Back

Criswell Nissan

Germantown, MD

4.5
986 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
Contact Dealership

19574 Amaranth Drive

Germantown, MD

20874

Directions

By Type

Showing 986 reviews

June 30, 2024

Great service: reliable, effective, fast, knowledgeable, courteous! Adviser applied provided discount as requested. The car was returned clean and fresh. I am satisfied with the service 100%! More

by ovr_1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David, Pai
Jul 01, 2024 -

Criswell Nissan responded

Awesome! Thanks so much for choosing to work with the Criswell Nissan team. We value your business and hope to be of service to you in the future.

June 30, 2024

Enrique was absolutely amazing! He was so patient and kind, making sure he took the time to understand our daughters needs and concerns with what she wanted in a new car. He showed More

by JBAHRAMI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashanti Shackleford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
Jul 01, 2024 -

Criswell Nissan responded

We are so happy we could make this important purchase such a pleasant experience! Thanks again for choosing Criswell, and please don't hesitate to reach out with any questions about your new vehicle.

June 28, 2024

Elisabeth was very informative and knowledgeable about the Mustang. Crystal finance was also a pleasure to work with. More

by janiceroth7
Recommend Dealer
Yes
Employees Worked With
Crystal in finance, Elizabeth Velasquez
Jun 28, 2024 -

Criswell Nissan responded

We're happy to see you found our staff to be so helpful! We value the opportunity to work with you and hope to be of service to you in the future.

June 27, 2024

Extremely friendly, professional, and helpful. I would recommend anyone to go to this location. I always experience good customer service. More

by KIERA0587
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name. Everyone was awesome though
Jun 28, 2024 -

Criswell Nissan responded

Thanks so much for sharing this positive feedback! We look forward to your next visit with us.

June 26, 2024

The dealer has a lot of issues with every step of the purchase process. Couldn’t figure out how to print my insurance. My new plates took forever to come in. No finance person in house. I never even was More

by erchurchville
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Enrique Sotelo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Criswell Nissan responded

We value all feedback and appreciate you taking the time to share these comments with us. It's disappointing to see you did not have a better overall experience and truly hope your next visit with us is more positive.

June 25, 2024

Made appt to drive vehicle. Vehicle ready when I Arrived. Drove it purchased it. All within 2 hours. Highly recommend Edwin. More

by elks15.eventmanager
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Criswell Nissan responded

It's great to see you were provided with an easy and efficient vehicle buying event at Criswell! Don't hesitate to reach out if we can be of further assistance.

June 25, 2024

It was an excellent experience. The car and all documents were prepared before my arrival. Elizabeth was friendly and helpful throughout the process (from the first proposal through More

by Dariusz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elizabeth Velasquez
Jun 26, 2024 -

Criswell Nissan responded

Thank you for taking the time to share this wonderful review and your recommendations! We are happy to see you enjoyed a simple and seamless car buying event at Criswell and hope to be of service to you in the future.

June 24, 2024

I recently had the pleasure of getting my car serviced at Criswell Nissan and the service representative Mr. Pai was exceptional and I couldn't be happier with the experience. Mr. Pai is incredibly knowledg More

by asadakm212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Pai
Jun 26, 2024 -

Criswell Nissan responded

Our goal is to provide an all-around outstanding service event, and it's great to know you were satisfied with your experience. We value your business and hope to see you again when your vehicle is due for its next routine service visit.

June 23, 2024

Good experience. Salesperson was extremely helpful and knowledgeable. I would recommend her to other s, for sure More

by stevediff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira, Elizabeth Velasquez
Jun 24, 2024 -

Criswell Nissan responded

It's our goal to offer a noteworthy sales event, and it's rewarding to know we exceeded your expectations. We appreciate your recommendations and hope to work with you again in the future.

June 22, 2024

Always a pleasure dealing with Criswell Nissan. Very professional and always take care of the customer. I highly recommend them More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Criswell Nissan responded

Thanks so much for posting this positive review and sharing your recommendations! We look forward to seeing you soon.

...
18
...