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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
782 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 782 reviews

April 23, 2024

Car dealership (merchant) charged for a 4 wheel alignment which was not performed. Car still pulled to the left after "service" was completed. Took car to two independent mechanics who both said merchant did More

by okmohammed2
Recommend Dealer
No
Employees Worked With
Gail Sterling
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Apr 30, 2024 -

Criswell Nissan responded

Thank you for sharing this feedback. We appreciate all comments and have shared your review with our management team. We strive to provide a positive service event and regret this was not your experience. We welcome you to reach out to our manager if you would like to discuss the details of this service event.

Helpful
April 22, 2024

This dealership should be awarded for friendliness, accuracy, and availability. Thank you for the experience! More

by Sedrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duice
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Apr 23, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell! We value your business and truly appreciate these kind comments.

Helpful
April 21, 2024

Great customer service and the labor was amazing too! Thank you so much for your service! More

by BAWACK2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Palermo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Criswell Nissan responded

It's our goal to offer an overall outstanding service event, and it's great to see you were satisfied with your experience at Criswell. Don't hesitate to reach out if we can be of further assistance.

Helpful
April 21, 2024

The Criswell staff was super friendly! They all work as a team, our salesperson shows us the car, the manager keeps us entertained and the finance lady Krystie helped get us the best deal! More

by Rosemary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rubin Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Engram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Krystie Zhang, Willy Bedzigui
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Apr 23, 2024 -

Criswell Nissan responded

Our team is here to help, and it's great to know you were pleased with your overall experience at Criswell. Thank you so much for sharing this positive feedback with us!

Helpful
April 20, 2024

Gail and Deuce were great from initial handover to final payment. Customer service and price for repair couldn't have been better. More

by marquisj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gail Sterling
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Apr 23, 2024 -

Criswell Nissan responded

100% satisfaction is our goal, and we appreciate knowing you were satisfied with your experience at Criswell. Don't hesitate to reach out if we can be of further assistance.

Helpful
April 19, 2024

The transaction was very smooth from start to finish. Elizabeth Velasquez was very knowledgeable and helpful. She did an amazing job and was very patient with me while I decided which car was best for More

by JSIMMONS194
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Criswell Nissan responded

It's our pleasure to help! Our friendly and professional team is committed to providing a positive car buying experience, and it's great to see you were pleased with the results.

Helpful
April 19, 2024

Great customer service and great labor work. I would recommend my family and friends here. More

by CEOSKILLZ24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Criswell Nissan responded

Thanks! We value the opportunity to work with you and truly appreciate your recommendations.

Helpful
April 19, 2024

The dealership is always on pint with the service and competitive with pricing with the basic services More

by dancue2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gargiulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Criswell Nissan responded

We appreciate you taking the time to let us know how we are doing. Our skilled staff looks forward to seeing you again when your vehicle is due for its next routine maintenance visit.

Helpful
April 17, 2024

na na na na na na na na na na na na na na na na na na na na na na na na na na na na More

by bradley.bryk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
gail sterling
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Apr 18, 2024 -

Criswell Nissan responded

Thank you for sharing this 5-star rating. We hope to be of service to you in the future.

Helpful
April 17, 2024

Took items out of glove box and thru then on back seat. Did work that was not requested. I will have to find new Nissan dealer More

by ELVISCATNIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gail Sterling
Report | Print
Apr 19, 2024 -

Criswell Nissan responded

Thank you for taking the time to bring this to our attention. We apologize that these items were not replaced after work was done in the glove box area. Our staff has reached out in order to better understand your experience and unfortunately, not been able to connect with you. We welcome you to give our service manager a call at your convenience so we can work to resolve this negative situation in a positive and timely manner. We truly hope you will give us another chance to work with you in the future to provide a better overall visit to our dealership.

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