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Criswell Nissan
Germantown, MD
1,112 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:30 PM
Sunday Closed
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Showing 1,112 reviews
March 02, 2026
I’ve always had a good experience here. They take walkins everyday and get the work done in a timely fashion. Pai makes me feel good about keeping my Altima in good shape. They take walkins everyday and get the work done in a timely fashion. Pai makes me feel good about keeping my Altima in good shape. More
by richardfancey
Verified Customer
March 02, 2026
This past service experience was extremely frustrating. In addition to a new battery, oil and filter changes, I specifically emphasized that I had tried to change the front wiper blades and failed so the c In addition to a new battery, oil and filter changes, I specifically emphasized that I had tried to change the front wiper blades and failed so the car was left with two different blades. After picking up the car and taking it home, I realized there were still two different blades. The Service technician tried to convince me that they changed the blades and that it was ok to have two different wiper blades. I was not happy with that explanation especially after spending almost $700 on this particular service all. It made me question everything about that visit, did i get a new battery or new filters etc. I use this dealership because it is convenient but am not sure I will be back. More
by AGIAQUINTO
Employees Worked With
Pai
February 25, 2026
Very kind and welcoming. Made sure I was taken care for immediately and that any questions I had were answered. Made sure I was taken care for immediately and that any questions I had were answered. More
by Ambgranash
February 21, 2026
Process was easy and fast. Sam's professionalism and great customer service skills were a nice experience. He was easy to get along with and a great salesman overall. I would r Sam's professionalism and great customer service skills were a nice experience. He was easy to get along with and a great salesman overall. I would recommend everyone to work with Sam. More
by josephoffutt7
Employees Worked With
February 20, 2026
Deuce and his team are always amazing and this time was no different. My Nissans always go to Criswell and I have never had an issue. no different. My Nissans always go to Criswell and I have never had an issue. More
by Mjlevi01
Employees Worked With
February 18, 2026
It’s was an amazing group effort to get me financing and I’m very appreciative !!! I’m very appreciative !!! More
by montgomerymessenger4
February 14, 2026
Gets the job done and very friendly and professional. Oil change price is very reasonable. Oil change price is very reasonable. More
by cgalegi
Employees Worked With
February 09, 2026
I like Criswell for always taking good care of my car and the right recommndations. the right recommndations. More
by LEAL2600
Employees Worked With
February 05, 2026
Deuce and staff always go over and beyond. Went through and explained everything in language I could understand Went through and explained everything in language I could understand More
by lilsis214
Employees Worked With
