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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
1,026 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 1,026 reviews

June 20, 2025

It was very convenient and appreciated for me to bring my car in for service without an appointment. Great service, welcoming service technician. More

by sissynatoli1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai
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June 19, 2025

It was an awesome experience in the services and customer service. Very attentive by the staff. More

by deltoroanto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Sainz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2025 -

Criswell Nissan responded

It's wonderful to know you had a positive experience while working with our friendly and professional team! Don't hesitate to reach out if we can help in any other way.

June 19, 2025

Good location,close to where i live. Staff is very friendly and attentive, ive been buyng cars at location for some ti.e now More

by EMILIO_DEL_TORO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Criswell Nissan responded

Thanks for sharing this positive feedback! We value your continued patronage and look forward to working with you again.

June 14, 2025

I brought my new Pathfinder in for it's first oil change and tire rotation. Service was fast and easy, just as I've come to expect over the nearly eight years I've been going to Criswell. They always do a v More

by MLBECHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2025 -

Criswell Nissan responded

It's wonderful to know our team consistently meets your expectations by delivering great customer care and high quality vehicle service each time you visit our dealership. Thank you for your continued patronage. We look forward to seeing you soon!

June 13, 2025

I had a great experience. Everyone we dealt with was patient and kind. Great about explaining the process of purchasing the car and walking me through each step More

by ajack1896
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Sainz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2025 -

Criswell Nissan responded

It's our goal to offer a simple and seamless service event, and we appreciate knowing you were pleased with your recent experience at Criswell. We value your business and welcome you to reach if we can be of additional assistance.

June 13, 2025

TIMING GREAT VERY PROFESSIONAL! GREAT SERVICE WILL DEFINITELY COME BACK TO THAT DEALERSHIP. Thank you More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front desk and lady
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Jun 15, 2025 -

Criswell Nissan responded

Thanks for sharing this positive feedback! We look forward to the next opportunity to work with you!

June 11, 2025

The servicing rep was rude. Not able to patiently explain the questions that I have. He was impatient and adamant. Will never be back to this servicing showroom unless I have to More

by Viswa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pai
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Jun 12, 2025 -

Criswell Nissan responded

It's our goal to offer a positive service experience, and we regret this was not the case for you. We are sorry to see we did not meet your expectations and hope you will consider giving us another chance to work with you to provide a better experience in the future.

June 07, 2025

This dealer went did modifications to my vehicle that I did not authorize. I would not recommend anyone to use their services because it makes me question what else they might have done to my vehicle. More

by luhangam
Recommend Dealer
No
Employees Worked With
Al Ransome
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The employee I spoke to was from Al Ransome's team. The employees that did the work are from his team as well. I cal
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June 07, 2025

Very helpful and knowledgeable team that was able to service my vehicle quickly and efficiently More

by DJOHNSON1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2025 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction! Don't hesitate to reach out with any additional questions or concerns about the service your vehicle needs to stay well maintained.

June 05, 2025

It was an excellent experience dealing with Enrique Sotelo. He was helpful, knowledgeable, and friendly, and I would recommend him very highly! More

by aismail1000
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2025 -

Criswell Nissan responded

Thank you so much for sharing this positive feedback and your recommendations! We value your business and hope to be of service to you in the future.

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