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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.6
1,021 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 1,021 reviews

September 27, 2024

It was easy to schedule an appt and service was fast and convenient. Would recommend. More

by savinodan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Criswell Nissan responded

Thanks for sharing this positive feedback! We appreciate your recommendations and hope to be of service to you in the future.

September 26, 2024

Did take two visits to repair everything under warranty but everything that was broken now works as it should. The tech did leave some sticky finger prints on the front passenger window that took a bit of More

by fj.winter
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
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Sep 27, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell. We value the opportunity to work with you to resolve these service issues and sincerely apologize for the finger prints that were left on the window. Don't hesitate to reach out if anything else comes up. We hope to see you again when your vehicle is due for its next routine maintenance visit.

September 23, 2024

Gail Sterling handled our expectations very well. Loved the overall experience from the first call I made to final pickup and delivery More

by Prateek Aggarwal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gail Sterling, Ericka Escobar
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Sep 24, 2024 -

Criswell Nissan responded

We're happy to see we met your expectations! Thanks again for choosing Criswell. We hope you'll keep us in mind for any future automotive needs.

September 22, 2024

We had a great experience at Criswell Nissan! Eric and the team have been really accommodating in guiding us through the process of getting our dream car. I highly recommend Criswell Nissan! More

by combistajohncarlo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Engram
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Sep 23, 2024 -

Criswell Nissan responded

We're thrilled to see you found your dream car at Criswell Nissan! Thanks for working with our team and sharing your recommendations.

September 22, 2024

My total bill was about $1000,yet the billing Dept added an additional 3% of the total charges simply Because I was paying using a Visa card. What, the $1000 of my hard working money Wasn't enough? Looks More

by QTMABREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell. We appreciate your feedback and are sorry to see your visit was anything less than excellent. We strive to provide a positive service event, and sincerely apologize for any inconvenience you experienced. We truly hope you will give us another chance to work with you to provide a better experience in the future.

September 19, 2024

Service Dept Very professional and helpful. Gail walked me through what was being done on my 15k service. More

by JHKORTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Sterling
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Sep 19, 2024 -

Criswell Nissan responded

Awesome! It's great to see you enjoyed an easy and efficient service event while working with our friendly and professional staff. We value your business and look forward to your next visit with us.

September 17, 2024

Have not visited the Service Center yet. On delivery, the car was clean and gas tank was full. Nice ... More

by DAVE.BARTON2
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
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Sep 18, 2024 -

Criswell Nissan responded

Whether it's sales or service, our friendly and professional team is here to help with any of your automotive needs. We value your business and welcome you to reach out if we can be of further assistance.

September 16, 2024

Very nice atmosphere and professional. I would recommend this dealership to a friend looking for a vehicle. More

by darnell392
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira, Eric Engram
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Sep 17, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell! We value the opportunity to work with you and truly appreciate your recommendations.

September 14, 2024

Very easy to do my trade in. Not too busy inside. Staff easy to work woth More

by johnson.bria23
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira
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Sep 17, 2024 -

Criswell Nissan responded

Thanks for letting us know about your recent experience at Criswell! We are glad we could help you out and hope you'll keep us in mind for any future automotive needs.

September 14, 2024

Efficient, speedy… Just needed a new battery. Job was completed a little after 9:am. More

by MIKE.EDELIN.SR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Though unlisted, Pai was courteous & helpful while assisting me. He kept me updated with periodic text messages.
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Sep 17, 2024 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction. Don't hesitate to reach out if we can be of service to you in the future.

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