Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
991 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
Contact Dealership

19574 Amaranth Drive

Germantown, MD

20874

Directions

By Type

Showing 991 reviews

March 03, 2024

Edwin had a lot of patience and was willing for us to test drive all the cars we asked about. Keep up the good work Edwin!! Christine was great too. She was friendly and easy to talk to and she made m More

by janice.solomonknox
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Criswell Nissan responded

Our friendly and professional team is here to help, and it's wonderful to know you had a 5-star car buying experience at Criswell!

March 02, 2024

My service advisor Gail Sterling was extremely helpful and did a very very good job. More

by stuartkaufman57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Sterling
Report | Print
Mar 04, 2024 -

Criswell Nissan responded

It's great to know you found our staff to be so helpful! We value your business and hope to be of service to you in the future.

March 01, 2024

I went to this dealership to see about getting my truck serviced and fixed. Yes I did. More

by El Conquistador!!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Criswell Nissan responded

Thank you for sharing this feedback! Don't hesitate to reach out if we can be of service to you in the future.

February 28, 2024

I don’t think it’s necessarily the dealerships fault but really disappointed that Nissan refused to extend the warranty on my failed Evap canister. It is clearly an engineering manufacturers defect. I’ve re More

by VINCE.AUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who I dealt with
Report | Print
Mar 04, 2024 -

Criswell Nissan responded

Thank you for taking the time to share this feedback. We are sorry to see you are experiencing these issues with your vehicle and regret that we are not able to offer more assistance. We truly hope you'll keep us in mind for any future automotive needs.

Mar 04, 2024 -

VINCE.AUTH responded

Really disappointed that Nissan refused to extend the warranty on my failed Evap canister. It is clearly an engineering manufacturers defect. I’ve researched the issue and apparently it is common and the warranty for this particular defect has been extended to 15 year and 150,000 miles on some Nissan Models but unfortunately not my vehicle. The evap cannister was completely filled with water. Shame on Nissan! I’ll go back to purchasing Honda or Acura. They definitely stand behind their manufacturers errors! Disappointed that the dealership didn’t go to bat for me on an issue that is clearly a well documented issue with multiple Nissan models. As they say the buyer beware.

February 28, 2024

It was a pleasant atmosphere. The employees were knowledgeable and friendly. It was a great experience. More

by RajinderTohan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willy Bedzigui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Criswell Nissan responded

We're happy to see you were satisfied with your experience. Don't hesitate to reach out if you have additional questions or if we can be of further assistance.

February 26, 2024

Edwin was great and responsive. . he was knowledgable of the vehicles and was very helpful. More

by lindathomas39
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
Report | Print
Feb 27, 2024 -

Criswell Nissan responded

We're happy to see you found our staff to be so supportive! Don't hesitate to give us a call or stop by if you have any other questions about your vehicle.

February 24, 2024

The service provided was excellent and fixed all of the reported issues. The only complaint that I have is that my car was ready to be picked up but a few days went by before someone contacted me to let m More

by JOEDEVLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Report | Print
Feb 26, 2024 -

Criswell Nissan responded

Thank you for sharing this feedback. We appreciate your comments and have shared your review with our management team. Our goal is to provide an easy and efficient service event, and we apologize for any oversight on our part. We truly hope your next visit with us is more positive.

February 23, 2024

Overall good service. In, out, no questions, and a complete report. I'm always surprised to see dealership service centers these days that still only deal in paper records More

by matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Report | Print
Feb 23, 2024 -

Criswell Nissan responded

We value the opportunity to work with you and truly appreciate this feedback. We hope to see you again when your vehicle is due for its next routine service visit.

February 23, 2024

Great service from Edwin! He helped me feel happy and confident on buying the Nissan versa from him. It was a smooth and easy process with my trade in. More

by Mbaya S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Criswell Nissan responded

Thank you for allowing us to be a part of your recent car buying experience! We're glad to see you enjoyed an overall positive purchasing process. Don't hesitate to reach out if we can be of further assistance.

February 23, 2024

Excellent customer service. I'm glad i made the decision to stop by. Thank you to the team especially Rubin. More

by Tata22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
Report | Print
Feb 26, 2024 -

Criswell Nissan responded

We're happy to see you were pleased with your experience at Criswell! Our courteous and capable team is always happy to help and welcomes you to reach out if we can be of service to you in the future.

1
...
27
28
29
...
100