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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
995 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 995 reviews

April 19, 2024

The dealership is always on pint with the service and competitive with pricing with the basic services More

by dancue2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gargiulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Criswell Nissan responded

We appreciate you taking the time to let us know how we are doing. Our skilled staff looks forward to seeing you again when your vehicle is due for its next routine maintenance visit.

April 19, 2024

The transaction was very smooth from start to finish. Elizabeth Velasquez was very knowledgeable and helpful. She did an amazing job and was very patient with me while I decided which car was best for More

by JSIMMONS194
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth Velasquez
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Apr 23, 2024 -

Criswell Nissan responded

It's our pleasure to help! Our friendly and professional team is committed to providing a positive car buying experience, and it's great to see you were pleased with the results.

April 17, 2024

na na na na na na na na na na na na na na na na na na na na na na na na na na na na More

by bradley.bryk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
gail sterling
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Apr 18, 2024 -

Criswell Nissan responded

Thank you for sharing this 5-star rating. We hope to be of service to you in the future.

April 17, 2024

Took items out of glove box and thru then on back seat. Did work that was not requested. I will have to find new Nissan dealer More

by ELVISCATNIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gail Sterling
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Apr 19, 2024 -

Criswell Nissan responded

Thank you for taking the time to bring this to our attention. We apologize that these items were not replaced after work was done in the glove box area. Our staff has reached out in order to better understand your experience and unfortunately, not been able to connect with you. We welcome you to give our service manager a call at your convenience so we can work to resolve this negative situation in a positive and timely manner. We truly hope you will give us another chance to work with you in the future to provide a better overall visit to our dealership.

April 15, 2024

The dealership was very honest in their dealings and worked to earn our trust as first time customers. We plan to do further business with them in the future. More

by donyeil.hoy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Engram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
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Apr 16, 2024 -

Criswell Nissan responded

Thank you for sharing this positive feedback with us. It's rewarding to know you were pleased with your overall experience at Criswell. We look forward to working with you again!

April 15, 2024

I was not expecting to buy a car that day but Edwin’s service was amazing! He got me to the payment I was looking for but his enthusiasm is what got me to buy! Will recommend all my family members to him More

by Alian A
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Criswell Nissan responded

Congratulations! It's wonderful to know you enjoyed a fantastic car buying experience while working with Edwin. We value the opportunity to work with you and truly appreciate your recommendations.

April 13, 2024

Nice and. Respectful people nice Very Friendly service was excellent great place to go for service More

by Jayy2728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Criswell Nissan responded

Thanks for sharing this positive feedback! We're thrilled to see you were pleased with the standout service you received at Criswell. Don't hesitate to reach out if we can help in any other way.

April 12, 2024

Service department is outstanding. I drive 45 minutes because of the quality and accuracy that is provided. More

by abcarter19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden
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Apr 15, 2024 -

Criswell Nissan responded

Awesome! We're thrilled to know you can depend on our top notch team to deliver an all-around outstanding service experience each time you visit our dealership. We appreciate your continued patronage and look forward to your next visit with us.

April 11, 2024

Sean was easy to work with and very efficient with our time. Looking forward to enjoying the new ride. More

by BIGGMOSKI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Nazemian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Criswell Nissan responded

Thanks for sharing this positive review! We appreciate the opportunity to assist with your automotive needs and hope to be of service to you in the future.

April 11, 2024

Good customer service. Everything was explained in detail prior to any work being done. Very satisfied More

by CEKIPPINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Sterling
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Apr 11, 2024 -

Criswell Nissan responded

It's great to hear you were satisfied with the service you received at Criswell. We hope to be of service to you in the future.

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