he is new to service department was on top of it from the time I called and made appointment to the time I picked up the car, different from previous visits. And he did not try any upsell techniques. I must say this visit was just a regular check up visit at the doctor....not bad at all. Thanks Sam. More